Vergi 24/7
3.8 from 644 reviews
Address 8921 Katy Fwy, Houston, TX 77024
Phone Number +17139329589
Description Facing a pet emergency? VERGI 24/7 is an award-winning animal emergency hospital and has been voted Houston's best! We are locally owned and are honored to be the most trusted animal emergency and critical care hospital in our city. When your pet is injured or ill, we are here for you both, 24 hours a day, 7 days a week.
Website http://www.vergi247.com/
Lauri B
I would give 4.5 stars if that was an option, but i don't feel right only giving 4 stars, so 5 stars it is. Here's the skinny... Reason for visit: My aunt was in the hospital when her cat got sick with a urinary tract infection. While I was at her house to feed and scoop pans, I noticed he started circling the area multiple times trying to eliminate himself. I was very concerned he was blocked, and since our regular vet was closing in 30 minutes, I had no choice but to take him to the local ER. My whole family uses the same regular vet, and we have all used this ER at one time or another. I am very familiar with what I was walking into cost wise and how things may take a little longer than regular visits. I completely understand patients may arrive after me and may need immediate care putting them to the top of the list. I am also versed in animal medicine as I used to be a vet tech years ago. I am in no way suggesting I know more than the veterinarians. I am saying I knew it was important to get my aunt's cat in as soon as possible. Now onto the actual review. The staff are all extremely nice and professional. The facility is exceptionally clean. After each patient left, one of the girls would grab a swifter to dry mop and then follow up with a wet mop. The restroom was very clean. The whole interior of the building smelled very nice. They have small blankets to use while there since it is quite frigid. They offer complimentary water and coffee with sugar and creamer available if needed. A coke machine is in the lobby for paid sodas if you choose. They apparently are the go-to ER for police dogs. Many of the HPD K9s are pictures on the wall with lovely thank you cards to the vet who helped them. If you haven't caught on by now, I have these details seared in my brain because I was there a very long time. I checked in at 5:38 PM and finally left at 12:56 AM (leaving only once to go home to let my dog out and come back to wait). Yes! Almost 7.5 hours. I was pleased with the diagnosis and treatment plan. I was fine with the cost. I was frustrated with the communication, and I was very tired. I had come straight from work to my aunt's house to the ER. It was a long day, to say the least. My aunt was initially called by the front desk associate to add me as a responsible party for her cat. Kind of like HIPPA for cats. All was settled and we would get a treatment started. Before I left, I paid the $155.00 exam fee and was told an estimate would be emailed to me with a call from the vet afterward. I explained how important it was for me to be called since my aunt would most likely not be able to answer with nurses in and out of her room. All was understood by both ladies, and I was asked to write down my email address. I went on my way to tend to my dog. About 35 minutes later, my aunt called saying she and the vet spoke. He told her to send me up and by time I arrived, the cat would be ready. This was at 8:10 PM. From the point on, I had to approach the desk to ask for updates at least 5 times. I still wonder why the email wasn't sent. That would have given me a clue to understand what was going on sooner. I was willing to leave the cat there if needed. I just needed better communication. In conclusion, I feel badly for being so frustrated (and tired) and I completely respect the emergencies which came in while I was there (honestly breaks my heart!). I very much thank the staff for being so nice and I thank Dr. John Ellis for helping my aunt's cat. I encourage better communication not only with/for your clients, but also with/for your staff. They take a lot of the attitudes when people are frustrated. I could tell Evelyn (I think that was her name) at the front desk felt bad and the vet tech who went over my discharge instructions was absolutely the sweetest. I could tell she felt bad about the situation. To those taking the time to read this review. I would go back to this ER in a heartbeat if one of my kids needed emergency care. I truly value their level of medicine and care. Thanks from Mr. G! ;)
Ice
I cannot express enough how grateful I am for the exceptional care my cat and I have received at this ER vet. The entire team is consistently compassionate, always following up on how my cat is doing, and ensuring that I leave with all my questions answered, despite their busy schedule. The reception staff are incredibly lovely and kind, making every visit pleasant and stress-free. Whenever I have had to leave my baby boy kitty cat there, I’ve always picked him up looking very clean and well-cared for. Their attention to detail and genuine concern for my cat’s well-being is evident in every interaction.💕💕 They are much more responsive than our previous specialist hospital, which was a dreadful experience. Thanks to this wonderful ER vet, my cat is on the road to recovery, and I couldn’t be more thankful for their dedicated support and excellent care.
Carol del Toro
Amazing service and love for our fur baby ❤️ they took him in so fast, figured out what was wrong and gave us an action plan. We received constant updates and they were so patient when we had questions. He went in not being able to move or breathe and within 24 hours we had a happy baby back 🫶🏻 thanks so much Vergi team
Blue Jacket Big Shoulders
The staff at Vergi were absolutely amazing. Rushed in with our 8 month puppy on a Sunday afternoon. We were worried that she had a bowel blockage and would require surgery. Dr. Forester was so kind and explained in detail what was happening with frequent updates. Diane, an assistant was also extremely helpful. Luckily NO surgery and she is fully recovered! So grateful!!
Emri Witas
It has taken me time to write this review because of the heartache I have to face while writing it. The biggest regret of my life to-date is having brought my dog, Ruby, to Vergi for care. She was my beautiful companion for 8 years of my young adult life. At the recommendation of our personal vet, I dropped Ruby off on a Saturday so she could be monitored for a pancreatitis episode. Upon arrival I was required to sign an invoice totaling $4,259.58 before any care. They ended up charging me for absolutely every penny, even the extra "CPR" option. The plan was for me to pick her up on Monday. I called twice each day over the weekend to check up on her, but no one actually giving her care called me back with an update, even though I kept calling during recommended times (per the front desk). On Monday morning I called to make sure she was ready to be picked up, and they told me that she was ACTIVELY IN HEART FAILURE, which is where the CPR charge came from. How does this happen and no one calls me?! I rushed with my husband to the hospital and they wheeled her lifeless body into a private room. She was already cold and rigid as we cried over her. I have extreme doubts that she had just passed away. I think we deserve every single penny back that we paid. I've suffered from major heartbreak and I'll always have to live with the fact that she died without me in a strange place with no one she knew or loved. 100% I would have opted to bring her home to do an in-home euthanasia had I been informed that her condition was that bad. If I could afford a lawyer I would sue Vergi. They broke my heart and robbed me. I hate them with every fiber of my being.
Katie B
Vergi helped my last dog through a scary episode of pancreatitis years ago, so when I thought my rescue had eaten a Croc charm, I brought her here. I was anxious and feeling guilty, and staff put me at ease. Diana, the vet’s assistant, was especially kind. Turns out my dog didn’t eat the charm but had chewed up five others and hidden the last one (K) for later. Of course, I only found the charm in the house after the x-rays were completed. Pictured are the five charms I found chewed up before taking her in and the “missing” K (thankfully not ingested) w the guilty party.
Business Hours
Monday:Open 24 HoursTuesday:Open 24 HoursWednesday:Open 24 HoursThursday:Open 24 HoursFriday:Open 24 HoursSaturday:Open 24 HoursSunday:Open 24 Hours
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
Categories
Services
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