Petland Columbus Upper Arlington
3.9 from 1213 reviews
Address 3124 Kingsdale Center, Columbus, OH 43221
Phone Number +16146834057
Description Petland Kingsdale located in the Upper Arlington Kingsdale Shopping Center, is a local pet store that has been operating for over 40 years in Columbus, Ohio. With a state-of-the-art location providing you and your family with a fun and a hands-on approach to learning about pets and their required needs. Our store is a haven for pet lovers, offering a delightful variety of companions like puppies for sale, kittens for sale, exotic birds for sale and adorable small animals too! With over 30 puppy breeds, our puppies are ready to melt your heart. From playful French Bulldogs to adorable Mini Goldendoodles, there’s a tail-wagging cutie waiting for you. Visit us online or in store to meet our lovable pets today!
Website https://www.petland-ohio.com/
Baya Dahmani
They sold us a sick puppy. I’ve purchased a puppy from here a few years ago and all was well. Fast forward to this past Monday, my mother and her boyfriend drove all the way from Toledo to get this new baby (Below is Phoebe). The second she got there, they “thought” they handed her the puppy they told her about as they communicated prior to the pickup. My mom got sick so her and her boyfriend went to eat next door. The second they walk in from eating dinner, they inform my mom that they handed her the “wrong” puppy. They gave her the “correct” puppy and sent the baby home with an “antibiotic”. Fast forward to the next few days, my mom calls me worried because her new puppy has not eaten. I told her it’s normal and that’s what happened with my dog and it’s due to stress because of their new environment (which you’d think the employees know since they work with puppies all day.). I told her to try and make her and and if she still doesn’t eat, take her to the vet. Mind you, they have a 14 day policy which was said on behalf of the employee, that if the puppy were to visit their vets listed in paperwork, they’d be financially responsible for the vet visits within 14 days. My mom has work and I live in Arizona so I’m not able to drive all the way to Columbus. The next day my mom calls me even more upset and worried because Phoebe is now aspirating, throwing up, still not eating and has diarrhea. The soonest my mom can get her into the vet was 5:30pm today at her local vet. The doctor ran blood tests and while she is up to date and negative of parvo, her liver results are through the roof and the vet advised a $2k overnight stay to stabilize her. The vet also mentioned that the “antibiotic” that they sent her home with was actually a parasitic. Once my mom left the vet before she had to call off work, the vets Petland refers us to is NOT 24 hours which is was medically necessary of overnight care. I immediately call the store and was given a number to their corporate office. We’re all on a 3way call and I have to go as I’m heading into work. After I hang up the phone, the manager from corporate tries to flip it on my mom and said she was weird for waiting 3 days and tried to make it seem like she was negligent of Phoebe. A) My mother is devastated and heartbroken as this was extremely unexpected. B) Way to make her feel worse by accusing her of neglect. The second my mom tells me about the phone call, I’m fuming. I immediately call the store and demand they reimburse us regardless of whatever vet we visit. I told them about my mom’s experience with corporate and the employee agreed with the manager from corporate. She cut me off and denied that the medication was a parasitic and insisted it was an antibiotic. She does not know what she’s talking about because she didn’t know that puppies don’t eat due to stress and I’m sure she doesn’t even know the name of the medication that they sent my mother home with. I told her something needs to be figured out immediately or I will get in contact with a lawyer and file a lawsuit and she told me in exact words “Go ahead and do that. Let me know how that works out” and hangs up on me. My mom’s boyfriend calls and they hang up on him too. Since they feel comfortable accusing my poor, frantic mother of neglect now I feel comfortable accusing these girls of giving my mom a sick puppy on purpose due to the first hand mixup. The professionalism is a joke here. They have absolutely 0 business working with animals! I will fight for little Phoebe and all of those puppies they neglect of their health and I will fight for my mom too because she did not deserve such a traumatic experience. It is YOUR responsibility to ensure these puppies are in exceptional health before you send them home to a family. Update: Unfortunately, Phoebe has passed away but without Beth’s help, we wouldn’t have the privilege to utilize every single option possible to save Phoebe’s life. Thank you Beth. Thank you for fighting for Phoebe and my mom. In 3 short days, she made quite the impact on our hearts.
Noemi Abate
Those people sell backyard breeder dogs. I spent 4500$ on a basset hound puppy that doesn’t even have her number registered but has “a number.” Also the 14 day voucher for a vet visit? They have no openings within 14 days. I’m currently waiting on an appointment as my dog seem to have dwarfism and deformed paws.
Devin Cygnar
Exceptional Adoption Experience at Petland Kingsdale - Thank You, Tammy and Team! My partner and I recently had the pleasure of adopting our adorable 18-week-old Labrador Retriever from Petland Kingsdale in Upper Arlington, and we couldn't be happier with our experience. Despite the stigma sometimes associated with adopting animals from traditional pet stores, we found the team at Petland Kingsdale to be outstanding, particularly Tammy, who went above and beyond to ensure a smooth adoption process. Tammy's genuine love and concern for the animals in the store were evident from the moment we met her. She took the time to help us complete our adoption and even started training our puppy on essential commands like sit, stay, and roll over. Thanks to her efforts, our puppy is already walking beautifully on her lead. We highly recommend Petland Kingsdale and strongly suggest asking for Tammy – you won't be disappointed! The store itself is super clean, with ample puppy visit rooms and a thoughtful puppy welcome kit that made us feel well-prepared for our new addition. We also want to give a shout-out to Emery, who helped get our puppy ready to take home on the night of our adoption. Overall, we are thrilled to start this new chapter in our lives with our wonderful puppy, and we cannot thank Tammy and the entire team at Petland Kingsdale enough for their exceptional service and care. If you're considering adopting a furry friend, look no further than Petland Kingsdale – you won't regret it!
Penny McBlane Ake (Ernurseohio)
Staff very friendly and helpful. I vowed never to purchase from a pet store because I know they purchase from puppy mills, but I fell in love with this beautiful boy. Unfortunately, you only have 4 days to schedule your first vet appointment. Who can do this while working FT? It took me 3 weeks to book an appointment. I cannot recommend purchasing a puppy here because I was not made aware of his medical tx given for giardia twice before purchasing. He now has been treated twice more for the same. I’ve incurred greater than $400 in prescriptions, exams, and now prescription food. I purchased him in February!! I wouldn’t trade him for anything in the world because he’s such a loving and intelligent pup. I will never complain about meeting his needs because I couldn’t ask for a sweeter pup. I only post my experience to help others make more informed decisions when purchasing a pup. Do I feel the pet store should somehow compensate me, yes of course I do! Do I believe they will? Not a chance. Addendum 5/6: My poor pup again must go back to the vet after having another explosion of stool. I’m 💯 sure it’s the Giardia again. While I appreciate that Petland has a company that responds and investigates complaints, it is a long process and to date no results. My expenses incurred directly from the parasitic infection were overstated as well, just clarifying this as well. I just want a healthy pup
Rachel Karpanty-Yantis
We have never purchased anything so I want to be clear about that. We have visited the store several times to play with the puppies which is a great way to learn about a variety of breeds and os perfect for children who may be a bit nervous around dogs because the puppies are pretty chill. The staff is very kind and friendly.
Nick L
A puppy mill for sure but nice staff and an OK variety of dogs to select from. A pretty good selection of birds too. A half dozen or so hamsters as of early March 2024. No kittens as of the same date. Around 4 bunnies available. The store itself is clean. Has a good selection of toys for your pets. Some food and other obvious products for housing, cleaning, etc. your pet.
Business Hours
Monday:12:00PM - 21:00PMTuesday:12:00PM - 21:00PMWednesday:12:00PM - 21:00PMThursday:12:00PM - 21:00PMFriday:12:00PM - 21:00PMSaturday:11:00AM - 21:00PMSunday:11:00AM - 21:00PM
Popular Times
Service options
- Curbside pickup
- In-store pickup
- In-store shopping
- Onsite services
- No delivery
- No same-day delivery
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Amenities
- Wi-Fi
- Wi-Fi
Crowd
- LGBTQ+ friendly
- Transgender safespace
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards > American Express
- Credit cards > Discover
- Credit cards > MasterCard
- Credit cards > VISA
Parking
- Free parking lot
Categories
Latest Businesess
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