Craig Road Animal Hospital

Reviews

John Frame

We are new to Craig road Animal Hospital. But so far loving the care, and services they provide. We were not even a established customer yet, and I clipped one of my 5 month old pups nails a bit to close. Late in the day too, no appointment and they got us in and took care of him. Then time for our pup to get neutered. sort of a last minute decision. I knew I was going to be of work due to rain. called them Tuesday evening. they had an open spot for the next day. (I Got lucky there.) But got him in, and everything went great. Very helpful, friendly staff too.

Sean Montgomery

I took my 10 week old Boxer to have his ears cropped at Craig Road Animal Hospital. I was suppose to meet the doctor before surgery but he wasn't there for initial appointment. I then showed the vet tech a picture of how I wanted them done as I had two other boxers with ears cropped that went flawless. She took a picture of what I had showed her. The procedure went well and they sent my dog home with his ears wrapped. The first time I saw the ears they were not cut the same as the picture that I gave them. They were longer and more narrow and this was a huge concern for me. We continued to have the ears wrapped for the next 5 months but they would not stand correctly. They offered to do another surgery where they said most likely this surgery will work. The vet scraps the ear cartilage to try to get the ears to stand. That also failed! They had absolutely no answers for me. Long story short, both ears are flopping and not standing. I'm certain that this is due to the way they were cropped. I'm not sure how you mess up a crop when you have a picture and supposedly have been doing cropping for over 10yrs (Dr Mich). I asked to speak to the doctor on a few occasions throughout the process but he was never available. The matter a fact attitude that this facility had throughout the process was ridiculous. The customer service was also mediocre at best. The amount of money that I was charged for a failed crop was very high. I totally understand that no crop is guaranteed but they did not crop them they way I told them too in the beginning. I wouldn't take my animals there if it were the only vet in Vegas after this experience. I usually don't leave reviews but this needed to be brought to everyone's attention that are considering cropping their dogs ears!

Kelly J

Dr. A. Deml, He was tentative while listening to my concerns. He provided all options for my geriatric Shitzu-Poo. He was concerned and polite. He allowed me to be a part of the decision making. I really appreciated it. Charlie is a happy guy!

Cynthia Sauchak

I have been coming to Craig Road since 2009. I am very happy with the care my dogs have received. I also appreciate the considerable patience I am shown by staff. I am a horrible worry wort and my every concern and question is handled without judgment or disdain. Dr. Whitcraft is so very professional, considerate and knowledgeable! I'd recommend her to anyone. I was there yesterday with my fur baby and felt that my dog and I were important and taken seriously. Things are not always perfect but where are things perfect? I find that if I do have an issue and bring it to their attention, it's dealt with and acknowledged.

ken YUCK

My Grand Fur Dog was taken to this DUMP. His visit was for a “Ordinary Teeth Cleaning” and mail clipping while sedated. This was his 1st visit. His appointment was 8;00 no food after 10;00pm night before. At 12:00 pm we still had not been notified and after 2calls his procedure started He was picked up after 4:00pm. The bill was over the quoted fee, nearly $600 for a dental cleaning they did one 1 X-ray and charged over $150.00 My/Our Dog has a huge excessive amount of blood 🩸 in his stool. This now requires an emergency visit that they’re charging another $250.00 for A PROBLEM THAT THEIR INCOMPETENCE caused 🙏🏼 I have real distain for places that take advantage of your love ❤️ for your pets and are unskilled professionals

Patricia White

I've been going to Craig Road Animal Hospital for years and highly respect all the Dr's and staff. A few days ago I took one of my 10 yr old dogs in because he obviously didn't feel well. It turned out he was critical and needed a blood transfusion. Dr Lutz explained everything in detail and was so kind. She was wonderful in every way. In fact, the whole staff from the front desk on were very caring. My case was a STAT case and they moved fast. If you ever have to wait it isn't from them sitting around but working under stressful situations saving our babies. My little guy is home now but not out of the woods yet. Thank you Dr Lutz!

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Business Hours
Monday:06:00AM - 20:00PMTuesday:06:00AM - 20:00PMWednesday:06:00AM - 20:00PMThursday:06:00AM - 20:00PMFriday:06:00AM - 20:00PMSaturday:07:00AM - 18:00PMSunday:07:00AM - 18:00PM

Popular Times

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Restroom

Planning

• Appointments recommended

Categories

Services