Address 2430 Commerce Rd, Jacksonville, NC 28546
Phone Number +19103464212
Website http://jacksonvillevetcare.com/
My one year old dog has “Happy Tail Syndrome”. Essentially he wags his tail so hard it bangs in to things until he bleeds. And by bleeds, I mean slippers the walls, doors, floor - everything. I called for an appointment - explained that my breeder and trainer both felt the only solution may be a procedure to amputate it - so I asked if they did these procedures. They said yes, but they’d have to see him first. After a couple hours at their facility, I was charged $234 for: A consult, Rabies shot, fecalyzer, three meds and some shampoo. And was told no on the procedure because his issue was a skin irritation. I explained that he has banged his tail 5-6 times over the past few months (the 6th or 7th time happened in the office - he splattered blood on the walls where he met the Vet as well as in the waiting room.) So I paid and left. I immediately went to another Vet in town that had walk ins and as soon as I walked in they knew he had “Happy Tail Syndrome”. End result - he has an appointment for the procedure in a week and a half - (they offered to do it tomorrow!!) I went back to College View to ask for a refund for the things we were going to be needing and I was told they didn’t offer refunds. And the statement was made that they didn’t remove body parts from pets unnecessarily. Understood. But you certainly charge a lot of money for unnecessarily things!
Nothing but great experiences there! My two dogs have been seen here several times over the last month as we're preparing to move overseas. The staff is so friendly and i feel they have really went above and beyond to make sure everything is documented correctly and sent to the correct people to ensure a smooth transition out of the country.
so kind and helpful, my dog is high energy and pulls on the leash, they are very accommodating and understanding!!
Even if you have an appointment be prepared to wait. On average, I wait around 45 minutes to an hour after my scheduled appointment time to be seen. They could at least let people know that it’s taking longer and why, instead of leaving them in waiting rooms well past their appointment time. I’ve experienced better waits at people doctors. In addition to long waits without apology, be prepared to pay $45 every time the vet looks at your dog for 20 seconds. Even for routine shots, there’s a $45 charge. Today was the last straw, I've since moved on from this overpriced vet. There are far cheaper solutions in the surrounding area.
They were very good to my dog and made sure he was taken care of. The vet tech was great and went over all the different options for care. The vet though was kind of rude, when I would ask a question she would interrupt me to answer the question but she would answer a question I didn't ask I just stopped asking her questions and waited for the vet tech to come back.
I highly recommend this practice. I normally take my pets to Jacksonville Vet Hospital which is their sister facility. They weren’t able to get my sick dog in for a same day appt but managed to get me scheduled here instead. They warned me that a work in appt might take extra time but I was in and out relatively quickly. All the staff I’ve worked with are super friendly and seem to genuinely like working here. Dr. Thomas is also very knowledgeable and easy to talk to and will make sure you leave with the best care and information possible. I’ve already had some bad vet experiences in the area so I cannot stress enough that this is the place to take your pets. Thank you Dr. Thomas and the rest of the team!
Business Hours
Monday:08:00AM - 17:30PMTuesday:08:00AM - 17:30PMWednesday:08:00AM - 17:30PMThursday:08:00AM - 17:30PMFriday:08:00AM - 17:30PMSaturday:ClosedSunday:Closed
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Serves Maple Hill and nearby areas