PetSmart
4.2 from 558 reviews
Address 12812 Shops Pkwy Ste 400, Austin, TX 78738
Phone Number +15122635790
Description PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart offers a varied selection to cover the needs of your dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Now you can shop online and pick up at your local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp and adoption.
Website https://www.petsmart.com/stores/us/tx/austin-store1245.html
Yvonne J
Always a wonderful place to take your wonderful free friends! Rex received his shampoo, grooming and shots all in one place. He’s a happy camper.
Louise
Disappointed that no one offered to help me out to my car with a 40lb box of kitty litter. As a senior citizen,it is hard for me to lift this much weight. It is necessary to buy this size,but assistance would be nice,or at least an offer !
Alicia Hanson
Weevil and parasite infestation at this location. I've been shopping here for quite some time and make it a point to go check out this exact shelf everytime I go in to this store just to see if it's been cleaned yet. It's been 4 months now that it has looked like this and that's just when I noticed. So it very well could have been like this for much longer. The bags all have holes in them and you can see the live bugs crawling in and out of the bags. I do understand that retail in general requires a lot of cleaning and upkeep, but this is unacceptable. It's been like this for an extended period of time and new bags get thrown on the shelf right on top of this disgusting infestation. I refuse to buy any kind of food or treats from this location. It's not worth endangering the health of my animals. I'm flabbergasted that there is not any kind of cleaning methods and/or parasite control in place for such a big box retail store. I highly recommend you inspect your purchases from this location to ensure your not buying infested dog and cat food. Seriously PetSmart do better, our animals deserve at bare minimum clean food.
Edward Nafziger
Had an unsatisfactory experience with a groomer last week. Usually my dog was groomed very nicely at this location, but this time not so much. It looked like they put a blanket over the dog to do the trim. Legs shaved. Body, back, sides, tail and ears not touched. Was so unexpected I couldn’t even say anything to the groomer at that time. I realize I should have said something at the time but was just flabbergasted that they had done such a poor job I just wanted to get out of there. Did not want them to “try again”. Please be aware all groomers are not created equal. Could not get a good photo of the after.
Entropy No
Took my dog for grooming, they left her face choppy and parts of her very uneven. I didn’t want to be confrontational and I had paid before even seeing her, but please don’t take your pet here. The workers/staff/groomers are all very nice but that doesn’t make up for the fact that I’m $50 short and my dog looks like she was cut by a toddler.
Logan Erickson
We usually get our pup groomed here and have had an okay experience. This week his groomer was Annabel and she did an exceptional job! My dog has grooming anxiety and Annabel immediately recognized that and took care of him ASAP. We were so impressed with how even his cut was. In the past his head was always left longer but Annabel nailed the cut!! So so so happy.
Business Hours
Monday:09:00AM - 21:00PMTuesday:09:00AM - 21:00PMWednesday:09:00AM - 21:00PMThursday:09:00AM - 21:00PMFriday:09:00AM - 21:00PMSaturday:09:00AM - 21:00PMSunday:10:00AM - 19:00PM
Popular Times
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards > American Express
- Credit cards > Diners Club
- Credit cards > Discover
- Credit cards > JCB
- Credit cards > MasterCard
- Credit cards > VISA
Categories
Latest Businesess
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