PetSmart
4.3 from 1253 reviews
Address 1720 N Pointe Dr, Durham, NC 27705
Phone Number +19194716474
Description PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart offers a varied selection to cover the needs of your dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Now you can shop online and pick up at your local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp and adoption.
Website https://www.petsmart.com/stores/us/nc/durham-store0598.html%3F
Kristie “mama'bear”
Always friendly service, we have our pups first grooming appt this week hopefully it goes well!!.... we also bought our bearded dragon here about 6 months ago... so far so good. Lillie's appointment with Jerry was great!
Sree Sreenivasan
Typical big-box pet store. Friendly staff. Our dog loved this display.
Paisley Dean
I would not recommend coming to this store for grooming. They are inexperienced and obviously never dealt with a pet that gets excited. They called me 5mins upon leaving to tell me that they could not service my dog because he had the wiggles. Of course i picked my dog up with so many concerning questions because they didn’t even bathe him but placed him on the cutting table which is odd. I thought you were supposed to bathe the dog then trim and etc.. they also said that he has a record of having the wiggles but was never reported to me before. I let them know that he was nipped in the nose in January at a different location on my booking information. I feel very Inconvenienced and this could have been avoided by a phone call if they could not handle it. I legitimately drove 40mins to this location to leave with a dog that isn’t groomed and the Lead Groomer did not show any compassion. Also, while waiting for my dog there was a dog being groomed and the groomer literally hit the dog and was cursing at him. According to the reviews I’m not the only who has experienced this. I have called corporate and should hear back from the district manager soon.
Vicki Hall
Was the first time using this location but will be my last! First I was not even greeted when I walked in other than a very rude lady behind the desk came out and said I need to clean up this pee from the floor! I was never acknowledged and then when she finally started to help me she acted as tho I was stupid because I told her max was always put into the dryer box and she said we do not put yorkie in the dryer box! I said well they did at his previous PetSmart and I went on to let her k ow it was ok to muzzle if necessary and she was like we don’t muzzle yorkies! By this point I was furious but kept my cool! JB was the only friendly one there but I left max for over an hour beyond his appt and got a call that they couldn’t continue with him because he was too anxious! Same non courteous attitudes when I came to pick him up! The one lady a little heavier set lady was very rude and I won’t be coming back!
Zylvia Lawson
If I could leave zero stars I would, the Petsmart on Renaissance pkwy is our favorite location but unfortunately they were completely full for grooming appointments. As soon as my mother walked into the North Point location they started with excuses, her shot record wasn’t in their system, has she ever been here before, she’s a little hyper to keep her until her appointment time and the last and best excuse I got when I called to ask what the issue was, the lady on the phone said that my dog wouldn’t stay still on the grooming table. Surprising because my dog has been getting groomed at Petsmart since I got her 5 years ago, and we’re members at Banfield Pet Hospital (located inside Petsmart). I couldn’t remember why I stopped taking my dogs to this particular location, but this morning was a reminder of just how unprofessional and messy they are. I would definitely not recommend their grooming services to my worst enemy!
James Graham
Jerry is the greatest groomer. He has been our groomer for a decade. His work goes above and beyond
Business Hours
Monday:09:00AM - 21:00PMTuesday:09:00AM - 21:00PMWednesday:09:00AM - 21:00PMThursday:09:00AM - 21:00PMFriday:09:00AM - 21:00PMSaturday:09:00AM - 21:00PMSunday:10:00AM - 19:00PM
Popular Times
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- No same-day delivery
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards > American Express
- Credit cards > Discover
- Credit cards > MasterCard
- Credit cards > VISA
Categories
Latest Businesess
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