VCA Cat Hospital of Philadelphia

Reviews

Ellen Dreibelbis

I have been very satisfied with the care program through VCA Philadelphia. Dr Titlebaum and her team are extremely friendly and caring. They are always willing to answer questions and offer advice with whatever the kitties are going through. Highly recommend!!

Mae

Dr. Titlebaum and her vet tech were gentle and caring with my cat but the struggle of getting the antibiotic that VCA prescribed but didn't stock approved for delivery by the manager Kelly of VCA was so difficult and left my cat with no antibiotic for more than a week that l don't think I will bring my cat there again. The priority should be the pet's needs.

Debb B

First of all, the prices are an absolute rip off. The vet exam is $145. And the vet told me i only would get 20 minutes...TWENTY MINUTES after im paying $145 you should be taking all the time my pet needs! Second, they gave me a plan to FIGURE OUT what is wrong with my pet with a quote of nearly 2 thousand dollars...not even a treatment plan literally just to see. $825 for an x-ray They're x-raying fruit on tik tok i know it doesn't cost nearly a thousand dollars. Then while my pet is struggling to breathe while I'm paying for the anti nausea medication pills they prescribed for my pet that can't hold down any food ( so how is he supposed to hold down a pill for it to work ) the woman at the front desk says he sounds "cute". girl, my cat is dying! There's nothing cute about that. After spending $317 for absolutely NOTHING, I will never come back and I will never recommend this place. They are absolutely taking advantage of their clients.

Shannon McQueen

Had a good follow up and discussion about VCA with my partner and the vet seen. I want to highlight some of the good elements here, and a warning to check your SPAM folder if you are waiting for results. Some pros are the scheduling system, vets, and ability to get same day appointments. The prices here are significantly higher than elsewhere. And didn’t see results from tests in a timely way and better communication structure would have helped. It does still feel a bit like a factory to care for cats rather than really listening and helping. But, this is less a result of individuals who work there (they seem to care about the animals) and more a result of the automatic structure of VCA. We found a vet we like much better, who took the time to walk us through all options, really meet our cat, stayed in the room the whole time, and followed up when they said they would. It can feels like VCA wants to over sell you on hella expensive items, procedures, and general wellness care with the automatic advertising strategy. That said, there are people there who do care about animals and show it.

Ellie Forman

Before I begin, I do want to state that the vet techs and doctor were very kind, and I don't blame them for my negative experience. But warning on financial communications!!!! There were other reviews stating issues around transparency with payments and I should have heeded the warnings. I called to inquire about boarding my cat and was told $38/night, but I would have to bring him in for a mandatory exam first, which is an understandable policy. I spent $270 on the exam plus fecal sample, despite him having just had an exam with a different vet 2 months ago, but felt it was worth it to be able to board him. After the exam, I received an email with the estimated rate for his boarding stay and the price showed $76.70/night...which is almost $40 higher/night than I was quoted. I immediately called and voiced my frustrations and was offered a refund on the fecal sample...but was told I must have misheard...I wish I had recorded or documented the original phone call because while it's possible a miscommunication happened, I did confirm the number with the original person I spoke to and confirmed that I would be able to book boarding at that price after receiving the exam. Anything over $50 for boarding a cat is ridiculous, so I won't be doing that and will instead find a different solution. I did get back $140 for the labs, but am still out $130 on an unnecessary exam I paid for. As a graduate student with limited funds, that's frustrating, disheartening, and impacts my wellbeing...and I wish their communication had been better upfront. I'm not totally opposed to using their vet services in the future, as the doctor/vet techs were kind and good with my cat, but if you utilize their services, ask for written documentation of all prices beforehand and make informed decisions. I will just be more careful moving forward if I ever do return to them, but have enjoyed the transparency and communication I've gotten better from other vets in the Philly area (ex: Heart and Paw)

R羊炭

The worst experience I’ve ever had in a vet clinic. I brought my cat for annual vaccination in the early June. After the physical exam, I understand my cat has some health conditions, but what they suggested was a $1,500 treatment plan. I totally understand they want to bring all they can offer to my baby. This time on 6/25 is supposed to be a booster shot appointment. It turns out I payed $165.7 for a single booster shot?! I argued at the concierge for at least 15min and told them I wasn’t got informed on any of the payment plans today. What they told me was: “Every time you came here you’re paying for the vet’s experience so the fee is mandatory EVERY SINGLE TIME. If you are looking for a cheeper option, you should look for a vaccination clinic.” I can definitely pay for the physical exam fee but I wasn’t get a chance to know there’s a re-check exam fee. Isn’t this your problem?

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Business Hours
Monday:07:30AM - 19:00PMTuesday:07:30AM - 19:00PMWednesday:07:30AM - 19:00PMThursday:07:30AM - 19:00PMFriday:07:30AM - 17:00PMSaturday:08:00AM - 16:00PMSunday:Closed

Popular Times

Accessibility

• Wheelchair accessible restroom
• No wheelchair accessible entrance

Amenities

• Restroom

Planning

• Appointments recommended

Categories

Services