Chewy Pharmacy
3.6 from 75 reviewsAddress 2815 Watterson Trail, Louisville, KY 40299
Phone Number +18006724399
Website https://www.chewy.com/
Chace Langford
Chewy for normal items is amazing. That being said, avoid the pharmacy at all costs. You have to mail (1990’s style) the prescription in. If they use a generic version of the medicine they will send it back to you for you to have the vet update with that name. Process takes WAY too long and is too much of a headache. Then they call 20 times to remind you to mail it. I had someone tell me exactly what they wanted on the prescription. I just got a call that that they have to send it back to me because they need the generic name on the prescription. He only has 4 pills left and now we have to go back through this process again. We had the same issue with his prescription food. Just skip.
Sarah Perreault
Do yourself a favor and don't use the pharmacy at Chewy. The pricing is not worth the headache. Over a week ago I ordered a refill on a prescription and heard nothing back from anyone. Yesterday I called and they said they had received nothing back from my Vet and that my Vet was a "no call". I called my Vet and they said they had received nothing from Chewy and they speak to them regularly on the phone. Chewy then cancelled my order. My dog is about to run out of his medicine. The least they could do was notify me. I oddly received an email AFTER I called yesterday. Also they are constantly out of different medicines that are used regularly like Simperica Trio. It's not worth it, go to your vet or somewhere else.
vanessak69
I have attempted to use Chewy for a few months and the result was a near total failure. In fact, if you want to use them, welcome to your new part time job: managing your Chewy prescriptions. If you have one, maybe it won't be that bad. If you have several, it's a nightmare. First, you have to mail the prescriptions if your vet won't work with an online pharmacy (many won't, some won't even write an RX for you to use there), then you have to wait for them to enter it into the system. This can take weeks, unless they lose it which has happened more than once. Then you have to wait for them to ship, all the while you will still get a daily email asking you to mail the RX you've already mailed. When I contacted them about the delay, they told me they had the rx and it would ship immediately. I continued to get daily reminders from them to mail the rx they claimed to have. I finally got two things I ordered, after I had bought them from my vet. I called about another order today and was told the rx they claimed to have received (I even got an email from them saying they had it) they now cannot find. I will say the reps are nice, but this place is a disaster. Try ANYTHING else--see if your local pharmacy can get pet meds. You might pay a little more, but unlike at online pharmacies, your vet will work with them and even better, you'll receive your pet meds. Would give zero stars if I could. AVOID!!
Cordelia Powell
I wish I could give Chewy 10 Stars! In October I switched to Chewy Pharmacy for my online pharmacy for my doberman’s monthly medication. Not only was the medication less expensive they gave me a introductory savings off my first purchase that was cost saving so I purchased 2 months supply. Sadly, my beloved Doberman was diagnosed with cancer in early December and passed very quickly. When the auto ship for her next box came up I called chewy and the customer service person was unbelievably nice and caring. She credited me the unused box of medication I already had even though I could of course not send it back. A few days later some beautiful flowers arrived at my home and they were from Chewy! A kind sympathy note was included and I just couldn’t believe it. I was so touched! Chewy has a forever customer!
Susan Biederer
Chewy is amazing! I love the pharmacy. Prices are much much lower than my Vet. I get my Rx from my Vet, send it to Chewy & this time I saved $28 difference from my Vets price. Customer service is the best. They are always looking for ways to help & even give free shipping with auto shipments. Check them out! On Rx u won't be disappointed!
Eva K
I ordered Apoquel and it was to arrive 9/22/2022 and the package was MIA on 9/24.. I was told they were sending replacement.. by 9/26 I realized the package had not been mailed and the original package ended up in Oregon. After being lied to by numerous pharmacy techs .. I spoke to Asia on Saturday 9/29 after the package was now being redirected back to Chewy from a facility only about 10 minutes to my house! Chewy blamed FedEx but they blamed wrong address on Chewy. I am angry because on 9/24 Chewy could have mailed my replacement but instead lied that they had & I may just get two bottles by the 29th… finally, today 10/4, I received the replacement pills … will never order from them due to the LIES!
Service options
- Delivery
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Payments
- Credit cards
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