Banfield Pet Hospital
4.1 from 148 reviews
Address 2076 Sam Rittenberg Blvd, Charleston, SC 29407
Phone Number +18437667724
Description Banfield Pet Hospital® - Citadel provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Website http://www.banfield.com/veterinarians/sc/charleston/cdl%3F
Jj R
Glad I moved our dog from them to another vet. Most there are ok, techs are decent enough, getting prescriptions sorted is easy with them, but they have a few employees that make it just not worth going to them anymore. Especially that short haired woman at the front who sings instead of acknowledging people when they walk up, the one who's rude to other vet offices when she calls them, she needs training on general customer service. Luckily I've only had to deal with her twice, but seeing other patrons trying to get assistance from her is just painful and awkward. Edit: for anyone reading, we switched to animal medical west, they are incredibly kind and on it for call backs. I appreciate yall see the negative reviews, but it's obvious who the problem employees are, they aren't hiding their attitudes. But not much can be done, yall are short-staffed, the problem kids unfortunately know they are needed in the meantime.
Trish Boyer
We take our girl Chloe here. They take very good care of her. She was excited to go the vet, she was all smiles😊. She was such a good girl we got her a new shirt that had AC/DC 🤘 on it and she got a new collar made by KONG.
Madeline Nettles
I had to put my pit bull down and they were caring and so kind to me..I have taken my other digs Ellie and Draco there the best
Bethany Miller
Today my family ended our relationship with Banfield Pet Hospital. Since Covid we haven't been happy with the fact that we can't go back into the exam rooms with our dogs but were assured that would change. It hasn't. We had a wonderful vet named Dr. McLaughlin but she along with every veterinarian has left the practice except one. I feel awful for this doctor. Today was the last straw. We had back to back appointments with the vet for both of our dogs that should of taken 90 minutes for both at best. We made these appointments weeks ago. After 3 1/2 hours our dogs still hadn't been seen and when asked why, the staff told us that it was a busy surgery day and they wouldn't be seen for some time still. We were never told that when we made the appointments or when they called me this morning to confirm. We asked to have our dogs back and took them home. This unfortunately is the norm now with this place and it saddens me because they have always had our loyalty. We will be cancelling our wellness plans and finding another practice. I understand that times are difficult and they are short staffed. However, they are putting business and profit over what is best for the customers and the patients. DO BETTER, Banfield.
BarretGaming
This used to be the only vet I would go to. Have been coming here for over 15 years with multiple animals. Over the last 2 years though the service has been terrible! The number of doctors that end up leaving has become a real problem. I can never get a refill on my prescriptions without having to bring the dogs back into the vet. Came twice in July went to get a refill on my prescription the next month and they said they would have to email the doctor to find out if they could put more refills on it. The doctor when I was there in July even said she had put multiple refills on the prescription since this had been an ongoing issue. Yet I'm still waiting for a refill. If you care about getting your dog's medications in a timely mannered to not go here!
John Bello
Why pay for a wellness plan when you can't even get in for your pet to be seen?? It was very difficult to get an appointment, regardless of whether it was an emergency or not. I was paying close to $50 a month for my pet to be seen "anytime" I needed her to be seen, but that was not the case. I had to visit 3 different Banfield's in my area, and in most cases had to wait several weeks if not months to be seen. I truly believe if my dog was seen when I needed her to be seen she would still be alive. Unfortunately, she passed a week ago today (April 24, 2023). To make matters worse, Banfield says I still owe for the "remaining balance" on the plan. My girl is DECEASED!! What kind of services are going to provide?? What a rip off!! If anything, BANFIELD should owe me for the services NOT provided throughout the 14 years she was enrolled there! I will never use Banfield again and still expecting a call from Corporate but have not heard from them 'yet'.
Business Hours
Monday:08:00AM - 18:00PMTuesday:08:00AM - 18:00PMWednesday:08:00AM - 18:00PMThursday:08:00AM - 18:00PMFriday:08:00AM - 18:00PMSaturday:08:00AM - 17:00PMSunday:10:00AM - 17:00PM
Popular Times
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
Crowd
- LGBTQ+ friendly
Planning
- Appointment required
- Appointments recommended
Categories
Services
Latest Businesess
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