Heritage Veterinary Hospital

Reviews

A Google User

Love Heritage and highly recommend. Love that they went back to scheduling appointments so the wait isn't half as bad as when they were walk in only through and after covid. You can call and schedule your pets visit for the following day. Refills on medications are easy and they will have them ready for you. The vets and vet techs are compassionate and patient with questions you have and will explain thoroughly if you need better understanding. The front desk staff are always busy but have never been impatient or snippy when we have been there.

A Google User

Absolutely adore the staff! They are efficient and professional. The love they have for their animal patients shows. It's worth the wait. Know they can get busy sometimes. My dogs and cats would highly recommend this facility 🐾

A Google User

I recommend Heritage Veterinary! They are always pleasant, helpful and accommodating for our pets. Been taking our dogs and cats to them for years. Well/sick visits, boarding, grooming and much more.❤️

A Google User

I was away at college when my dog got an aggressive cancer, and my parents decided that it was best to put him down while I was home over a holiday break. I wanted to go along to be there with him, and I’m very glad I did, but I am still haunted by the treatment he received here. He was scared and confused, but not at all aggressive (he was a very old cocker spaniel, so not exactly a ferocious beast) and instead of giving us time to calm him and letting the process be peaceful, several people jumped in suddenly to hold down his arms and head while they gave him a shot. It was absolutely traumatizing. All I was able to do was distract him with a treat I happened to have, and maybe that at least gave him some sort of relief from his confusion and terror. I still have nightmares about that experience, and I think I always will. What a horrible way to die, and how awful that I had to experience that when I was already reeling from his sudden health decline. I also wasn’t consulted at all about what I wanted done with his remains. I assume they were disposed of in a group cremation, but I never found out. I was too in shock when we left to ask. We were just ushered quickly out of the office (and charged for that abominable treatment) and I’ve been too afraid to ask since. The people who administered that shot to my dog have no business at all being around animals because they clearly have no idea how to treat them. That could have gone so differently so easily and now instead I will carry that awful memory with me forever.

A Google User

I had been going to this vet for 17 years, but I will never be back again. Things completely changed over the last year. Firstly, I took my kitten here to get spayed last December. The incision site was stapled shut, and then when my cat had a horrible infection a few days later, they just gave her an antibiotic injection and sent us home. The next day, she had to be rushed to the emergency vet because the entire surgery site split open. All of the skin inside was necrotic. No one at Heritage noticed this not even 24 hours prior. She had to have emergency surgery and almost died. I had to take her to the emergency vet daily for bandage changes for over a week because the infection was so severe and the damage to her skin was so bad that they had to leave the wound open. Overall, I had to pay $2,500+ out of pocket to pay for Heritage’s mistake, not to mention all of the pain my poor kitty had to go through. I decided then and there that I would never bring my cat back to Heritage. Fast-forward to yesterday, when the humane society refused to allow me to adopt an additional cat because my two cats’ vaccination records apparently aren’t up-to-date. Heritage had never once told me that I needed to bring the cats in for updated vaccines, or else I would have. When I called the office to ask, the receptionist accused me of lying and said they had been reminding me monthly by mail and via email — a bold-faced lie because the address they have on file for me has been the same for 17 years. The receptionist was incredibly rude, and when I said they needed to correct the situation, they hung up on me. I have since removed my cats from their care and will never be back. I will say, though, when I called back later to have my cats’ vet records mailed to me, the person who answered the phone was kind and apologized for the situation. They’re the only positive thing about this place. TL/DR: Heritage will not give your animals the proper care they need and will not show you any respect when you question them about it.

A Google User

I let myself cool off for a while but here's what I have to say. I've been bringing my dogs here since the 90s. Jackson just had a successful surgery done by Dr Chad. Since then however it seems incredibly difficult to get in. They don't take walk-ins anymore and have a new online booking and it's a JOKE. The staff is great and I've enjoyed bringing my dogs but I just can't anymore. I hope you understand that you were doing better and took a wrong turn. Make a better pet portal or go back to what you were. It shouldn't be this frustrating trying to get your sick dog into a place he's been coming to for all 13 years of his life. I respect you to much to leave 1 so you get 3 stars but please get back to all 5

Write review

Name*

Email Address*

Rating* 1 ⭐ 2 ⭐⭐ 3 ⭐⭐⭐ 4 ⭐⭐⭐⭐ 5 ⭐⭐⭐⭐⭐

Review

Send
 

Business Hours
Monday:09:00AM - 12:00PMTuesday:09:00AM - 12:00PMWednesday:09:00AM - 12:00PMThursday:09:00AM - 12:00PMFriday:09:00AM - 12:00PMSaturday:ClosedSunday:Closed

Popular Times

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Restroom

Categories

Services