Montgomery Animal Hospital

Reviews

KE

I'm so sad to leave this review. We've been taking our beloved pup to this clinic for nearly three years and have always enjoyed the kind, personable vet techs. Our dog suffers from terrible nausea and anxiety when traveling in the car. In September 2023, before a road trip, we took our dog into Montgomery Animal Clinic to get a refill on his travel medication. We got the meds, and assumed all was good. This was a routine visit focused solely on my dog during car rides. The vet never addressed any other issues or concerns. Since we'd gotten the medicine before and knew the dosage, we didn't think to check the label on the bottle. Some administrator mistakenly wrote the medicine was for anxiety due to vet visits, and the instructions read for us to drug our dog every time we brought him into the clinic. We didn't notice this. When we called a few months later for a routine appointment, the clerk told us they couldn't provide service unless we drugged our dog. We pushed back and got the service needed without meds. This week, February 2024, we called again for his vaccines. A rude and belligerent tech named Jazz told me that, due to this file note, we couldn't bring our dog for vaccines without first drugging him. I explained this was an error and the medicine was for travel, not vet visits. She refused to admit to anyone making an error despite the clinic not having an in-house doc - we literally see a different doctor every time we visit. She refused to check on this, berated me, fought with me, and lied multiple times about this diagnosis being communicated to me. I held firm and said no, this was simply a mistake. Mistakes happen! I'm understanding. But when staff refuse to investigate, grow belligerent, and outright fabricate information on a medical record - I'm done. Jazz was an immovable brick wall, incapable of providing any help. I tried to state my case (while also acknowledging that I should've noted the discrepancy on the pill bottle sooner) but she was desperate to argue with me and bully me until I submitted. There are other reviews from the past year stating similar mistakes - clearly this is a pattern, and we are not the only victims. I leave this review so other pet parents can make an informed choice about the sort of the care they want for their fur babies. Montgomery Animal Hospital is great until it isn't - and good luck finding any help when a silly issue like this arises.

Jack Hartzman

Dr. Julia is the best! Great energy and bedside manor. Ms. Bailey and Mr. Moco had nothing but kisses and licks for her. That said, Mark is still holding the front desk together and making sure everything runs smoothly. Love this place.

Monica Faucette

We chose Montgomery Animal Hospital based on rave reviews from friends and neighbors. We brought our new to us rescue pup for her first visit. The communication was good from the first call. Their safety procedures for Covid made us feel safe. We called when we arrived. A tech came out to talk with us and bring our pup in for her visit. The vet called to discuss during the visit, and then our pup was brought back and we paid from the car. Our pup seemed to do fine, even without us with her. Thanks MAH!

Hadley Kessenich

Great experience every visit! The front staff are so welcoming and the techs are so sweet and thorough! Every staff member there is very knowledgeable and want the best for your pet. They are open and honest for all treatment recommendations and cost. Their pricing is the most fair you will find in the area!

Heather Zweig

We are leaving town but have truly appreciated the care this team provided our cats. Loss of love and expertise. Bryce was a stellar technician and made sure our cats felt welcomed. Highly recommend!

Jolie Jupiter

I’ve been taking my dog to MAH for 10 years. While most of the staff is helpful, I’ve had both great and poor experiences over time. The inconsistency in care became apparent about three years ago. Despite my concerns, I stayed due to my dog’s age. Their exam and visit prices are reasonable, but medication and vaccine costs are high, so I opted for specialty clinics for vaccines. Within a short time period I saw three different MAH doctors for the same diagnosis. Either they didn’t leave clear notes or the doctors didn’t review the historical visits because all had different and contradictory solutions. Recently getting appointments has been challenging and they’ve referred me to an outside practice more than once. I was already concerned with their consistency and that my dogs saw a different doctor every visit especially because they don’t accept outside exams for certain things. In January 2023, I requested a fecal test, I was told that they couldn’t run the test because my dog’s annual exam was done at the vaccination clinic and not by them. I scheduled the exam in order to get fecal test and asked for a nail trim and to check his teeth because at the time I had no other concerns for an appointment. I left the sample when I checked in. The stool was never tested and I didn’t realize it until I recently tried to board my dog. I think they didn’t label the sample or the cashier forgot to charge me but none of that information was ever communicated to me. At the time they had some issue at checkout so they emailed me the receipt. I didn’t review the itemizations until they told me they had no record of the test. I made an appointment for what I thought was going to be a minor issue during the visit the doctor also dismissed it as a minor issue, told me his teeth had major build up, prescribed a week supply of pain medication, and told me he’d get back to within a few days if there were any concerns discovered by the radiologist. Since there was no follow up I assumed everything was okay. And the teeth observation was weird because every appointment I’ve had since January, I was told his teeth looked good. A few weeks later, I contacted the office because I couldn’t access my dog’s medical records through their app. During that call, I inquired about updates on the radiology report, and was informed that the doctor would follow-up. During the follow-up, I was informed my dog was in serious pain and would require a series of tests and exams. To my surprise, when I finally received a copy of the radiology report, it was dated for the day after the initial exam, indicating that they had this information for weeks without keeping me updated.. I was upset and emotional and decided that it was time to switch vets. I received estimates from a few different vets for the test I needed. But ultimately decided to have them done at MAH, because they overcharged me at a previous visit so I had credits on my account. To my surprise I was charged $150 more for the test than I was quoted. So I told them I’d pay for the other test when I returned the samples they were unable to collect. But was told I had to pay in advance. After I dropped off the urine and fecal samples as requested, I received a call stating that the fecal exam wasn’t included in what I had already prepaid, despite being told otherwise during checkout. I decided to delay the test because I found it unreasonable to request unrelated tests when I didn’t know my dog’s prognosis. She left a ridiculous note on my chart in the tune of the client refused to pay for fecal told her I was throwing it in the trash. They don’t always follow up and their chart updates lack essential information, but they had time to leave a tacky note. I’m still awaiting updates on all the test results, and it’s been a month since my dog’s teeth were noted as a concern, but the last exam report stated that they were clean. My experience with MAH has been inconsistent and frustrating, prompting me to seek a more empathetic and reliable vet.

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Business Hours
Monday:09:00AM - 18:00PMTuesday:09:00AM - 18:00PMWednesday:08:00AM - 18:00PMThursday:08:00AM - 18:00PMFriday:09:00AM - 18:00PMSaturday:09:00AM - 14:00PMSunday:Closed

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Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Restroom

Planning

• Appointments recommended

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