Keystone Pet Place Lancaster
4.7 from 61 reviews
Address 2351 Oregon Pike, Lancaster, PA 17601
Phone Number +17179457505
Description At Keystone Pet Place, customer service is our number one priority! We provide service for you and your pets! Our pet store has everything from pet food and grooming to small animal and fish supplies. We have professional certified groomers on site that love to take care of your pets! We have a passion for USA made food and treats, our rescue animals and a family friendly atmosphere!
Website http://keystonepetplace.com/
Jane M
This rating has more to do with customer service than anything else. I have been bringing my dog here for a few years for grooming and they are excellent. I've bought a lot of toys, treats and food there. Very disappointed to have them refuse a refund for a $15 toy that was destroyed in about 5 min by my dog (who has had similar toys for YEARS and hasn't torn them apart). You would think they'd be cool about it with a customer who has given them so much business or at least offered a replacement... nope! I'm attaching a pic of the new toy so people know not to buy. Owner should remove this brand from the store instead of selling poor quality products- it reflects on your business!
Marcy Knecht
We absolutely LOVE Keystone Pet Place. My family and I recently moved to Lancaster County and we were in search of a small local pet business to support. We are so excited that we discovered Keystone Pet Place!!! First and foremost the staff and service are top notch. Everyone is so kind and personable. We scheduled a full grooming appointment for our Malshi, Snuggs. Riley our groomer took her time getting to know us and was so thorough as she reviewed the store’s procedures and policies with grooming. Snuggs did wonderfully at his first appointment and transitioned so well to his new stylist. We know he’s going to be so excited for his next day out at the “puppy spa”. Malshi’s have a somewhat thick coat and require grooming at least every 6-7 weeks. I can only imagine the patience and focus it takes to cut this type of breed and no doubt Riley did such an AMAZING job. You’ll also find that Keystone Pet Place has such a wide variety of heathy pet foods and treats for various types of animals/pets. Right now…we only have a dog but I’m sure that will change sometime in the near future and we know exactly where to go to meet our future pet needs. Speaking of needs, you’ll also discover that this store has a huge variety of doggie toys and treats for any and all occasions. We were sure to stop here for Christmas gifts for Snuggs and of course all of his puppy cousins. And apparently by the Grace of God and as shown in the 2nd picture, Snuggs made it on the “Nice List” this year!!! He’s incredibly cute and sweet but quite mischievous but nonetheless it appears that Santa made a stop at Keystone Pet Place as well, lucky little guy 🎁🐶🎅🏻. In conclusion, we highly recommend checking out Keystone Pet Place, you’ll find that this local business has owners and staff that have such caring hearts and it is quite evident that they truly care about all animals big and small ❤️.
Jacque Wilson
They take such great care of our pups. Huskies are not the easiest dogs to groom and they exceed our expectations every time. Can’t recommend them enough!
Colby Lawrence Kline
Very clean, well stocked little store. A great place to go do training with my dog, very quiet other than a few dogs in for grooming services.
Deb W
I love this store! The owner recommended a food for Chocko, finally after 3 brands, I finally got weight off of him! Great staff and all very help full! Great selection of food!
Tommy K
They carry some of the better quality pet foods I've seen around. They guarantee the food so if your pet does not like or has a reaction to the food, bring it back for a no questions asked refund. I also found out some of the brands offer loyalty discounts (buy x amount get one free.) I went in several times and picked the brains of the employees working there about the right food for my pet. They were incredibly knowledgeable in the nutrition of each brand and on separate occasions recommended either the same or very similar offering in terms of what seemed best for my pet's needs. I highly recommend a visit and conversation. They are great at answering questions.
From the business
- Identifies as women-owned
- Small business
Service options
- Curbside pickup
- In-store pickup
- No delivery
- No same-day delivery
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards > Discover
- Credit cards > MasterCard
- Credit cards > VISA
Categories
Services
Serves Lancaster and nearby areas
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