PetSmart
4.2 from 580 reviews
Address 2900 S Claiborne Ave #300, New Orleans, LA 70115
Phone Number +15042496305
Description PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart offers a varied selection to cover the needs of your dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Now you can shop online and pick up at your local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp and adoption.
Website https://www.petsmart.com/stores/us/la/new-orleans-store2375.html
Raymond Fruge'
Grooming facility at this location is poorly run and operated. Manager uses "I've only been here 3 months" excuse when questioned on poor communication. Scheduled grooming couple hours after vaccinations, did not know 48 hour window, that's on me. Reschedule for 2 days later at 9:30am. Call at 9am and speak to groomer on if my particular breed is an issue staying until I get off work at 3pm. Assured no issue as long as picked up by 5pm. Leave my job, travel across town to bring my dog and get back to work. Get there to find out can't leave dog past grooming period and forced to drive back across town to bring dog immediately back home. The worst is guy I spoke to on the phone sat silently while all this was stated, I said multiple times "who of the 2 of yall did I just speak to that stated this would not be an issue." Took him 5 minutes to own it and tell me to take my dog back. Great service at reception, but don't trust these groomers with your loved ones! We'll see how it's handled after speaking to lead store manager Rich later today!
Bob Russo
Clean and well stocked with doggie adoptions at the front. Cashier was so friendly.
Christina Murphy
The groomer did a good job on my poodle but only one of the workers were particularly friendly, which isn't a concern for me as much as for my dog while she's there without me. While I was picking up my dog, I heard one of the groomers get frustrated and curse with the small dog she was grooming at the time. Not saying it's not frustrating to groom dogs who don't want to be groomed, but I would hope they would have more patience and it just makes me uncomfortable leaving my dog with people when I'm not there when I see behavior like this.
Bradley Rutherford
Took my cat to have his rabies shot administered by Shot Vet. It was quick and inexpensive and he wasn't even scared so it seems like they did a good job!
Theresa Litt
This is the absolute WORSE service I have ever received at a PetSmart store. I am a regular customer at the Baton Rouge (Millerville) location however I was in town and needed to get my pet groomed. Prior to bringing my current dog, I brought my other dog for 11 years to several PetSmart locations in Louisiana and Tennessee, before he passed away. I would like to start with the poor customer service. The groomer I spoke with upon arrival seemed to be completely confused by my request. I not only showed a picture of how Dolce's hair is cut but I also had a note which another groomer took a picture of with her cell phone. The manager was called over to gain clarity and also seemed to be confused and did not offer reassurance of her staff's capabilities. The first young lady I spoke with had a horrible attitude and huffed under her breath at my requests. I left my dog there because the only staff member that seemed to have sense and understood my requests was the young lady who took the photo. I usually pay ahead of time through my app however due to the conversation that took place prior to dropping off my pet I decided to wait until I arrived at the store and saw Dolce. As I approached the groomers area I was given my ticket by the young man in a very dismissive manner and told to bring it to the front. I could see Dolce and his hair was NOTHING as I requested. Dolce had minimal matting and I also stated I would pay additional for that service as well however there is no reason he should have been cut to his skin. I went to the front to pay and when I went back to show proof of payment and get Dolce he was handed off to me without a word and without any care. I know this is not the usual experience however I would like it to be known how poorly the staff at this location handled a very loyal customer.
Ingrid Kelly
My dog came in for a wash and cut! He looks absolutely amazing! So cute. They were nice, knowledgeable and very professional. I will be bringing him back!
Business Hours
Monday:09:00AM - 20:00PMTuesday:09:00AM - 20:00PMWednesday:09:00AM - 20:00PMThursday:09:00AM - 18:00PMFriday:09:00AM - 20:00PMSaturday:09:00AM - 20:00PMSunday:10:00AM - 19:00PM
Popular Times
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- No same-day delivery
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Categories
Latest Businesess
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