Banfield Pet Hospital
4.4 from 193 reviews
Address 4127 Western Blvd, Jacksonville, NC 28546
Phone Number +19109683236
Description Seeking petcare for your dog or cat in western Jacksonville, NC? Visit Banfield Pet Hospital on Western Boulevard. Conveniently located near the Willow Woods and Aldersgate neighborhoods, our veterinary clinic in the Western Forum shopping center is located right off Western Road and just minutes from Jacksonville Parkway. When your errands include dropping your pet off for their annual checkup or for routine vaccinations, visit our general practice veterinary clinic. At Banfield Pet Hospital, your pets are our top priority. Whether your dog or cat needs parasite control or shows signs of discomfort from a sore paw, our veterinary team can help.
Website http://www.banfield.com/veterinarians/nc/jacksonville/acr%3F
Jenn M
I have 5 cats and 1 dog. So far they have only seen my cats but will see my dog soon. They have been so accommodating with me bringing in so many animals. The staff is very kind. My daughter always comes with me and they have a corner in the front lobby with coloring pages for kids
Jordan Gustafson
I have 4 cats, and I have been to 3 different Banfield locations in California, and both locations in Jacksonville. I can confidently say this location has been the best one I have ever been to. They genuinely care abiut your pets, they care about saving you money, they won't push you to get anything for your pet especially if it isn't needed. They're just amazing. I have 2 cats that aren't found of vets due to how they were treated before we adopted them, and my cats have no problem with the vets here. I will only go to this location now even though it's even mroe out if the way for me.
Sarah Mathis
My pup passed away in September. They were very empathetic about the process but I was obviously distraught. A week later these showed up at my home. I could not even bring words to the happiness this brought. Thankyou all so much for the kindness. I'm crying just to write this but it meant so so much to us.
Nathan Rains
The place is great and the team there is awesome! They communicate with you and answer any questions you may have. They treat you with respect and provide tremendous care for my dog.
Madison Fuciarelli
I’ve been going to banfield for 4 years, never have I ever had such a terrible, appalling experience until today. I’ve had a few questionable experiences and just put it up to them being very busy. But today was just inexcusable. Let me start by prefacing, I know what a drop off appointment is. I didn’t make one not being aware that it could take a good portion, if not the whole day. My issue isn’t that it took 6 hours for my dog to be seen. It’s that I had to call at 4:45 (12pm drop off time) to ask for an update just to be met with a rude front desk lady that acted so inconvenienced to me asking questions. I live about 40 minutes from the office so I stayed in Jacksonville to save myself a drive home, because when I dropped her off the girl told me the vet was busy and it may be a couple of hours. Now a couple hours to me is like 2-3. So when 4+ came, I called to check on her. Keep in mind I only brought her because she was having some allergy related symptoms, but has never had issues with allergies and I wanted her checks and her anal glands expressed. I told the lady when I called to check that I was just going to pick her up because she is not kenneled, ever, and probably is feeling a bit anxious having been kenneled all day, she responded by saying “well she seems just fine” She huffed and puffed on the phone, telling me the dr was in surgery all day and that my dog was 6 out of 8 more patients, this wasn’t told to me beforehand, otherwise I most likely would have rescheduled. I reluctantly said I’ll just wait after they said it would be another 30/45 minutes thinking I’d hate to have had her in there all day and have no answers whatsoever. So I mentioned again, if it takes longer than 30 more minutes that I would be going home to wait for the call considering I waisted my day hanging out in town for 6 hours, and that when they call it will just take me about 39ish minutes to get there, putting the time line around 6. She again huffed and puffed, I guess it inconvenienced their schedule even though they had no regard for my own. The vet finally calls and says “her lungs are fine, I’d give her 2 Benedryl before we take further action and maybe baby wipe her face after she comes inside” 6 hours in a kennel for nothing to be done until I called, then To have the vet tell me to just give her benedryl. I was livid and a bit heartbroken that I knew my dog was probably feeling in trouble and anxious. I go and pick her up, wait another 20 minutes while people who came in after me to get their pet. THEN I get told her anal gland weren’t even expressed. I was first told they may have been empty when I asked why that wasn’t done (they are never empty) then she comes back out to tell me that she was too nervous to get it done and they didn’t want to put more stress on her. I’m thinking, oh, I thought she was “perfectly fine” so the ONE THING I asked over a 6 hour time frame wasn’t even done, then my dog was blamed for being too anxious when it was actually just them putting her on the back burner. A vet doesn’t even have to be the one to express the anal glands so what the hell were the 9 other people in the office (I counted the names on the board) doing all day that they couldn’t take 5 minutes to get that done??? I’m so disgusted and upset with how I and my dog were treated. It took them 20 minutes to bring her to me saying she was too anxious to come out of the kennel. YOU DONT THINK?? This isn’t about a drop off visit that I willingly signed up for, it’s about the lack of communication and the the obvious neglect and lack of care my dog received. I will absolutely not be back. I refuse to spend another dime at a place that cares so little for my pet, completely neglected her, then took ZERO responsibility. Stop taking every dog possible during a drop off visit and be realistic with how many pets you can accommodate in a specific timeframe. this is my best friend, who was cooped up and kenneled all day, NOT TREATED FOR ANYTHING, then blamed for being anxious?? Ridiculous.
Liz Parasconda
I definitely recommend this veterinary office because of the professional, friendly and dedicated staff as well as the easy going atmosphere. I have multiple fur babies that are seen there who are different breeds that have been going to this office for years now. The staff here really loves what they do and you can tell by their teamwork and kindness towards the pets every visit. They especially handle my 18 year old chihuahua's anxiety extremely well and never makes him upset (especially Dr. Smith who he absolutely adores). All the doctors, nurses and vet techs really are wonderful truthfully. However, the only thing I will say is that Banfield can be a bit more expensive than other animal clinics/offices so that may deter you from choosing them. I personally don't mind paying the bit extra because I believe this is one of those scenarios "you get what you pay for" and our pets are family. Therefore, we care they are happy, healthy and comfortable. Overall, truly haven't had any real problems with this office and very thankful for all of their hardwork.
Business Hours
Monday:08:00AM - 18:00PMTuesday:08:00AM - 18:00PMWednesday:08:00AM - 18:00PMThursday:08:00AM - 18:00PMFriday:08:00AM - 18:00PMSaturday:08:00AM - 18:00PMSunday:Closed
Popular Times
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
Crowd
- LGBTQ+ friendly
Planning
- Appointment required
- Appointments recommended
Categories
Services
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