The Dog Stop - Metairie, Louisiana
4.7 from 392 reviews
Address 3201 Transcontinental Dr, Metairie, LA 70006
Phone Number +15044577297
Description Our Metairie, LA dog day care center features pet boarding services, luxury pet grooming, dog training, a specialty pet supply store, and much more! Our 10,000+ square foot indoor and outdoor facility caters to every dog’s wish. Whether it is one on one enrichment activities, playing with friends, or settling in for a snack, your dog is guaranteed to come home satisfied. We have DogCams in all of our daycare spaces so that you can watch your pup right on your smartphone!
Website https://thedogstop.com/locations/louisiana/metairie/%23
Nathan Gu
They shaved my dog without my permission!!! This is our second visit. "The groomer discussed with you" they say, no apologies, no empathy, nothing. I literally said that's not my dog when she was brought out after I paid. My daughter cried when she saw her. At no point was I told that she will be SAHVED to the skin. Not even a warming of any kind that "she might look different", "it will be more than a trim" just look at the before and after photo. "Her undercoat is matted, I will do what I can" that was the "discussion" with the groomer. If that discussion resulted in this, you really need to work on your communications. That aside, who would think that a groom for a FLUFFY dog would be to shave them down to the skin?? Does the groomer here not have the basic understanding that you should not shave a dog's undercoat??! Oh by the way, after the first visit - they said they brushed her out really well and we kept up with the brushing afterwards. So do they just say all long hair dogs are matted? Looking at the reviews of various other shaved dogs, I realized that this might not be a separate incident. So everyone please beware. Oh, they also moved the appointment and promised coupons for the inconveniences, which we did not receive any. Not that it matters, never coming back.
Mals Welch
I popped by The Dog Stop about two weeks ago searching for a supplement for my little dog's bones and joints after her doctor recommended it after having three knee surgeries. I asked the manager, Laura, for her assistance, and she was quick and eager to assist me and my little dog's needs. After a few weeks of taking the supplement once a day and a few rounds of physical therapy, my dog is beginning to move around like her old (and younger) self! Laura's knowledge was impressive, and it turns out she also spent several years in emergency animal medicine too prior to the job! I definitely feel safe leaving my little girl in the hands of her and all of the employees at The Dog Stop after knowing this too! Everyone is extremely pleasant, and truly loves caring for the customers and respects the needs and care of every dog that walks through their door. 17/10 for me!
Lauren Godshall
I have used day care one time and boarding one time. Both experiences were great. The place was extremely clean and there were a lot of staff on hand to handle all the dogs. This was my dog's first experience with boarding and we were all pretty nervous - I loved being able to check in with the cameras while we were traveling and I could tell his tail was wagging all day. (A big deal for him - my dog is often shy or skittish, so a visibly wagging tail was a huge relief to see.) There is always at least one person with the dogs at all times.
Kendra Martin McDonald
We have been using this place for boarding for about two years now and have had overall good experiences. It’s on the expensive side for the luxury suite for two dogs, but worth it because there’s 24 hr camera footage for your viewing pleasure. I am a very meticulous dog mom to a chi and a golden doodle; so I’m very picky on who keeps my babies. This place meets the mark. Although we have had hiccups over minor issues here and there, they go above and beyond to resolve all issues. I only have to speak on something once and it is taken care of almost immediately. They make sure to give my babies medicine on time and follow every single one of my 5000 directions. They keep me informed and even answer and return calls for me after hours. The kennel workers are amazing as well and knew my babies name by heart as soon as we walked in. I didn’t even know who they were but it felt good that they knew my babies. They allowed me to go to the kennels to see where they would be and that was everything! I just feel like they truly care about my babies when they’re there because they take great care of them and are very patient with them. I also would like to personally mention Laura- the GM. I have worked very closely with her over the last year with boarding my dogs and she is a true gem. She is patient, sweet, kind, and caring. She even gave me her personal cell number just to have for any questions or concerns. Laura is the reason I returned to this location for boarding this year. Last year, She went out of her way to take accountability, resolve my issue, and make things right. I have since then boarded my dogs and all was well! I will continue using them for all of my boarding needs because it truly feels like my babies home away from home!
S Watson
We have used The Dog Stop in Metairie several times over the past few months for multiple day/night boarding. The last two times, we experienced different issues with staff and communication. We won’t be using this facility moving forward. I don’t expect our dogs to go 14.5 hours on a weekend holding their bodily fluids because staff is not scheduled to be on site to rotate the dogs to go potty. I spoke to Ms. Krake, the owner and she admitted this to me. In my opinion, that is inhumane!!! After hearing this from the owner, my animals will NOT be going back to her facility. I hope more dog parents know this about this place!!! And to think there is second facility opened by the same owners is absurd.
Victoria Beaudoin
The Dog Stop Metairie is amazing! I bring my dogs here for grooming, and this is the only place I’ll ever trust to keep my dogs when I go out of town. The staff is amazing and they treat your pets like members of their own family. I can’t recommend them enough!
Business Hours
Monday:06:30AM - 19:30PMTuesday:06:30AM - 19:30PMWednesday:06:30AM - 19:30PMThursday:06:30AM - 19:30PMFriday:06:30AM - 19:30PMSaturday:10:00AM - 16:00PMSunday:10:00AM - 16:00PM
Popular Times
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Categories
Services
Serves Metairie
Latest Businesess
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