Banfield Pet Hospital
3.9 from 134 reviews
Address 5135U Sunset Blvd, Lexington, SC 29072
Phone Number +18033560405
Description Banfield Pet Hospital® - Lexington provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Website http://www.banfield.com/veterinarians/sc/lexington/lxn
A Google User
Very nice staff. However, they never answer the phone. The vets are constantly rotating in and out. Almost every time you go in your pet has a new vet. DON'T sign up for the plan. There is no way to cancel without paying the remainder of the plan. Our sweet boy passed away a week ago, his plan renewed in April of 2024, used 1 visit in May and I will be paying for his plan after he has crossed the rainbow bridge until APRIL 2025! DONE!
A Google User
Making an appointment is easy however this is not the ideal place to take a cat. I made an early appointment and my cat sat in a cage which got him worked up and he was not seen for several hours later. I paid services that were not completed because the cat sat in a cage and got worked up. Also dog owners were permitted to go back in the exam room but not cat owners. This had happened with three other appointments. I had to switch to a vet that could keep the scheduled appointment. The vet techs were very nice and so was the vet. The problem is with the organizations policies. This was post pandemic so there was no excuse
A Google User
They have been awesome so far with our new puppy. And I love the payment plan available for well visits and such
A Google User
I have been taking my baby here for 12 yrs. I have the Banfield wellness plan. I would give them a 4 star. However I did have an additional fur baby and was strong armed by the Wellness plan to the tune of 450 for 1 yr despite having removed him. I verified this policy and told them I was in a financial hard spot due to having a car that was a lemon at the time. They were unmoved. I even tried speaking to a manager 2 to 3xs. No deduction or adjustment was given. I was told it was 'corporate policy'. So, I wasn't pleased with this so called 'corporate policy'. To my understanding there was a recent acquisition, and the customer service has declined after CO vid. Like many things, it is mediocre. I prefer to go to Petco for anal gland expression. But, the grooming was above average at the beginning of the year with a coupon.
A Google User
Multiple problems with my visit. I took my newly rescued kitten to the vet and for a general check up and an eye screen. They claim that first exam is free. Now makes sense why, because there is no exam! Paid $150 for an eye screen. They missed my cat having missing patches of hair and ringworm which my whole family ended up getting as well as worms. She is now in quarantine and doing better. Save your money and pass on this place.
A Google User
I have been taking my schnauzers to the Lexington location since it opened. I couldn't be happier with the level of genuine love, care and compassion they show to their animals. I have always received great customer service before during and after their appointments with follow up calls. Great place!
Business Hours
Monday:08:00AM - 18:00PMTuesday:08:00AM - 18:00PMWednesday:08:00AM - 18:00PMThursday:08:00AM - 18:00PMFriday:08:00AM - 18:00PMSaturday:08:00AM - 17:00PMSunday:Closed
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
Crowd
- LGBTQ+ friendly
Planning
- Appointment required
- Appointments recommended
Categories
Services
Latest Businesess
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