Chesapeake Animal Services Unit

Reviews

Jessi S

Was shocked at how large this place is. It's almost depressing to see how many animals need homes. I'm only giving 4 stars because my 2lb kitten I just adopted was spayed. To clarify, I don't have a single issue with them spaying her, quite the opposite, in fact. My issue is with the fact that she is only 2 lbs. I was glad that they provided pain management for her for 3 days (which is standard for this surgery). The whole facility was clean and did not have any bad odors (which made me want to ask HOW!?!). The girls at the front desk seemed to have a good flow when it was busy, and we're polite and informative. (Picture of her in her surgery onesie for tax)

marlee lynn

The two stars is for the volunteer workers and nice facility. Not the receptionist lady who works up front. Whoever the older blonde lady is working as a receptionist is extremely rude and unprofessional. I have NEVER written a google review but had to for this one. The dog I wanted ended up getting adopted, which is completely fine! Another receptionist broke the news to me later that day but seemed empathetic while telling me. I'm sure the dog ended up with a great family and I am genuinely happy for them. However, as someone who has worked in customer service for the majority of their life, the point of customer service is to be understanding, polite, and informational. This was the opposite. The initial receptionist seemed upset that I didn't know their specific adoption process already and seemed irritated whenever I had any questions (to preface I had never adopted from here before). It's extremely validating to know that others feel the same way on here. This place would do SO much better and I'm sure have more business if the workers who are the FIRST and LAST interactions you have at the facility were more friendly and changed their tone of voice.

Kennedy Dozier

Everyone was very helpful at the front desk no complaints there!! HOWEVER me and my family went to adopt a dog and had to do a meet and greet with our current pets.. we were told that they would meet through the fence first to get everyone acquainted before they were to meet with out the fence.. THAT did not happen and there were a few other dogs out in the play area and a K9 barking from his car and a lot going one.. so our dogs did not get along at the first meet! We asked to do it again the way it was SUPPOSED TO HAPPEN through the fence first so everyone had a chance to get smells in and they told us no! I think it was handled wrong and unfair, however if they truly didn’t get alone that’s fine it happens but I just do not like the way it was handled.

Mary Galli

Very easy to work with. Nice staff, and I gained a new son! Louis has his furever home! Thanks a million 😊

Janet P

I really like their new program snout and about... Taking the shelter dog out for a walk or adventure!!! This is a pic of the dog I got to take out. They provide you with a bag that has a seat belt attachment, dog bowl, water, cool adopted me gear... You just need to keep them out for 2 hour

Lucy Lou

This facility is clean and beautiful. We visited 4 other animal shelters and tried to schedule visitations with different cats we liked and even tried to adopt a cat. It was very difficult to work with other shelters and I’m so glad this particular animal shelter exists bc it was not impossible to adopt a cat, as it was from other places. They had a staff available and we didn’t have to schedule more appointments. We got to take home our kitty the same day, and we’re all so in love. Thank you so much for allowing us to adopt our family member!

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Business Hours
Monday:08:00AM - 17:00PMTuesday:11:00AM - 18:00PMWednesday:12:00PM - 16:00PMThursday:08:00AM - 17:00PMFriday:08:00AM - 17:00PMSaturday:08:00AM - 16:00PMSunday:08:00AM - 16:00PM

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Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

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