Sutton Animal Hospital

Reviews

Sara Panitz

Our dog was a patient at this practice when we lived in Manhattan. He always loved coming here. We moved out of state last year and found a new vet and our sweet dog was recently diagnosed with a cancerous lump. We needed quick help from Sutton Animal Hospital to help write a short note clarifying our dog's medical history for our insurance company prior to an urgent next day surgery. I was really taken aback by how callous and cold the receptionist, Julia, was regarding this urgent request. She was more concerned about their "48 hour documentation policy" than helping a former patient during a difficult time. She pretty much just snottily informed us this was not their problem and hung up. About four days after we made the request, they sent us a note, but it was not what we had asked for. I see someone else previously complained about Julia in these reviews and got a rude reply from Sutton Animal Hospital, so Im sure I'll get something similar. But ultimately, Julia may want to consider having more compassion and professionalism in her approach. ----- Updating based on the reply from Lauren - not sure I've spoken to her before but that's exactly the tone/content I anticipated the reply would be in 😂 We both know I didn't demand anything. It's also silly to lie about the times I was sent the documentation because I literally have the timestamps from the calls and emails sent. It's an embarrassing look to be fighting with your customers in the comments instead of accepting feedback and taking the high road. Unfortunately even though the medical staff is very good here, I would recommend avoiding this practice based on their admin staff's attitude towards their customers.

André V.G.

The staff is knowledgeable and very friendly. They understand our concerns as pet owners and work together with us to find the best solutions for them. So far my pet and I have received a very fast and prompt response from them. Thanks!

Samy Nimroody

Such a rip off. After a $1500 diagnostic procedure which turned out all negative, the doctor kept pushing to run all these other tests when everything was already fine. Just a turn off. Never going back.

Nirav D

This place is brutal. My puppy has been a patient for about 4 years and to get an appointment here even when the dog is really sick is very hard. Julia the front desk person is the anti christ and has no compassion for animals and her clients. The care is ok and the docs are nice for preventive stuff. Great Medical care and compassion are shown in times of need not in times of want. I hope they change their ways and don't treat their long time customers who have given them so much money like garbage.

D Ko

We have been going to Sutton Animal Hospital for almost 2 years and have recommended it for all of our friends with new pets. Dr. Primason is our go-to vet and she is awesome, attentive, and patient. They’ve never rushed an appointment and always have heard out our concerns (even the most minute worries!!). I’ve never felt like any of my concerns were too small or something to brush off. They always give us detailed and easy instructions, and are excellent at reaching out for vaccine reminders. We can e-mail them at anytime and expect to hear back within 24 hours. We have been so pleased! We have tried a couple of vets in the area before settling on Sutton Animal Hospital. They’re a little expensive (and our dog is often there!!!!!), but we trust Dr. Primason completely (along with Dr. Kennedy and Dr. Kent-Miller). Even though we have moved and live within multiple vets in our neighborhood, I am devoted to Sutton Animal Hospital!

Steven Stein

I have known Drs. Kennedy and Kent-Miller for many years now, they having been the Drs. for my first (Freddie), my second (Tiki), and my third, current (James). They are wonderful, knowledgeable, available, and super experienced. Yesterday, James was in for a teeth cleaning, and Dr. Kennedy called me at night to make sure that James was feeling okay after the procedure. The staff at Sutton Animal Hospital is top notch, and the most pleasant and welcoming that any practice would wish for. All I can say is that if this was an internal medicine practice for people, I would be the first to sign up, to have these Doctors be my doctors. Bravo, Sutton Animal Hospital!

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Business Hours
Monday:09:00AM - 18:00PMTuesday:09:00AM - 18:00PMWednesday:09:00AM - 18:00PMThursday:09:00AM - 18:00PMFriday:09:00AM - 18:00PMSaturday:09:00AM - 17:00PMSunday:Closed

Amenities

• Restroom

Planning

• Appointments recommended

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