VERG

Name: VERG
Address: 196 4th Ave, Brooklyn, NY 11217, Brooklyn, 11217, US
Telephone: +17185229400
Rating: 3.2

3.2 from 666 reviews

My cat needed emergency care twice in 2022 and both times VERG did an amazing job

Last week was very extremely hard for me to make the difficult decision to have my sweet boy to get euthanized due to

Today was extremely hard for me and my partner as we were faced with the unexpected loss of our beloved Baby Ham

At first I was comforted because everyone seemed so nice and attentive, which is comforting knowing sometimes animals get

Address 196 4th Ave, Brooklyn, NY 11217

Phone Number +17185229400

Description Veterinary Emergency and Referral Group (VERG) provides high-quality, personalized specialty and 24-hour emergency veterinary care to the Tri State Area. Our team of board-certified specialists and experienced emergency veterinarians span services including dermatology, neurology, critical care, oncology, surgery, anesthesia, and internal medicine.

Website https://verg-brooklyn.com/

Reviews

Katie Wendt

My cat needed emergency care twice in 2022 and both times VERG did an amazing job. They were so communicative and called me a couple of times to let me know what options for care were, and make sure I was OK with/gave consent for any procedures my cat needed. They also provided documentation quickly when I needed it for my pet insurance claims, and answered questions that I had over email about the state of his stitches, etc. Overall we were just really happy with everything in a really difficult situation where our cat could have died. More than a year later and he’s doing fantastic. We can’t say thanks enough to the VERG staff for taking such good care of our little dude in his time of need 💛

Tom Tang

Last week was very extremely hard for me to make the difficult decision to have my sweet boy to get euthanized due to melanoma cancer. Never an easy moment to say goodbye to him. Popo, you are always in our hearts and with love always from mommy and daddy!! Also, super thankful to everyone at VERG for showing Popo the love and support he needed before leaving us. Thank you!!

Erin Byrd

Today was extremely hard for me and my partner as we were faced with the unexpected loss of our beloved Baby Ham. We are eternally grateful for the kind employees at Verge for being so caring and considerate with the delicate matter and for guiding us through the painful process of our sweet girls passing. They were so accommodating getting us in as soon as we arrived after rushing from our primary vet clinic up until we left with tear soaked cheeks. We especially would like to thank both Dr. Arrieta who tended to all of Ham’s needs as well as ours and also Domenique the CSR who offered the caring compassion we so desperately needed during this time. This was both my partner and I’s firsthand experience with having to put a pet down and these two women along with the rest of the staff at Verge made sure the experience was smooth and as painless as they could for both Ham and us. Thank you again for your kind words and comforting care for our sweet angel, it is gratefully appreciated. Rest In Paradise Baby Ham Ham 🕊️💕

Allison Shoemaker

At first I was comforted because everyone seemed so nice and attentive, which is comforting knowing sometimes animals get sicker being in the ER. Pretty deceptive. My dog came in for a cough. I was told it was resolved 3 hours ago and the doctor had to look at the x-rays. 9 hours later I am still here..no update if my dog has been feed, her status, or where’s the eff Dr. Natalie Swieton actually is?! Or why her staff can not locate her?! The receptionist, Justin, actually had to leave the desk to find her after I nagged for hours. Meanwhile, there was a sick, elderly dog seizing on the floor in the waiting room. Terrible. But, many thanks to Justin, in this whole animal hospital he was the only one with a sense of urgency or care. I would say so far cost wise this is 100 dollars an hour. I should have just waited to go to her regular vet for the cost and the time, albeit she was critical when she came in. 10 hours is excessive especially when the issue is resolved. Only time will tell when I’ll leave. Stay tuned. *update* I left an hour after I wrote this. My dog seemed to be very touchy, and honestly, I think they planned to extort me/bill me to keep her overnight for a cough. If I hadn’t been so rude, that would’ve happened if you come here, be sure to advocate for yourself. Their staff seems to wander around aimlessly to the break room, and there seems to be no sense of urgency IN AN EMERGENCY HOSPITAL?!? I’m not saying people aren’t entitled to eat, but it seems they have a superfluous amount of staff and no tasks to manage, and nothing seems to get done - so the break room was the place I saw majority of the staff hanging out (like 10 people at once), when I just want my dog released and feed or some status. There’s a lack of priorities here. To hold a dog with a cough overnight who can be released when you have a there is a dog convulsing in your waiting room. I’m not an expert but if you’re an emergency hospital and you need the beds, you probably need it for dogs who actually have serious issues and can prioritize the release of “cured” dogs or help make your doctor find time to do something mundane like look at X-rays to release dogs for that space. The fact that IS NOT prioritized is problematic. Also, I got a $300 additional bill not including the lack of reimbursement for my time acting as a project manager for vet and clinic who can prioritize patients or their time. Also, unclear what it was for. I’ve heard terrible things about Blue Pearl so I went here. While, your dog won’t die here, your brain activity might. This was a mind numbing, and needs to utilize their staff in more productive ways.

Kelly McGuire

I am so grateful for VERG. I had (unfortunately) brought my dog Raisin to the hospital on more than one occasion. Each time, the staff was kind and understanding. My most recent trip there resulted in having to put my dog down. The doctor was so kind and patient. I recommend this location to anyone and everyone I know. This is a specialty, emergency hospital. It is not always going to be butterflies and rainbows and a little patience for the staff that works tirelessly to work in the interest of your pet goes a long way. To the poor doctor that performed the euthanasia, at 7 AM, on a Sunday, I thank you. Especially since your day had only just started and it was your third euthanasia. I mourn my dog, but I was lucky he was in such good hands. My only thought is for the euthanasia room to be a little less sterile-feeling. Maybe throw a couch in there ;)

Jesse Lehrer

VERG has saved my dog’s life multiple times and treated her for a variety of illnesses. I’ve always had a positive experience there. Staff is always great and my dog has always gotten excellent care. Just please get pet insurance at least by middle age for your pet. Having insurance has saved me around $20,000 and has saved my dog.

Business Hours
Monday:Open 24 HoursTuesday:Open 24 HoursWednesday:Open 24 HoursThursday:Open 24 HoursFriday:Open 24 HoursSaturday:Open 24 HoursSunday:Open 24 Hours

Popular Times

Accessibility

Wheelchair accessible entrance
Wheelchair accessible restroom
Wheelchair accessible seating

Amenities

Gender-neutral restroom
Restroom

Planning

Appointments recommended

Categories

Animal hospital Emergency veterinarian service Veterinarian

Services

Serves The Bronx and nearby areas

VERG

Katie Wendt

Tom Tang

Erin Byrd

Allison Shoemaker

Kelly McGuire

Jesse Lehrer

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