PetSmart
4.3 from 1398 reviews
Address 11134 Parkside Dr, Knoxville, TN 37934
Phone Number +18656751191
Description PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart offers a varied selection to cover the needs of your dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Now you can shop online and pick up at your local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp and adoption.
Website https://www.petsmart.com/stores/us/tn/knoxville-store1087.html
Kim Taylor
I waited over a month to get an appointment with Ashley today to groom my 14 year old, 5 pound Yorkie, Zora. Ashley refused to groom her because she said she was “too excited” and “fidgety”. Zora has been getting groomed her whole life and actually loves baths and adores people. I have never had a groomer complain that she was unmanageable, and she is well trained and listens to commands like sit, stay and lie down. She has never been aggressive in her little life. She rolls over on her back and naps when I brush her or clip her nails. She literally sleeps all day and has geriatric issues. I spoke with the manager Sarah who said that it’s their policy not to groom fidgety dogs and then alleged that there was a note on the account that Zora had been a problem before, which has never happened. I have never even taken her to Petsmart in Knoxville before and only changed from my regular groomer because she is out of town for the holiday. I intend to have her write a review of how well behaved my dog is to supplement this review. The fact that they lied makes me suspect that their behavior is racially motivated, so people of color beware. I even offered to come stand there to see what the issue was and was denied. If a groomer is not prepared to handle a 5 pound, well-behaved dog, then I submit that they should not be in the business of grooming dogs period. I can bathe her with one hand. Petsmart lost a lifetime customer and will never get another dime from me.
Richard Dailey
We had to take our 14 year old Chihuahua to get a checkup and he is very uncooperative with anyone trying to do anything to him but the staff were so patient and caring. They took their time and made sure he received the best care possible. We are so grateful for them! They explained everything to us thoroughly and made sure our little guy was feeling great by the time we left! We were so happy that we went to the pet store section and purchased a wonderful new leash and collar for him. Thank you so much to the entire staff for really making our family happy and worry free!
Haley Dabbs
Me and my boyfriend went in tonight to get a fish with no idea what to do or how to take care of it. Colin assisted us right away as he went the back to get more fish for us to look at and was very knowledgeable. He went over what to do and what not do. He also gave us a pamphlet on the fish so we would know more. Very impressed with his customer service!! Shout out to Colin!!!
Elise Dechaine
I have taken my mini schnauzer a few time to get groomed. Every-time she comes back very uneven. I ask for a Schnauzer cut and I get a totally butchered cut. I can’t get into a REAL grooming business cause they are all booked up. So I have to settle for this.. please let me know if after looking at the photos this looks even or a schnauzer cut. Also her nails are not shaped or filed of any kind! I paid extra for a toothbrushing but I don’t think they did anything. The greens did more then they did! I won’t be back! I would rather did it myself then have a license person that’s incompetent! Billie was the “groomer” if you can call her that!
Chris G
Great place to adopt a cat! Good selection and good service!
Jennifer Roberts
Zarika does an awesome job grooming our English Golden. She is very loving and he comes out so much better smelling and whiter than when he goes in. (We get give extra for the whitening shampoo). He is so soft and fluffy when he just gets a bath. She trims around his feet also. Super sweet to him. We have found our lady!
Business Hours
Monday:09:00AM - 18:00PMTuesday:09:00AM - 21:00PMWednesday:09:00AM - 21:00PMThursday:09:00AM - 21:00PMFriday:09:00AM - 21:00PMSaturday:09:00AM - 21:00PMSunday:10:00AM - 19:00PM
Popular Times
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- No same-day delivery
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards > American Express
- Credit cards > Diners Club
- Credit cards > Discover
- Credit cards > JCB
- Credit cards > MasterCard
- Credit cards > VISA
Categories
Latest Businesess
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