Animal Emergency Clinic of Rockford

Reviews

K E

Last month, we had to say goodbye to our 17-year-old pup. We called about an hour ahead of time so they could prepare the room. It was a very nice experience, and they walked us through the heartbreaking process. It was clean, calm, and private. We were able to spend as much time as we needed. The staff was very kind and compassionate. Thank you for your hospitality on this difficult day.

Chloe Kopec

Dr.Thrall, Melissa, and the whole team were compassionate, caring, and supportive during our emergency for our pup. Unfortunately, he was diagnosed with bloat and we needed to consider his quality of life after just having a forelimb amputation just months prior due to osteosarcoma. We were given a possible care plan and asked the doctor any questions/concerns we had. Everything was explained really well from the first phone call to the end… Having to make that difficult decision was made easier by this team. They helped us put our fur baby to sleep with dignity and compassion. We will recommend them to anyone for emergencies.

Sarah Nauman

Our very reactive dog (who can get aggressive when scared) tore one of his nails and it was dangling and bleeding. He does not do well at vets and this had us feeling really worried. When we got there, there was a super kind woman working the front desk. Even though I was anxious and upset she treated me with kindness. We got in right away and Lucky was seen extremely quickly. He had to be sedated for this visit/to fix his nail which we agreed with and they were able to do this really quickly! Once Lucky was alert and ready to go we were able to leave. Our entire visit from start to finish was a little over an hour and half. Super fast! Everyone was so kind and made my husband (who stayed with Lucky in the room) feel comfortable and reassured even with Lucky’s reactivity. My husband said the doctor was fantastic and so kind. Our price for this entire visit was extremely reasonable and much less than we were anticipating for emergency services. We would recommend this animal ER to everyone.

Amy Martin

My normal vet was not able to see Blue after he started showing some pretty concerning symptoms so I brought him here. The staff and the Dr. were all very kind to us and explained all options and results thoroughly. Sadly, Blue’s kidneys had failed, and given his condition a very hard decision had to be made. I cannot thank everyone at the clinic enough for the care and comfort they gave to Blue and to me. I was absolutely heartbroken, but they were nothing but patient and kind. They also made Blue’s comfort the main priority. They gave me as much time as I needed with him before and after he crossed the bridge. I will forever miss my big buddy Blue 💔 Pet lovers know and understand that sometimes we have to do what is best for the animal. It doesn’t make it any easier when that time actually comes. These people understand and make this process as comforting for you and the animal as possible. Blue passed comfortably surrounded by love. I will always be grateful to this clinic for helping me give that to him.

Jessica Beard

My cat was constipated to the point of gagging and vomiting when she tried to poop, which is particularly concerning given she has an E tube for feeding. Once we actually got seen, the care was fine and the price was about what I have come to expect for emergency vets, but it took like 3.5 hours to get that care (and another 1-1.5 h before discharge) even though there was hardly anybody there waiting when we arrived. Apparently, they only had a single vet on staff when we went, responsible for all the hospitalized pets, procedures, and any newly admitted pets, which is why it took so long; they were terribly understaffed. My cat was fine in the end, but I can't imagine what would have happened to her if something more time sensitive was going on with her. I'm sure the employees are doing their best, and again the care was good once we were seen and the staff seemed knowledgeable, but they just don't have enough hands on deck so the wait was longer than at any other emergency vet I've ever been to.

Kimberly Giogios

My husband and I rushed our sweet old man to the AEC on 5/13. Harley was there the day before because he was lethargic and not eating. He was diagnosed a week ago with heart failure. Although I believe all the meds he was on for his heart had something to do with his body shutting down so quickly, we took him in because he began having back to back seizures, which he had never experienced. He was brought in right away and given an IV with Valium. Dr. Thrall came out and spoke to us telling us he thinks something neuro and can refer him. I asked him if letting him go would be the best, and he gently agreed telling us at his age of 15 (he was rescused when he was between 2 and 3 and his date of birth was unknown so he could have been as old as 18) his heart condition, his refusal to eat anything and he hadn't urinated in 10 hours, that the likelihood he would recover is very low. They were so kind and gave us all the time with our sweet boy. They wrapped him in a warm soft blanket and we were right there holding his tiny paw telling him over and over and over how much we love him and thanking him for rescuing us until he took his final breath. I am in the deep throws of grief over the loss of my best friend and my husband reassures me multiple times a day that we did the right thing. He has been my constant for 15 years and I don't know how I will navigate my life without him. I am grateful though for the compassion and kindness we were shown. Thank to the doctor, vet techs and staff. We love you and miss you so much Harley❤️

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Business Hours
Monday:Open 24 HoursTuesday:Open 24 HoursWednesday:Open 24 HoursThursday:Open 24 HoursFriday:Open 24 HoursSaturday:Open 24 HoursSunday:Open 24 Hours

Accessibility

• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Gender-neutral restroom

Categories

Services