VCA Canada Vancouver Animal Emergency and Referral Centre
3.7 from 406 reviews
Address 2303 Alberta St, Vancouver, BC V5Y 4A7, Canada
Phone Number +16048793737
Description The VCA Canada Vancouver Animal Emergency & Referral Centre is located just a few blocks from Downtown Vancouver. We are a full-functioning Emergency and Specialty/Referral veterinary hospital, which operates on a triage basis, much like a human hospital. We offer walk-in emergency services and specialty consultations through a referral from your pet's primary care veterinarian. We will work closely with your primary care veterinarian to ensure the lifetime health and happiness of your pets. In case of emergency, we recommend you contact us immediately by phone. In addition to Emergency care, we also provide the following services: Internal Medicine, Surgery, Ophthalmology and Cardiology.
A Google User
I cannot recommend VCA more. We have had many pets over the years and have NEVER had the quality of care for any of our pets like we did at this hospital. Our dog Jack was diagnosed with PIMA right before Christmas and after a little shuffling around to other clinics for emergency transfusions and tests etc we stayed with VCA until his care was at its end. Having visited several other hospitals for care we found the care at VCA to be of the highest quality anywhere. The staff is so professional, highly trained and knowledgeable and also so incredibly kind to both our dog and ourselves that we were instantly put at ease. The staff from the front desk were always friendly and helpful. The emergency staff were so sweet and supportive throughout the entire process but Dr Amanda Root and her team were AMAZING! We left feeling like family after nearly six months of tireless efforts to save our Jack. It should also be noted that we had care for our other dog Penny for mobility issues prior and we were equally as impressed by that care as well. She ended up being referred to a specialist at the Vancouver Island VCA and the care there was exemplary. We can’t thank you all enough for everything you have done for our boy Jack and our pup Penny. There is no one else I will trust for future care of any of our companions. If you are a pet parent and you are looking for the absolute BEST care, look no further. Your search ends right here.
A Google User
I couldn't have asked for a more efficient and compassionate experience. My only wish is that I brought Little Dee to VCA Emergency when he first broke his leg (8 days before his death). I had Dee examined and treated at a different veterinarian office. The other vet, did not treat my cat well, nor did they give me the correct information on his release after surgery. I then I watched Little Dee suffer while waiting for the other vet to get back to me with blood tests. I couldn't wait any longer and I took my cat into VCA Emergency. VCA admitted Dee immediately. The admittance staff we're thorough with recording information. Catherine Shankel, The veterinarian who examined my cat, was very clear in her assessment and in explaining to me what was happening with Little Dee. She also made sure that Little Dee was comfortable and had him resting in an oxygen space. Dee was having both heart failure and kidney failure and treating one would have been damaging to the other. The chance of Dee surviving any treatment was so low at that point that there was nothing that could be done 😿 The whole office showed so much compassion. I was led to a room that had a couch. An oxygen tank was brought in for Little Dee. And then they brought Dee into the room. VCA made the experience as relaxing and unrushed as possible. They would have given me all the Time in the world to say goodbye 😿 Catherine explained the process and showed great empathy and kindness. I don't think I cried so hard in my life 😭 it was the saddest moment I've ever had to go through. I'm so grateful for Catherine and the staff at VCA Emergency for being there for me and Little Dee. A few days later I had questions about the diagnosis and what would have been the course of action had I've brought Dee to VCA emergency when he first broke his leg. Catherine took ample time to answer any questions I had. Her explanations were clear and thorough. When I picked up Little Dee's remains, Hannah was at the desk and mentioned that she liked the memory I shared about Little Dee (I completely forgot that I wrote a note to the company that did the cremation). When I got home I searched my email to find the note and couldn't find it. I emailed VCA emergency asking what the memory I shared about Little Dee was. Hannah emailed me back right away to let me know what the note was. 💕 If I ever find space in my heart for another pet I will 100% be taking any future animals in my care to VCA emergency.
A Google User
Im so so so grateful for the doctor that helped to do my cat’s facial surgery. My kitten had an accident where his nose was cut all around and he was bleeding everywhere, the area was very difficult to do stitches and I was warned that his facial look may not be the same. But she did it soooo well that my kitten looks like he never had a surgery before. Im so thankful for them. I also brought my hamster that passed away, they were so kind towards me . They were patient and understanding even though I was hysterical and was repeating the same question over and over again. Im forever grateful for this vet.
A Google User
I would recommend VCA- Vancouver Animal Emergency & Referral Centre Emergency Hospital for pet emergency. The staffs are compassionate, professional and efficient. VCA price is fair, went above and beyond for my pet need; The hospital didn’t charge us for the service they provided because it was minor. Thank you for everything- my puppy is well taken care of. You guys are awesome.
A Google User
Too sad to talk about it. Basically my cat ended up dead there. It was moving and seemed fine when I admitted her. The doctor does not care and has no compassion. Edit. I decided to share my full experience after your response saying I needed grief conseling after such a long time. You guys never reached out at all. I will try to be objective as I can. The reception and nurse and were somewhat sympathetic. However, the doctor is not. This hospital doss triage. So if your pet very sick, dont bring them there, they can't afford to wait and the doctors dont care. I bought my cat in after she had fainted and vet confirmed she had a heart problem. After my cat died I realized my cat was likely a gonner in the next 30days because of her condition. I wished they would told me that more tests would have stressed her out more and that I should have took her home to spend her final moments at home safe with me, with people who cared for her instead dying in this cold hospital where the doctor didnt even care. It was all about the money for them. I would have paid the same amount I paid for an honest answer! We took my cat to the hospital for overnight stay and tests who had given us false hope that she could saved and that proper care would be given to her. 3 hours after being admitted to the hospital, the doctor called me saying that cat vomitted liquid and its probably dead. WHY WOULD YOU USE THOSE WORDS? Its PROBABLY DEAD? Were you not looking after my cat? Couldnt you confirm what the status of my cat was since you are watching over her? This was around 3 years ago. I ve lived the phone conversations over and over in my mind, I remember every single word the doctor said in the most uncaring way possible like she had better things to do and it was just an object for her. I am never going to forget how this hospital treated my cat!!!
A Google User
I don't often leave reviews, but the staff here were so warm and kind to my little diva! Everyone from the front desk, to Dr. Ford and her team were absolutely lovely. They were so sweet with Gracie, and Dr. Ford obviously takes the time to analyze every bit of information to figure out the root cause of the issue. I'm so grateful our dog is receiving the care she is!
Business Hours
Monday:Open 24 HoursTuesday:Open 24 HoursWednesday:Open 24 HoursThursday:Open 24 HoursFriday:Open 24 HoursSaturday:08:00AM - 23:30PMSunday:08:00AM - 23:30PM
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
Categories
Services
Serves Vancouver
Latest Businesess
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