Thrive Pet Healthcare Terrell Plaza
4.5 from 470 reviews
Address 1211 Austin Hwy Suite 108 Ste 108, San Antonio, TX 78209
Phone Number +12107429508
Description Thrive Pet Healthcare is one of the first veterinary service network offering a comprehensive continuum of care for a pet’s primary, specialty, and acute needs. Through a nationwide network of over 400 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health.
Website https://www.thrivepetcare.com/locations/texas/san-antonio/terrell-plaza/
Syn K
Incredible staff and vet. They were really accommodating to my anxious dog. Staff is very transparent about prices prior to any evaluation or exams. Every experience with Thrive has been consistently great. <3
Crestino Balanon
Worst experience I have had in a long time at the vets. This clinic has been my go to due to the previous staff having compassion, empathy, safety, and collaboration with caregivers. This most recent experience was waiting way too long for service, vets seem to not be utilizing previous notes or recommendations for care, was told that I could get my pets vaccinations done which was completely forgotten about from staff and was told we couldn't get it due to our dogs getting antsy from waiting too long and their rooms being at capacity, seems safety is an issue as well due to my dog getting a nail trim and came back with multiple bleeds and said that our dog would not stop kicking-which is where i would have gladly accepted to be told to return another day or try the method with caregiver in a room which was recommended in our notes but they continued with clipping her nails to where you could hear her cry in pain and whining all the way to the waiting area, safety did not seem to be a priority and rather than adapting to the situation or using best clinical judgement- blame was put on the dogs and excuses were given. Excuses such as being understaffed which is a valid reason for frustration from these vet techs but this also in turn impacts the care and attention we receive. I will continue to go to thrive but a different location due to having some beautiful experiences with our dogs being cared for, being safe, and feeling relaxed but the air in this clinic is filled with frustration, exhaustion, and lack of patience from a vet tech.
Kathryn Hargis
I took my last dog to Thrive pet healthcare and loved it so now with my new dog, I’m going to continue going there. They offer all the same services as a veterinary place but for cheaper. I’ve had nothing but good service over the phone, in person, and with the veterinarians. I love that they show you how much it’s going to cost before they do it so you can pick and choose if you don’t have the funds right then. The veterinarians there are skilled and also will work with you If you don’t want to do a certain treatment they will find alternatives. My dog is very afraid of thunder and they recommended these calming gummy‘s and when that didn’t work, we took a next step up to some medication and when that not didn’t work, We went the next step up instead of just jumping straight to the hard stuff. The only thing is, I wish there was one closer to my house.
Cindy Hicks
Thrive on CeeGee Street: Thank you so much for caring for our lil Jackie girl. They are all so caring. Our nurse was so sweet. The Dr was a god sent. Very impressed. Will recommend this place over & over.
Nathasha Lencaro Soyza
Took our 2 years old Great Pyrenees to Thrive at Terrell Plaza Urgent care for the first time today. My Leo hates Doctor visits but surprisingly he was very calm at this office and while the doctor examined him. The tech, Ms Ashley and Dr. Smith was so nice and professional. They explained everything to us very clearly. Not forgetting the receptionist Ms. London who welcomed us warmly to the clinic and set us up with the doctor. Place is very clean and the staff is just wonderful. Glad we found this place.
erika tello
I not recommend this place. They forgot about us and left us waiting in the room for more than an hour. At the end, they just told me they couldn’t help me because They were late for the other appointment. They only cut my baby’s nails and he was bleeding so bad. They didn’t care or showed concern about us. I asked for a manager phone number and they didn’t provide it. The name of the doctor Selena Dias.
Business Hours
Monday:08:00AM - 18:00PMTuesday:08:00AM - 18:00PMWednesday:08:00AM - 18:00PMThursday:08:00AM - 18:00PMFriday:08:00AM - 18:00PMSaturday:08:00AM - 18:00PMSunday:Closed
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
Crowd
- LGBTQ+ friendly
Planning
- Appointments recommended
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