Address 81 E Springhill Dr, Terre Haute, IN 47802
Phone Number +18129172970
Description "Precious Pet Forever is a locally owned and operated pet cremation business. We operate Monday - Friday 8-5 (by appointment only) and Saturday 8-4 (by appointment only)."
Website http://preciouspetforever.com/
We were traveling through when our chocolate lab named Montana passed away in our car. This was so devastating. I had my sister call because we were 2 hours away from here. She talked to Suzanne. She told her she would wait for us. When we arrived, they helped us with our girl and made it so easy for us. Suzanne went out of her way to help us when we were in need. She and the other girls made our loss a little easier by the care and respect they showed our Montana. Thank you so much. It meant a lot to us. My husband and I are very grateful and thankful for all of you. 💜🩷
Several months ago our sweet Spook dog died. I called and was treated with the most kindness and empathy ever! They picked him for us and we received him back in a beautiful urn. The cost was not outrageous. Very fair. The service we were provided with was outstanding. I am thankful for this incredible service!
I'm making this post about a month after picking all of this up. I want to start out by saying that the customer service and how they treated us was fantastic I have no complaints there. The Urn was also great we got the "cat white" urn. The problem was with the clay mold and the ink prints. The clay mold looked very bad and cracked within 24 hours of picking it up. The paw ink print was good but the nose is barely visible and the pieces of paper they are on are too small to actually do anything with them.
Precious Pets Forever was able to pick up my dog of 14 years after she passed. This was a very valuable service. The reason for 3 stars is the facility seemed very disorganized, and seemed very business oriented over being compassionate. It took longer than anticipated to pick up my pet. When I made an appointment to pick up my dog’s remains there was no one at the facility to meet me. When I called the owner she apologized and got someone there immediately. At this point I was handed a bag and practically pushed out the door. The whole process made me feel like I was inconveniencing the facility which made me sad. Again, I understand this is a needed business that provides a valuable service to the community, but more compassion would go a long way. Edit: The owner of Precious Pets Forever reached out to me to apologize for our experience. I appreciated the outreach and I appreciate that my feedback was well received. I understand that any business can have a bad day and this is likely not an overall reflection of Precious Pets Forever.
I am always so pleased with the service I get here. You can tell that the owners really do empathize and are compassionate about your loss of your pet. Great pricing and turn around time too! I will never go anywhere else! Thank you to the DeBaun family for always going above and beyond.
This was such a great experience for a horrible event in our lives. The staff was so thoughtful and understanding. We got our girl back home sooner than expected, was so thoughtful to send her paw print and lock of hair with her. We can't thank them enough. We felt as though they cared for her nearly as much as we did.
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