Address 3341 US-41, Terre Haute, IN 47802
Phone Number +18122341444
Description "Retail chain stocking a wide range of pet supplies, including food, bedding & grooming products."
I had a wonderful experience bringing home my puppy from Petland Terre Haute. The store itself is very clean and you can notice the employees cleaning the rooms often. I expect a pet store to have a stronger animal smell than this Petland does. The puppies are nice looking and clean. I appreciated all of the extras that Petland gives out with the puppies such as food, vitamins, kennel, toys, shampoo, and more. This certainly isn't required of Petland, but it is nice to know that they want all of their puppies well taken care of when they go home. The warranties offered are a nice addition as they offer peace of mind. Even though the employees are always super busy, I find that an effort is always made to meet my needs and answer any questions I might have. The purchasing process did take awhile, but it is better to be thorough.
Just a suggestion, the boxes you put your mice and rats in are a bit too brittle. They eat their way through the boxes, and tape doesn't help. They almost get out by the time I get home. I suggest finding new carriers that are a little bit more sturdy, other than that, I have no problems.
The animals are cute and it's pretty clean. The Staff is friendly as well. The only problem I have is how much they charge for a pet. But, It's fun to go in and play with the animals and give them attention even if it's just a little while.
I have brought two dogs from here. I have a Rottweiler (who is now a little over 4 years old) and a Bullmastiff who is a little over 2 years old. My vet thinks my bullmastiff is the best looking one he has ever seen! I had a great experience in this store. The staff made sure I got everything I needed for them and made sure I understood how to use the supplies they send and how their warranties work. They are always helpful every time I visit. They actually have pictures and sometimes videos of where their puppies come from. That to me is going above and beyond. I would definitely recommend visiting!
If I could give 0 stars, I would. Let me just start with the blatant lack of educated staff. I bought a bearded dragon a few weeks ago, I asked tons of questions and really wanted to know how he's been living, to make the move less stressful for the guy. I was blatantly lied to about how often he's supposed to eat, how much food to give him, the tank size he needs, the light options he has, the different vitamins and minerals he NEEDS TO SURVIVE, and literally everything else. When I went back to talk to the manager and ask more questions, I was just told to buy more stuff. The staff only care about their commission, and when you are dealing with living creatures, that's absolutely unacceptable. After speaking with an expert, I found out that he is incredibly malnourished and he might not make it. Edit- a manager helped remedy some issues, and we were told that the associate is going to get some more training.
We called petland looking for a certain fish for our aquarium. They did in fact have what we was looking for. They only had one, so we requested for them to hold it for us and they did. They was very friendly and helpful with our needs and got us exactly what we was looking for.
Business Hours
Monday:11:00AM - 20:00PMTuesday:11:00AM - 20:00PMWednesday:11:00AM - 20:00PMThursday:11:00AM - 20:00PMFriday:11:00AM - 21:00PMSaturday:11:00AM - 21:00PMSunday:12:00PM - 18:00PM
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