PetSmart
4.3 from 1306 reviews
Address 246 Harbison Blvd, Columbia, SC 29212
Phone Number +18037816339
Description PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart offers a varied selection to cover the needs of your dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Now you can shop online and pick up at your local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp and adoption.
Website https://www.petsmart.com/stores/us/sc/columbia-store0399.html
Darwin Weaver (DJ)
Employees are very polite and helpful. The only complaint I have is that their prices are a little high. They will price match, but you have to ask. Even the employee helping me the other day made the statement about them marking prices up so that it seems you are getting a benefit of their rewards program. The same toy I was looking for there I was able to get because I was a rewards member, for the same price that a competitor store has normally marked every day. PetSmart had the toy marked as 20.99 but the competitor store has it everyday price for 14.99, plus I could use a coupon and get an additional 10% off.
Ms. Rozzz
The environment was clean and everyone was very friendly and helpful. I ordered online and was able to go inside the store and pick it up. I actually went inside to look at the product and placed an online order once I was able to look at the product. I recommend this store because you can shop and have your pet with you as well.
Jessica Lindo
My dog has been coming here for quite some time and I’ve always had a great experience until yesterday. I needed my dogs nails cut and smoothed out so I called and asked if I could just walk in and they said that would be fine. I drove 40 minutes into town and when I got there it was as though I was asked to wait about 10 minutes and the girl that was going to assist me would call me over the intercom. I waited and walked around and I’m looking through the window and I continue to see her just sitting at the desk so eventually I just walk back in. She wasn’t friendly or excited as all other times I’ve been in before and I sensed that she was less than excited for us to be there. I explained all I needed was a cut and smooth out bc her nails are sharp and she said ok sign here and give me 10 min. Great, at least I’ll have this taken care of regardless of her lackluster. I kid you not, I was called back so fast into the grooming area that I even said to her, she’s done already? I’ll be right in. I go in and she begins with how she was only able to trim but not smooth out her nails which they’re STILL SHARP bc my dog was jumping on her?? I’m sure I had the strangest look on my face bc I was thinking to myself how bad could it have been if you called back that fast and she was calm enough to let you CUT all her nails just not smooth them?! I let her know I’ve never experienced this type of service before and have EVERY SINGLE TIME I BROUGHT MY DOG THERE, THEY HAVE ALWAYS SAID MY DOG WAS SO SWEET AND CALM. To top it off my dog was calm when we got there and 10min later when I came back in so I’m so upset. It had me thinking, does she not have training in situations like this? She made the comment that sometimes dogs have off days and my thought for that is, you’re the professional you should now how to overcome a situation for a customer. A paying customer. Sometimes ADULTS have off days as well apparently. Maybe it was her break time or she was just having a bad day but I’d prefer to never use her services for my dog again. To sum it up I knew she definitely just did not want to bother with us from the start and I wanted to share this review so that it could maybe help with future customers. I still gave her a decent tip in hopes that she recognizes what she did was wrong. Bad service, unfriendly, wasted my time and gas. I never checked the reviews here before and to see SO MANY NEGATIVE REVIEWS ABOUT THE GROOMERS IS UNCOMMON!
Mida Jose
Great place to find wonderful enrichment toys and treats for your small pets.
B Houdini
This store and the employees in it embody the reason brick and mortar retail is failing. Rude staff and on duty managers (or at least the one I spoke with Saturday) act more like cashiers with keys than managers.
Daniel Nobles
A long aged out store that feels like it’s clinging to life. The associates are nice. But I feel there’s an issue with the prices always being lower on the website. So you have to look up the product before checking out in order to get the best pricing.
Business Hours
Monday:09:00AM - 21:00PMTuesday:09:00AM - 21:00PMWednesday:09:00AM - 21:00PMThursday:09:00AM - 21:00PMFriday:09:00AM - 21:00PMSaturday:09:00AM - 21:00PMSunday:10:00AM - 19:00PM
Popular Times
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Same-day delivery
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards > American Express
- Credit cards > Discover
- Credit cards > MasterCard
- Credit cards > VISA
Categories
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