A Home Away From Home - Luxury Pet Boarding

Reviews

Mary Scandrol

Horrible place. I got the presidential suite for my chiweenie. He's a little scared to new people I informed them of this. Got the room for 3 days and he was only taken out once. Then I go to pick him up and he smells horrible laying in a soaking wet blanket, the staff informed me had a accident. A accident they obviously didn't clean up or bath him!!!! Never will go back to this place! He was so scared shaking. I called repeatedly to check on him and they said everything is fine.

Michael Blount

I use this place for my American Bulldog often. He loves staying there and the people always spend time loving on him. It makes me happy when I hear this because normally he’s nervous around people but he always warms up so quickly to them and they always tell me about how good he’s been and that they all just love giving him lovings. Highly recommended

Jim Scarborough

What you do is appreciated, but please get your sign fixed. It’s making the whole neighborhood bright at night, and irs very blinding and distracting for traffic.

Michelle Espinosa

Three took such good care of my sweet doggies, Roscoe and Bailey. Roscoe is an older one and they were patient with all my questions as we never hoard him. Bailey is a frequent flyer and she seems to really enjoy her stay(: Everyone is very professional and kind.

Princess Que

Not A Home Away From Home and Certainly Not The Best Days Ever! After an unexpected death in the family, I was required to go to Tampa, FL for a few days. I hired A Home Away From Home to care for my very sweet 10lb poodle (Presidential Suite). Prior to his stay a lengthy questionnaire was completed regarding his daily routine (feeding times/medicine/age/sleep pattern etc), camera access was also granted for monitoring. Day 1, after relaxing for a couple hours, I observed my dog begging to use the bathroom (barking/wagging his tail/clawing at the window/turning around in circles/scratching & clawing at the door). I immediately phoned the office, and he was quickly let out (for 10-15 mins); and then returned where he remained for the remainder of the day. Day 2 (Sat) same thing. My dog awakes for the day, and remains calm until he sees or hears someone around 730a-745a. And again, he's begging to go outside to the bathroom (I'm crying my eyes out). He begged about 45 mins before being let out (830a); and then quickly returned. He remained in his suite until 530p, where he is then let out for a few minutes, and returned for the remainder of the day & night. Day 3, pick-up day same thing. I watched my dog beg for about 45 minutes to 1hr to go outside, as I drove to their facility. Upon arrival, I peak into my dog's suite, and find him still begging to go to the bathroom outside while other smaller and larger dogs enjoyed the sunshine. *No Accountability *No systematic adherence to pet care policies and procedures Spoke with Dr. Liz (8a Mon), and the first thing out of her mouth was "I should consider a home pet sitter", and as I told her my entire family was in Tampa due to death (if not, he would of never been there). She also agreed with my recommendation that there needs to be more accountability and adherence to the pet care needs as provided in the lengthy questionnaire prior to check-in. *Not once did I witness him eat on time. *I'm sure if he got his medicine on time. *Nor did not get a progress/check-out report (cause they don't know).

Colleen Malone

I was very reluctant on boarding my two Golden Retrievers because they've always traveled with us and have never been boarded but Spanish Trail made me feel at ease. We arrived during their faculty meeting and they still opened the door for us (something they definitely didn't have to do). The staff was very friendly and patient with our pups....and our pups weren't exactly willing to cooperate. We started in the Junior Suite and moved to the Luxury Suite the following day. When we picked them up, they were happy and the staff gave us all of our blankets, food & toys we brought them. Our pups smelled great and it looked as though they were recently brushed. One thing to keep in mind, when you pick them up on a Sunday, make sure to press the buzzer rather than knock. They told us this but we forgot. 🤦 Very pleased with this place and their staff. THANK YOU for everything Spanish Trail!

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Business Hours
Monday:08:00AM - 18:00PMTuesday:07:30AM - 18:00PMWednesday:08:00AM - 18:00PMThursday:07:30AM - 18:00PMFriday:08:00AM - 18:00PMSaturday:08:00AM - 18:00PMSunday:Closed

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

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