Pet Paradise Rio Rancho
4.3 from 344 reviews
Address 580 Quantum Rd NE, Rio Rancho, NM 87124
Phone Number +15058914100
Description At Pet Paradise Resort and Day Spa, we offer the ultimate pet boarding experience for your dog or cat. Our attentive staff is passionate about pets and will go the extra mile to ensure that your pet has a safe and enjoyable time with us. Our resort locations are uniquely tailored to meet all of your pet's desires. Whether it's making a splash in our signature bone-shaped pool or relaxing at storytime, Pet Paradise promises to create a memorable stay for your pet. In addition, our four-legged guests can indulge in a day of excitement and adventure at day camp or have a spa day and receive a fresh, new look by one of our professional groomers. Your furry companion is waiting to discover new friendships in paradise.
Jennifer Frazier
Had an appointment for my puppy to be groomed here and was turned away. Wanted only shots from the Vet which it does state on the website I read after. My puppy first set of shots was given by the breeder. However, not that I was turned away about the vaccines but that the person/groomer/manager didn't even bother to come out of the office to talk to me about it. Felt like they just didn't want to keep me as a customer. Front desk person not friendly at all.
Johnelle Shumaker
After more than a decade of taking my dogs to Pet Paradise (formerly known as Enchantment Pet Resort), I have come to the realization that they are no longer the same compassionate facility they once were. The situation that occurred today was the final straw. They have failed to demonstrate that their customers are their top priority, which is a disappointment to both me and the community. All of the recent negative reviews about them are accurate, and this is coming from a loyal customer of many years.
Mina Diaz
The customer service is unprofessional. Our dog isn’t well socialized, so we were unable to make good use of our doggy daycare pass. When we bought the pass, no one explained to us that our dog’s personality would limit her to spending basically all of her time in a crate; she was not able to play with the other dogs. That was understandable, but we weren’t made aware either that there is an expiration on our pass. So we took a break to see if we could better socialize our dog. In the meantime, the pass expired. Unable to get our dog to the point we were confident she could benefit from daycare, we asked for a refund. Management explained they would still consider our pass valid, even though expired, but would not issue a refund, and tried to blame previous staff for not explaining limitations. If they still recognize the value of the pass, why not refund the value? It can’t have been long expired when we first contacted them. When I first requested a refund, they said they’d call back and then left me hanging for 2 weeks. Be sure to ask for names when communicating with staff, otherwise they will let your issue drop and leave you hanging.
Reba & Greg
We have been going to pet paradise for 4 years. Started off great, very pleased. Board our dog 4 days a month. Over the past year or 2 new employee's and many issues. Cameras stopped working, our pet came home with big cut on foot...Then big slice above ear by eye. No call no comment. When asked, oh we don't know what happened. Last visit our quote changed drastically when picked up, by over a 100 dollars...and we were given back food ??? We inquired about why our dog was not fed. No response. Called to speak with manager, new no response just blew us off. Called corporate office 3 times and documented all.. Informed we would get a resolve and call back. Each time no response. A regional will call you. They just blow you off never call. Bottom line went from a great place a plus to an F in less than 2 years. Changing places.. Note: Inspect your dog or cat when pick up and try to verify they are eating and or taking meds.
Jolene Frazier
I highly recommend Pet Paradise in Rio Rancho NM for several reasons. My dogs show me thru their actions and behaviors, that they really enjoy going there. The staff is always friendly and knowledgeable about dogs and handling different breeds and behaviors. We have taken our previous 2 dogs to Pet Paradise and when they passed away at the beginning of the year, within 4 months of each other (one from Lymphoma cancer and the other I believe, a broken heart) Pet Paradise was so thoughtful in sending a condolence card that the staff had signed. Having had senior pets, I was worried that they wouldn't take as good of care of them as of course we do, and they really did. They paid careful attention to detail with needed medications, etc. I also love that they don't bend the rules when it comes to required vaccinations. We have to protect our furbabies, and the fact that they hold to that firmly is reassuring. Now that we have 2 new rescues to love and spoil, Pet Paradise is the only place they will go.
LEX SN
This was my husband and I first time experiencing pet paradise and we were greeted with terrible customer service by Aiden Weinstein. Pet paradise had receipt of us booking for two rooms. Aiden instead charged us for three rooms and wouldn’t take the time out to realize his mistake. Drea had to mention to Aiden about the rooms for him to even proceed to help us with the problem. Aiden Weinstein decided to become more unprofessional once the correct information was put in the system. He went to print out my receipt looked at it and stapled it. He noticed the receipt had little to no ink on it. He proceeded to hand the receipt to me anyway. I had to ask him for a new receipt because I couldn’t see the numbers or print which I know he couldn’t either. I will never bring my dogs to Pet Paradise again. Terrible service!
Business Hours
Monday:06:30AM - 19:00PMTuesday:06:30AM - 19:00PMWednesday:06:30AM - 19:00PMThursday:06:30AM - 19:00PMFriday:06:30AM - 19:00PMSaturday:09:00AM - 17:00PMSunday:09:00AM - 17:00PM
Popular Times
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Categories
Services
Latest Businesess
PetSmart
7817 Enchanted Hills Blvd NE, Rio Rancho, NM 87144
+15054043356
Petsense by Tractor Supply
4300 Ridgecrest Dr SE, Rio Rancho, NM 87124
+15058924232
Mission Veterinary Clinic
2451 Cabezon Blvd SE, Rio Rancho, NM 87124
+15053894200
Coronado Pet Hospital
4192 NM-528, Rio Rancho, NM 87144
+15057713311
Pet Paradise Rio Rancho
580 Quantum Rd NE, Rio Rancho, NM 87124
+15058914100
P.A.W.S Pet and Waste Services
+17049075099
Penny Lane Foal Rescue
+15053733203
Bernalillo Animal Control
+15058917226
Rio Rancho Animal Control
+15058915075
Watermelon Mountain Ranch
3251 Westphalia Blvd NE, Rio Rancho, NM 87144
+15052212359