Petco

Reviews

Bree Badger

The staff is always very helpful. They've got a good selection of cat food and toys. They also host cats from the Boone Animal Shelter that are available for adoption. The aisles are a bit narrow, so anyone in a motorized wheelchair may struggle to get down some of the aisles. Obviously, we're cat people so we can't really comment on their selection for other animals. Although the dog section does appear to be rather large as we walk past it.

Dalton Roth

My wife and I have lived in Ames since ~2019. We are pet people, and as such have shopped here ever since the move. Over the past few years, this location has gone downhill terribly. The store manager when we first moved here was a very kind woman who genuinely cared for animals and the store itself. The second rock for the store was Josh (shoutout man, hope things are good for you <3), who I never got the proper job title of but acted with the pure authority, wisdom, and care that a proper GM should have. My wife and I knew if one of them was on the clock, we would be taken care of 100%. Over the years though, those two left, and the store has turned into a shadow of its former self. The employees that don't care want you gone ASAP, and the employees that do only want to push sales. We bought a guinea pig recently from this location. The guy that worked with us chased the pig around its enclosure until it was panting, picked it up in a way that says, "I wasn't trained on this," and was bouncing it in the air like some toy while we spoke with him. Then he asks: "Do you have everything at home already? Food, supplies?" Yeah we do--we're pet people. We've got absolutely everything the pig will need. "Oh, well, I'll tack on these wood block chews for him since he likes them so much." We've got chews at ho-- "Ah ah ah! I never send a guinea pig home without some of these chews!" And the guy, guinea pig and chews in hand, turns his back to us before we can say anything to walk towards the register area. We also were promised a phone call about the pig once he was cleared from veterinary care (he was sick when we bought him) to come pick him up, but that never happened. This most recent issue was awful; my wife ordered a bag of cat food for in-store pickup Thursday. We have multiple emails saying we'd have til Monday around noon to pick it up. I called Saturday, asking if we could extend the pickup to Monday evening, since I get off work at 6PM. The girl on the phone puts me on hold to talk to her manager, then comes back. "Yeah so my manager already canceled the order. You guys only have 2 days to pick the items up." Huh?? No way, it should be 5 like everything online says. "Sorry sir, I don't know what to tell you." Okay, I get on the line with the manager. "Since you guys asked if we could extend the pickup time, which we CANNOT do, I figured you meant you literally couldn't pick it up until Monday evening. So I went ahead and canceled the order preemptively so that we could get the refund process moving quicker." See there's an issue in that; the order was ~$30, and my wife and I have a very strict budget. We don't have $30 to play around with, so having those funds out in limbo isn't going to work for us. Why did you think it was okay to cancel the order early with zero confirmation from us? "Miscommunication! Tell you what: I'll leave a detailed note on the bag so you can swing by and grab it for free, but then call me and set up a proper order once the refund comes through so we're all square and have our payment." Okay, sure. Monday evening, the refund had already come through, which is important to the situation that unfolds. My wife and I come in. We tell the girl at the register what's up. "Ohhh you're THOSE people, I got you." She grabs the bag of cat food with a note on it. I read the note. Verbatim: "Order was canceled. Customer needs to repurchase." Ah, great, so this employee wouldn't have even known what was going on. We also had to pull up the website's pricing on our phone to price match what we originally paid for, since that wasn't written on the note either. We've unanimously agreed to boycott this location unless an absolute emergency dictates otherwise. Zero training, zero communication, and pushy salespeople. With prices soaring and some of our typical items being discontinued, there's no point in coming here anymore.

Riley Maloney

Normally a 5⭐️ store with friendly staff and a welcoming environment. Ive left more than deserved 5 star reviews in the past for this esablishment. Unfortunately today ( 10/21/24, 11:00am-11:50am) when I entered the store I saw little to no staff wandering the floor. (Not necessarily an issue as they could obviously be working elsewhere). When I did find someone to help me get crickets I saw that they were with a customer and patiently waited for an opportunity to ask for her assistance. She was a blonde/dirty blonde straight shoulder blade length haired young woman. She was cheerful and delivering great customer service to the person she was helping. However the moment she turned in my direction her face dropped and she stared at me making irritated eye contact before I asked for assistance with crickets. At which point she seemed extremely annoyed with me and a bit disgusted. She did not smile or hold a pleasant tone with me once throughout my interactions with her, which was only made more clear after having seen her good customer service skills just prior. This continued the entire time she helped me and I felt greatly unwelcome, and judged. When I asked if I was able tl borrow a phone later I was told by her and another woman with shoulder length brown, and blonde frosted hair that it was not allowed. If this is the protocol I absolutely respect that. However when the shorter haired woman asked the blonde if they could or not the gossiped for a bit, smiling and laughing before returning to me with a yet again disgusted/annoyed expression. The shorter haired woman seeming as though she was following the blondes example. Keeping a nuetral or annoyed/judgemental expression when checking me out. Not once did either of them say hi, ask if I needed anything, thank me for the purchase, smile, or hold a pleasant tone with me. I felt utterly unwelcome. I left for a short time to check for price matches and when I came back there was a pink shirted woman who looked to be a manager, seeing as the mood of the shoulder length haired woman immediately seemed a bit lighter in mood. Still not one of them smiled or acted particularly friendly. Over all I felt rather targeted in this disdain and unwelcome behavior from these two individuals especially blonde as the shoulder hair length woman seemed to only be following her behavior. Managers, If you find any discrepencies in this story and what the associates tell you please do look over your cameras to verify yourself.

Rose Murphy

This place is not good at all because when I called the store and asked about the red ear slider turtle. The employees did not give any details about bring a 20 gallon fish tank to put the turtle in. I have had a red ear slider turtle before in the past and I also had her in a 10 gallon fish tank and now I don't know why the Petco store had make a huge big deal about it

Corie

I take my cat in here regularly as well as our English bulldog. Our bulldog loves it and they always give him a special treat for getting his nails done. My cat has PTSD and gets super nervous, however the girls are incredibly careful with her and treat her like their own. When I come to pick them up they are both getting all the snuggles. 🥰

Kain Schilling

Welp I’m gunna go with a half of star for the Ames location and only because the first employee I talked to was very respectful and answered all of our questions. However we unfortunately asked the manager for help once we decided on which snake we wanted to buy. As I was with my entire family looking for a snake for my 7 year old boy that has been super excited for months to do this then we were told by the manager we were not allowed to buy it because I asked about returning it only bc this is a big purchase and I wanted to make sure we were committed. She stated it’s company policy that if people talk like that they were not allowed to sell pets to them… needless to say I was baffled as I was just asking questions as a parent. As my 7 year old is fighting back his tears my wife asks if she can make the purchase since she was not there since she was there when I asked these terrible questions, of course she said no you guys are a unit. Good thing there was a pet smart a mile down the road that answered all our questions and was happy to sell my son his snake.

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Business Hours
Monday:09:00AM - 21:00PMTuesday:09:00AM - 21:00PMWednesday:09:00AM - 21:00PMThursday:Open 24 HoursFriday:08:00AM - 21:00PMSaturday:09:00AM - 21:00PMSunday:10:00AM - 19:00PM

Popular Times

Service options

• Curbside pickup
• Delivery
• In-store pickup
• In-store shopping
• Onsite services
• Same-day delivery

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom
• No wheelchair accessible seating

Amenities

• Wi-Fi
• Wi-Fi

Planning

• Quick visit

Payments

• Credit cards
• Debit cards
• NFC mobile payments
• Credit cards > MasterCard

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