Heart of Chelsea Veterinary Group - Chelsea
4.3 from 203 reviews
Address 257 W 18th St, New York, NY 10011
Phone Number +19176459378
Description Heart of Chelsea Veterinary Group provides neighborhood hospitals that excel in thorough, compassionate veterinary care along with an extraordinarily high standard of concierge client service. We currently serve out of three locations in New York City: Chelsea, Lower East Side, Hell’s Kitchen.
Website http://www.heartofchelsea.com/
Bruce Tuchman
I specifically schedule visits with Dr. Bassman. I appreciate the consistency of her being familiar with my pet, her manner, her knowledge and her compassion. I love the way she and the staff handle Oliver, so much so that he's excited to arrive there, even though they draw blood, give him inoculations and other annoying things that have too be done. There is a uniquely positive vibe to the place, to the staff, and to Dr. Bassman. Her timely phone call this morning with Oliver's blood test results was timely and reassuring. I know your clinic has the reputation of being expensive, but my ASPCA insurance reimbursed me for much of the surgical care Oliver received last year!
Sonoko Ogata
They took good care of my beloved four-legged baby from the beginning till the end. Bittersweet but more sweet memories. We had 100% trust in their thorough care. High-quality skill and knowledge, as well as amazing accommodations. They always knew what we wanted and needed.
Alix Zargar
I came here to see Dr. Van Vorhees with my (almost) elder cat for an annual checkup and I can’t recommend a vet more - she was so gentle with my best friend and explained every single thing that was happening not only that day but when her blood work results came in as well. Every other staff member I spoke with was also so warm and helpful (Anthony the vet tech also made our experience really special). Thank you heart of Chelsea!
Meagan Loo
We transferred here from Behavior Vets because we follow Dr. Tu wherever she goes! Our pup absolutely hates the vet and vet trips have always been traumatic and stressful for everyone involved. Since finding Dr. Tu, it is now a completely stress free event. She created a sedation protocol for us that works super well with us; always listens to our concerns; and work with us. I've met plenty of vets that speak over us and just do what needs to get done. I never have that issue with her. Will always recommend working with Dr. Tu!!
EJ
I went in and spent almost $700 for my puppy’s skin infection (blood work, injection, and prescription strength shampoo). They wanted me to come in for a follow-up exam to make sure that my puppy is healing. Of course you’d imagine that a follow-up visit would be included as part of treatment to make sure that it actually worked. Today I called to make the appointment and they told me that it would be $130 something for a follow-up visit. When I asked about it, receptionist told me that this was a “discounted price” and it’s usually $170 something. Imagine going to your doctor because you are sick and they do treatment on you, and you follow up in 2 weeks to see if treatment has worked or not and they bill you again for a check-up. Doesn’t make any sense. This is not the first time they did this. I came multiple times in the past to get vaccine shots for my puppy (in interval of 1-2 weeks) and they ALWAYS charged an exam fee (over $100) every visit on top of the actual procedure being done. I would avoid this place if possible.
Lindsay Seibert-Honeycutt
Dr. Van Voorhees is not just a vet; she's a compassionate caregiver who goes above and beyond for both pets and their owners. Her kindness, intelligence, and genuine care shine through in every interaction. She's incredibly attentive, taking the time to listen, thoroughly explain everything, and ensure understanding. With Dr. Van Voorhees you can trust that your furry baby is in the best hands possible. My dog and I highly recommend her without hesitation.
Business Hours
Monday:08:00AM - 19:00PMTuesday:08:00AM - 19:00PMWednesday:08:00AM - 19:00PMThursday:08:00AM - 19:00PMFriday:08:00AM - 19:00PMSaturday:08:00AM - 18:00PMSunday:09:00AM - 17:00PM
Popular Times
Accessibility
- No wheelchair accessible parking lot
Amenities
- Gender-neutral restroom
- Restroom
Planning
- Appointments recommended
Categories
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