Waters Edge Animal Hospital & Urgent Care

Reviews

A Google User

Brought in Brody a week ago Tues, he was not doing well. Called in the morning for a 4:30pm appt. Though it took some time and pulling out the credit card three times, Brody is back and appears healthy. The vet & staff were informative concerning diagnosis, treatment & cost(not cheap). If you love your pets and have space on your credit card, go to Waters Edge. Thank you

A Google User

Updated 1/6/24 Dr. Pop was very helpful. I brought my dog in because she was lethargic, vomiting, leaking fluid from her rear and lost a lot of weight. It turned out she has a deadly infection. The nurse/assistant fell in love with her and treated her like a queen. 12 hours after the first round of antibiotics and my dog is acting normal and most important she is eating for the first time after 3 days. The bill was hefty for a modest working class person but it’s worth it to see my dog in less pain. Update to the above, Two weeks later doctor pop was on point for me to find a small town vet, we don’t have to many in my area I found one and he was awesome.

A Google User

I was so pleased with the service I received for my golden retriever. They were able to get me in last minute for a somewhat emergency type situation. From the minute we walked in, we were greeted with care, compassion and knowledge. My pup had to undergo a minor surgery, and afterwards the doctors were so helpful. Definitely grateful for their last minute help!

A Google User

We had a positive experience here. The vet techs and veterinarian are kind and knowledgeable. We brought our kitten here for her first vet appointment, and we were able to get a wellness check up and first shots for her at a reasonable price. They were gentle with our kitten, and the appointment process went very smoothly.

A Google User

We needed a vet ASAP and they were able to accommodate us. They gave us a thorough detailed treatment plan as well as upfront pricing so we can make a decision on what we needed to do. They also did a good follow-up to make sure that our pet was well on the path to recovery. We were treated nicely. The vet clinic itself also is nicely kept up.

A Google User

My dog got bit by another dog and had a laceration on his neck behind his ear. This happened 12 hours prior to taking him to the vet. It wasn't bleeding but there was a puncture wound that went deep and a substantial tear that I needed antibiotics for and possibly needed stitches. First they charged me $245 for an office visit that I had to pay before even being seen, this wasn't an emergency visit this was a visit during their regular operating hours from 8:00 to 12:00 on Saturday. Gave them my credit card which they ran and charge 10 extra dollars for the credit card fee. Which wasn't mentioned before they charged it but while charging my credit card. When I questioned them about it they said I had the option to pay cash. Which I replied, not a lot of people carry around that kind of cash and how was I supposed to know how much this was going to cost. After they got their money, the vet came in looked at my dog couldn't find the laceration because from his hair it had closed back up. I had a picture of it from the night before and showed it to her. She listened to his lungs and abdomen said they sounded good. Left the room and said they were going to come up with a game plan. Few minutes later the tech comes back in, they want to do x-rays of his neck, do lab work, sedate him, so they can shave the area and look at it. When questioning why they had to sedate him to shave the area to look at it, the tech replied because it's painful to the dog and they didn't want the dog biting them. I replied if it's painful shaving hair then you're doing it wrong. My dog is totally calm, not growling or jerking away when they touch him, totally chill. They brought in an itemized bill for me to sign or decline for these procedures which was over $1,900. I said no he didn't need x-rays And if they couldn't shave him without sedating him to look at the wound then I didn't want that done either just to give me some antibiotics. Now keep in mind the $1,900 did not include if they had to sew up the laceration, It was just to shave him and look at it. So they left and then came back again with another estimate that was $700 and I said no just give me some antibiotics. They said they couldn't give him antibiotics without running lab tests! I asked why, they said to check the kidney and liver function. My dog has been on antibiotics before and did not have to have lab test done ever! He needed antibiotics so I had to get the lab test done, It was Saturday no vets are open Sunday And I had already paid their $250 office fee so I said okay. They come back in with another estimate for just the lab test and antibiotics $485. Now keep in mind, the vet has not even seen his wound didn't really even make an effort to look at it. She could have got some antiseptic and cleaned it out and pulled the hair back and tried to look at it, then given me a recommendation of whether he needed stitches or not for $253 nope! Anyway I said go ahead, because I knew he needed antibiotics. Takes my credit card again, to pay for it, before they do anything and again I get charged an extra $10 for running my credit card. They could have just held the number and paid for everything at the end. I get home and I'm looking over the itemized bill. They charged me $131.02 for 28 antibiotic pills. Clindamycin 150 mg. which is $4.60 a pill. Chewy and other sites sell exact same pills and strength 30 tablets for $5.70 which is .19 cents a pill. They included some probiotics chews in case the antibiotics gave him diarrhea that I didn't even know I was getting and charged me $62.24. when I told the tech I didn't need them because I had probiotic at home, she said I had already been charged for them. When I clearly stated that all I wanted was antibiotics for him and subsequently had to pay for lab tests to get those. $253.37 office visit, 499.91 for lab test and antibiotics and probiotics. All without the vet every seeing his wound DO NOT GO HERE. THEY DON'T CARE ABOUT YOUR PET THEY CARE ABOUT MONEY!

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Business Hours
Monday:08:00AM - 17:00PMTuesday:08:00AM - 17:00PMWednesday:08:00AM - 17:00PMThursday:08:00AM - 17:00PMFriday:08:00AM - 17:00PMSaturday:08:00AM - 12:00PMSunday:Closed

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Restroom

Planning

• Appointments recommended

Categories

Services