Family PetCare

Reviews

Paula Smith

Love all of the staff here. They took great care of Z for her spay.

Thomas Leonetti

The tech's, doctor's and staff are amazing. Not often do you find people who have the compassion to get down on the floor with your pet, do examinations and make them feel comfortable and safe. Thanks to all who take such good care of our girl.

Kyrsten Rivas

Because I can’t give zero stars. My experience: I don’t do this because I don’t enjoy criticizing people in the vet field because I worked as a vet tech for 15 years before I became a nurse, and I know how it is. That being said I have never in my life experienced what I did at this place. My cat became sick and went down hill rapidly unexpectedly, I had just come from MY vet with my dog who in fact was accidentally cut by our groomer-accidents happened they covered the bill I didn’t complain-like I said I get the animal world things happen. That is to give you a picture of the day I was having I was heading back home to bring my cat after taking to our vet since her breathing treatments were not doing the job this time. Now I have taken excellent care of my cat been to cardiologist etc but when I got home she was in respiratory distress and I could tell she wasn’t going to make it back to our vet that is not close to our house. So I called Family Pet Care because it is down the road and I told them my cat needed to be euthanized because she was suffering and I understood they weren’t my regular vet but they were closer and I didn’t want her to suffer for the longer drive. Upon arrival she had taken a turn for the worst and it was apparent she did not have much time left they started asking questions for check in-I get it they need them. They continued to ask over and over because it was so loud from dogs barking, I was struggling with my cat because she was ACTIVELY dying. Not until she tried to jump and was yowling did they put me in a room for privacy then proceeded to continue to re-ask all the check in questions. Not once did they have any forethought to go ahead and grab the doctor to help me. My cat passed away while she was still asking me what my address was. Like I said earlier I’m not ignorant in this field and I myself have had situations like this and have rushed to get a doc and to preform a euthanasia when a pet is very obviously dying and suffering. The questions could have waited, I wasn’t going anywhere. This was two weeks ago, I had the grace not to post anything or say anything because it was done and I can’t change it. Today I received a call that the private cremation and paw print I had ordered had a “mishap” they forgot to put the order for the paw print, but would happily refund me for it. First, yeah of course you will. Second, I know you could just apologize but realize I will never have that piece of my cat back. I have had this cat for 14 years and not only did you make her last moments for me a complete nightmare but you also messed up what peace I should have had having her back. I was extremely emotional and unable to confront them myself, I had my mother go since she was with me that day. They just apologized and said there is nothing we can do just give you a refund for the paw print. I understand apologizing, but I want a refund for that entire day. You made one of the worst days in an owners life a complete nightmare, you have the capability of a full refund you just refuse to give one. I’m posting this because no one deserves to ever experience this and I wish I would have just tried to make it to my vet instead if she was going to end up dying in my arms suffering anyways. Do better Family Pet Care.

Tom Tafoya

Absolutely and awesome staff. From the very first phone call until your way out of the door they are outstanding. I would most definitely Trust these people with my pets when I did not trust others! I thank you very much and I keep up the good work!

Gustavo Castillo123

Took my dog to there vet noticed he wasn’t eating and he was throwing up and it was the first day of his sickness took him up here and they told me he was fine and only had got into something in the yard. Took him back and he got worst and me and my mom come here for year and are disappointed in there lack of help. (First picture when I took him )(2 pictures two days after I took him home

Alexandria Royal

I have visited with my dobie a few times for minor incidents- wound care and a UTI. I have consistently received friendly service and same-day appointments. Reasonably priced, but be prepared to wait 1-2 hours for the whole process- check in, private room, any labs, meeting with the vet, and checking out. Overall glad we found affordable care that is close by.

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Business Hours
Monday:07:00AM - 19:00PMTuesday:07:00AM - 19:00PMWednesday:07:00AM - 19:00PMThursday:07:00AM - 19:00PMFriday:07:00AM - 19:00PMSaturday:07:00AM - 13:00PMSunday:Closed

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Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Restroom

Planning

• Appointments recommended

Categories

Services