Heaven's Pets At Lake Lawn Metairie
3.8 from 115 reviews
Address 5100 Pontchartrain Blvd, New Orleans, LA 70124
Phone Number +15044827387
Description We believe in caring for your beloved pet with the same compassion you shared with them throughout their lifetime. We are available to provide 24/hour pet aftercare services in your time of need. Our family owned pet dedicated facility is located on historical Lake Lawn Metairie Cemetery. Our staff is certified and trained through national accreditation organizations.
Website http://www.heavenspets.com/
Jenna Anzalone
Alphea at heavens pets was absolutely amazing. She was so genuine and sincerely caring during every phone conversation. We had to put my Morkie of 13 1/2 years down after being diagnosed with mast cell cancer. She made the process super easy and was extremely helpful when choosing the package for our baby. After putting our baby down, Alphea called to go over every detail and also called when she arrived. We received a call exactly 3 days later with our sweet Bella’s remains in a beautiful hand carved urn, we also recieved a silicone paw print along with a silicone nose print and an ink print of Bella’s nose and paw. Bella’s remains were packaged so perfectly and delicately. As difficult as this process was, Alphea and Heavens pets made everything effortless and we will never forget how they took such wonderful care of our angel in heaven. Can’t thank them enough! If calling Heaven’s Pets, request Alphea!
Marla Davis
We lost our precious pug on February 29th of this year. Her loss was so very hard on our entire family. Although it took longer than I expected to get our princess' cremains returned, they did a great job with communicating with us and taking care of our girl while she was away from us. The only thing I would change would have been the length of time it took. We got her back today and are very happy with everything. I realize there are a lot of reviews on here regarding the recent fire and how everything was handled. Reading those made me very uneasy so I wanted to put this out here and say, while not ideal for how long the process took, they did a great job. I am sorry for everyone who experienced a less than stellar experience in January and after losing a pet, cannot imagine what that was like but I am so thankful for the smooth process we had and to have our girl home again with us! Thank you Heaven's Pets!
KRF Buck
My cat passed away on Saturday evening March 2nd. The vet said they make arrangements with Heavens Pet's and I agreed. I received a call from Leslie at Heavens Pets on Tuesday that he was in their care. We agreed upon a package and she said they were 2 weeks out with the process. 1 day less than 2 weeks I received the call my Jasper was ready. The conversations were very compassionate and I appreciate and recommend Heavens Pets.
Sidney Bullard
Dealing with heavens pets was the worst choice I’ve ever made. My dog was cremated 10 days before the fire took place. I was told he was ready and would be delivered two days before the fire. After a month of almost no response from them, I was told my dogs ashes paw prints hair locks had all been left in the crematorium and had been ruined and lost in all the rubble. Horrible experience. Horrible customer service and they waited weeks to issue a refund. They were barley apologetic on the phone. Patrick himself told me there is absolutely no fire suppression system in place and no protocols to prevent damages from happening to the only things left of our pets. In a city plagued by hurricanes you would think they would at least store these precious remains in a more secure area then letting my dogs ashes sit in the crematorium for ten days.
Ami Jenkins
I wanted to take a moment to thank the wonderful staff of Heaven's Pets at Lake Lawn in Metairie. Your kindness, caring and concern not just for my cat, Precious, but for myself as well, will never be forgotten. The fact that you all recently experienced a devastating fire and have still been able to help families just shows who you are as people and as a company. I will always turn to you in my time of need.
Leonie Antoinette
Back on February 15th, I decided it was time to put my sweet Hershey girl down. After learning about the fire Heavens Pets endured I was devastated. Reading the current reviews, I was truly worried Hershey would take forever to come home, or worse case, get lost amongst completely. My heart truly goes out to the pet parents who never got their baby back, I am personally so very sorry. The lady who called me 4 days after her passing truly touched my heart. Her voice was so kind, and so calming I do not think I will ever forget. She was so kind about my wishes too, listened to everything I asked.. down to wanting both colors of her fur. Today is March 8th. I asked about how long and the timeline was almost correct with getting her back. All her items we received back in the $350 package are simply so beautiful. Heavens Pets truly perfected her in memory. Thank you again so very much! Truly recommend 💛
Business Hours
Monday:08:30AM - 16:30PMTuesday:08:30AM - 16:30PMWednesday:08:30AM - 16:30PMThursday:08:30AM - 16:30PMFriday:08:30AM - 16:30PMSaturday:09:00AM - 13:00PMSunday:Closed
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Categories
Services
Serves Louisiana
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