Pet Supermarket
4.4 from 517 reviews
Address 6857 N 9th Ave, Pensacola, FL 32504
Phone Number +18504778028
Description Pet Supermarket has it all for your furry friends! We have more than 8,000 pet care products on our website and in over 200 stores located in 10 states. We specialize in pet food, toys, treats, accessories, fashion and more! We also offer grooming, self-serve dog wash stations and VIP Petcare clinics in select locations. All of our locations offer carry out service, rain or shine! In addition, Pet Supermarket works with local organizations to host adoption and related events for animal welfare.
Website https://storelocator.petsupermarket.com/fl-pensacola-6857-n-9th-ave-177
Kevin Miller
It takes a lot for me to post a bad review. I lived in Pensacola from 2018-2020 and loved coming here, specifically to use the self-service pet bath stations (brought my dogs here every two weeks). Back then it was under different management- always had clean smelling towels, always had cleaning supplies available, and you would never see their staff standing around- always working with purpose. I moved back to Pensacola 8 months ago in 2023 and noticed a difference in the store. The cleaning stations aren’t cleaned often enough, the staff isn’t as on point, the towels to dry off your pets smell musty- even heard the manager Michelle tell a customer who came in to clean his dogs around 6:15pm “Hey, I hope you don’t flood the floor this time- our drain isn’t working properly. I also hope you clean your dogs quick- we gotta start cleaning the station 30 minutes to closing time to cut labor costs.” This is not proper customer service- this is a lack of delegation from management. This store used to be pristine- I hope it gets back there again someday.
Amber Stormes
This is hands down the best pet supermarket I've ever been to. Michelle and her staff are amazing! They are friendly, helpful and keep this store clean and organized. The selection of fish are great and the knowledge of the staff is wonderful. I am so thankful for Michelle and her staff and continue to visit the store weekly knowing the items I need will be in stock and new fish that I'm going to buy because they always have unique fish. Thank you Michelle, Theresa, Claire, Nina, Spencer, Caleb and Nick. You all are amazing!!!
Jeremie Miller
I recently learned of this location and was eager to find a pet store with more stuff for my kitties. When I entered I found it to be soft lit, on the quiet side, and organized. All things I appreciate. I was not greeted or acknowledged by the staff, a bummer, but typical these days. I found several brands and products I was unfamiliar with and could’ve used some assistance. Just then an employee seemed to be coming over and I was preparing to speak, but they looked past me and stepped away. I googled for answers to my questions and made a final sweep to decide. While the selection of brands was nice the stock and selection were not enough for me. I returned my cart and exited to the same silence I was greeted with. My search continues with Pet Supermarket scratched from my kitties list. 3 stars for cleanliness, organized, and atmosphere. An attentive and friendly staff with more stock/selection of available cat food offerings would make it easy for Pet Supermarket to be 5 stars.
Catherine Stearns
Man that store is CLEAN! The associate that helped me was so nice and helped me decide the product I needed and also we discussed a plan for a future purchase that I need to save for. And helped me get started on the app for the store and online ordering. Very helpful. I'll be back there soon
Hannah Hancock
I love this pet store and so does my kitten! She loves riding in the shopping cart and getting pets from all the staff! I am always greeted by employees when I walk in and asked if I need help finding anything. They also price match Pet Smart and Chewy which is helpful for getting the best deals.
Newell Rand
Very pleasant staff. They seem to take really good care of the animals they have here. The store was very clean.
Business Hours
Monday:09:00AM - 20:00PMTuesday:09:00AM - 20:00PMWednesday:09:00AM - 20:00PMThursday:09:00AM - 20:00PMFriday:09:00AM - 20:00PMSaturday:09:00AM - 20:00PMSunday:10:00AM - 19:00PM
Popular Times
Service options
- In-store pickup
- In-store shopping
- Same-day delivery
- No delivery
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards > MasterCard
Categories
Services
Latest Businesess
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