Brighton Eggert Animal Clinic and Pet Resort

Reviews

E L

Extremely displeased with our $250+ grooming experience. Our long haired German Shepard Husky was returned to us completely shaved (except for his paws and face) down to the skin, so much so that he now has razor burn that required us to seek veterinarian advice to help fix. We are now over a week after the incident and our dog is in extreme pain, he and we cannot sleep through the night, and he is now more susceptible to skin irritants from allergens and sunburn. We also learned after the fact that double coated dogs should NEVER be shaved down to skin unless it is severe matting/neglect (i.e., lack of grooming for 4+ years, which he was groomed less than 6 months ago by the same establishment), as this is unnatural for them and leaves them vulnerable in ways they aren’t used to being. We called to complain and were told he was “too matted to be normally groomed” which just simply isn’t the case, as I was easily able to run a brush through him prior to his visit. Workers on the phone were apologetic about the dog’s pain but did nothing to right the issue by offering any sort of refund. We will NOT be returning and will be sharing our review with everyone we know.

Wes Patton

Reception "forgot" to bill for testing a sample, called me just before closing to tell me, couldn't add the payment, then were very rude and would not accept that they had made these mistakes. I asked "can you add it to the bill from earlier, I am driving?" and they would not and said that the sample would be discarded unless I paid in the next five minutes. I have come here for many years, but they are often chaotic and unorganized. Doctor was very rushed during my visit today, as well.

Kellee B

Brighton Eggert Animal clinic is amazing! I would never trust another veterinary clinic in the Western New York area! Dr. Sinclair is my absolute favorite!!! She is knowledgeable, kind, caring and just an amazing veterinarian! She has taken care of my pups for well visits, sick visits, surgeries, and end-of-life care, and I can't give her or Brighton Eggert Animal clinic a higher recommendation! THEY ARE THE ABSOLUTE BEST!! (If you are unable to see Dr. Sinclair, you will be in good hand though, because there have been sick visits when I have not been able to see her, and I have never been disappointed with a veterinarian there.) I highly recommend this clinic (and specifically Dr. Sinclair)!

Tara Sciortino

As always Dr. Mahoney was extremely understanding and helpful. My dog has been diagnosed with kidney disease and she took the time to explain everything. Even took a phone call from me to get additional information. The staff has been amazing since his diagnosis. I highly recommend Brighton Eggert Animal Clinic.

Carrie Kelsey

Dr. Davies has gone above & beyond taking care of & checking in on my dog Oliver. Even calling on her days off. Cannot stress how much relief it is knowing someone cares about your pets health!

Pattie Davis

The staff at check-in/check-out, nurses , vet technicians, and the vet doctors are truly wonderful. It's not easy for us to hear that there is something wrong with our babies (cats & dogs) and it is very hard for the vet doctors to have to give the bad news. It never gets easier for them or for us. But I've appreciated the vets honesty, willing to work with me until the time comes to have to make the heart breaking but kindness to our beloved pet and set them free from their pain and discomfort.Thank you all at Brighton and Eggert Animal clinic & resort. I still have a young furbaby who will be a patient there for years to come.

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Business Hours
Monday:08:00AM - 20:00PMTuesday:08:00AM - 20:00PMWednesday:08:00AM - 20:00PMThursday:08:00AM - 20:00PMFriday:08:00AM - 20:00PMSaturday:08:00AM - 20:00PMSunday:08:00AM - 18:00PM

Popular Times

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Restroom

Planning

• Appointments recommended

Categories

Services