Austin Vet Care at Central Park, A Thrive Pet Healthcare Partner
3.6 from 295 reviews
Address 4106 N Lamar Blvd, Austin, TX 78756
Phone Number +15124594336
Description Experiencing an Emergency during our business hours? Read no further and CALL (512) 961-3246! Austin Vet Care is a practice whose staff members are client centered, patient advocates, who deliver health care in a team-based system to ensure optimal health for all our patients. The mission of Austin Vet Care is to provide our patients, the public and our veterinarian colleagues with the highest possible quality of veterinary care, emergency medicine, and customer service while creating a safe, challenging, and enjoyable environment for our employees and our patients.
Website https://www.thrivepetcare.com/locations/texas/austin/austin-vet-care-central
Sarah-Marie Curry
All of my kitties go to Austin Vet Care and every different need has been met with stellar service & exemplary medical care. When we've had to say goodbye to our family member, the staff has been amazing and caring and loving in our grief. When the fuzz balls are sick, the staff is thorough and clear about all the steps we need to take to get them back on their paws. When it's just checkup time, the staff gushes about how cute they are and calms them and dotes on them. WE LOVE AUSTIN VET CARE AT CENTRAL PARK. Thank you thank you for being a safe place to bring our fluffs.
Joel Mitchell
Not Recommended under any circumstances. Long story short, my dog had a necrotizing bite wound on his extremely swollen leg that was in danger of amputation. Instead of sending me to an Emergency Center, the doctor advised me to try and prevent the amputation at home using oral medication from Walgreens and a kitchen sink water sprayer. Even though I followed the doctor's instructions precisely, my dog's foot only got worse and he developed a severe infection (105 temp + Sepsis). The doctor and her supervisor deny any responsibility and can't (or won't) answer my questions about how his condition only worsened following their treatment plan. Why would you ever place the overwhelming burden, pressure, and responsibility of preventing an amputation upon a client (customer) who has no medical training and no medical equipment? Imagine the terrible psychological stress of being tasked to save your dog's leg from being surgically cut off. Without medical training. Without medical diagnostic or monitoring equipment. Without intravenous antibiotics. Without any trained professionals to assist you. This is what the doctor at Central Park expected me to do. I've now learned that advanced treatments such as Hyperbaric Oxygen Therapy have been proven to promote wound healing and reduce the risks of amputation. But the same doctor at Central Park believed a kitchen water sprayer (10 min every 8 hours) was the best option. The entire case is now pending review by the Texas Board of Veterinary Examiners. You have been warned. Bring your pet to this location at your own risk. RIP Logan, the world has lost one of its greatest creatures.
Kate
I took my 4 month old kitten here as I, an overly concerned cat mom, was worried that an injury on his paw was becoming infected and wanted to get him seen ASAP on a Sunday. We waited in the car for only about 20-25 minutes, which was really great, especially considering it wasn’t an outright life threatening issue and I know at emergency places they go by severity (which, of course, makes sense) and waits can get long. So already, that was way better than I expected! The care was also excellent. The vet and vet techs communicated with me via phone frequently and with lots of details, which I appreciated since I couldn’t actually be in the clinic with him. They were extremely helpful, answered all of my questions, and gave me advice for next steps. I’m at a bit of a loss to understand why these great vets don’t have a higher rating, but I think that’s always the case with emergency services. When you’re stressed out over your pet having a possibly life threatening injury or illness, you can’t see your normal vet, there’s so much that’s out of your control, and even if the vets do everything they can, you still might lose your sweet pet, it’s nearly impossible to have a good overall experience. However, the quality of care these vets/animal lovers provided was excellent. I don’t think you can go into the field of emergency veterinary services without really caring about animals, and the care of these vets was evident from my communication with them. I’m glad to know they are nearby 24/7 should I ever need to (but hopefully not!) rely on their excellent care again.
Lauren Puga
Dr.Lamkin is the best. She treats my senior cat and diabetic dog with so much love, patience, and respect. I also appreciate how she treats me as their owner. She is clear on what is going on with each pet, what each medication does, and always has such a warm, comforting presence. Every vet tech and receptionist have also been an absolute pleasure to interact with. All employees here are great, and I feel that is VERY rare to come by. I recommend this location to anyone looking for a primary vet. As long as I am in Austin, this is where I will be going.
Sarah Moor
My dog broke his toenail and I was trying to take him to the vet ASAP but it was a Saturday and my usual vet couldn't see him. Austin Vet Care let me bring him in in between appointments and fixed up his toenail so quickly and added a fun bandaid to it and it healed perfectly! I am very appreciative of their helpfulness and great care of my little buddy.
The Teacher's Nook
I had a horrible experience at this place. I would not recommend this place at all! I went in on an emergency visit. Was left to sit in the waiting area for over an hour with a very sick dog. I got the impression that animals that are transferred from another vet or pets that will bring in the most amount of money are taking back first. (not based on urgency as I was told). I observed this first hand, lets not forget. After thinking a hour was a long wait, a vet tech took us to get weight and temp then placed us in a exam room. After a hour wait, I asked if they had forgot I was back there. They basically told me, oh other things came up. It might be a while before we can get to you. Another hour goes by, I ask again what is the hold up. I was told that they just had shift change and everyone is getting caught up on the events. Only one doctor on staff and it could be a little while longer. At 3 hrs and 30 min later, still no one has done anything but take weight and dog temp. I explained this is ridiculous. I have a very sick dog and we would both be more comfortable at home. Just trying to figure out something to get the dog home and on some medications. I was told, well your dog isnt in any critical conditions and if something were to come up with your dog, its in the best place to get care since you are right here and not back at your house. I was told that it could be another hour to two but that doesnt mean the doctor wont come in before that. I was then told that I was more than welcome to call around to other emergency vets to inquire what their wait times are. Then the tech left the exam room. 1 hour later, I was done. 4 hrs and 30 min and NEVER seen anyone! When I arrived at 5:30pm. There were only 2 dogs in the entire place. So as the evening went on, this place took in pets they selected to treat and pushed what I consider less money makers to the end of the line. So at 10:30 p.m. I got my very sick dog, opened the exam room door, walked all the way through this clinic to the front, through the waiting area and out the door and NO ONE EVER EVEN NOTICED WE LEFT! Will never go back. Wish I had read reviews before going. Would suggest to find another Vet and never to use them. Even after we left, if they had actually cared about my dog, you would think they would have called and followed up , asked about him.. Oh but that would have been something that doesnt put money in their register. NEVER AGAIN. Ive since read the reviews on google. Wish I had done before hand. Ive noticed a pattern and experienced first hand. I also noticed they have only responded to good star ratings on reviews. HERE IS AN IDEA TO THE BUSINESS: MAYBE YOU COULD ACTUALLY LEARN SOMETHING FROM THE CONCERNS OF YOUR NEGATIVES REVIEWS AND ACTUALLY MAKES SOME CHANGES. To potential customers: Dont go there! Just an update: after visiting another vet. My dog had a stomach,intestinal blockage from a toy. So my dog was critical, after being pushed aside for over 4yrs and ignored. The vet never even seen my dog, only a tech and was told my dog wasnt critical and we could just wait. Dont take your pet to this place! This pic was my in their exam room chairs. He does look fine to me in this pic. Further update: My dog after getting treatment at another wonderful vet. The prognosis was not good. I was informed if my dog had recieved treatment sooner would have had a different outcome. My dog had to be put down and I will leave it to the consumer to decide if they feel that Austin Vet Care had a hand in that! Miss my dog and hope no one ever has this experience! ;-(
Business Hours
Monday:08:00AM - 18:00PMTuesday:08:00AM - 18:00PMWednesday:08:00AM - 18:00PMThursday:08:00AM - 18:00PMFriday:08:00AM - 18:00PMSaturday:09:00AM - 15:00PMSunday:Closed
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible restroom
Amenities
- Gender-neutral restroom
- Restroom
Crowd
- LGBTQ+ friendly
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