Kentucky Humane Society Eastpoint Pet Resort

Reviews

A Google User

I loved this place the first time I took my dog there for a one-week stay a year ago, and didn’t even think twice about bringing him back this time. I have no doubt he was taken good care of, but I found that the staff was more attentive last time around. Last year they kept me up to date and sent me pictures, this time I had to reach out a few times to see how he was doing. I know this is not a requirement, but I really appreciated those updates last year and had the same expectation for this time. Maybe it was just a matter of letting us know what we should expect. Would also appreciate clearer guidelines for drop-off/pick-up times. When we went to pick him up the staff was on lunch break, but I didn’t see anywhere in the paperwork that they were closed for lunchtime. Overall I think it’s a great place for boarding and I am very grateful for what the Kentucky Humane Society does.

A Google User

My dog stayed here for about a week and it was not a good experience. The staff seemed unprofessional and disorganized. My dog is very social and goes to daycare regularly but they told me she didn’t pass the daycare evaluation. When I asked for more details they couldn’t tell me why and different staff members told me different things. I had to call and ask them for updates on my dog. Her blanket and toys came back covered in urine and she immediately pooped when we left boarding.

A Google User

I think there have been some disappointing changes with new staff at this location. I’ve taken my dogs to this location for almost three years and it’s always been lovely! One of my pups is pretty reactive, and the other is often anxious. The staff would work with our dogs, take the time to carefully approach and make them comfortable when they were nervous, etc. and it has helped tremendously! I mentioned that one of my dogs is reactive and barks a whole lot while he’s on leash. The time before this last visit, a staff member took extra care to sit with him and help him in doggy daycare, and came out when i was picking him up to tell me how great he had done and how he was welcome back at daycare anytime! So it was especially disappointing to come back to this location a month later to all unfamiliar faces and surprise re-evaluations that both of my pups failed. My reactive dog, the one “welcome back anytime”, was permanently banned from daycare because his ears were back and at one point his hackles were raised, which they marked as aggression. I understand wanting to be careful and selective, and being cautious around dogs who are new to you (especially loud ones with big feelings) but such a drastic shift after such a long time makes me wonder about extenuating circumstances, and perhaps about the mood and patience of the staff members doing the evaluations. When i was picking them up, the staff member explaining their decision was either unable to provide more detail about what had happened. I wasn’t combative: i recognize that my dog has behavioral issues that we have been working through, and that “he’s never been aggressive before” doesn’t hold much water! I asked for advice on working with my reactive dog to get him better ready for daycares elsewhere (since by all accounts previously i thought the work I’d been doing with him was demonstrably helping) and she handed me a training pamphlet and said “I’m not sure how much it is: I’ve never needed it” in a tone that i tried not to take as too condescending. This happened a while ago, as i waited to leave any kind of review until i thought i could evaluate the situation without being overly emotional. All in all, I’m sad to see big staff changes and will not be back. We’ll miss the people that we knew, but i no longer have confidence that they are the best at recognizing and adapting to different dogs.

A Google User

Used to be a great place for boarding, daycare, and grooming. But recently it has gone downhill significantly. My dog has anxiety so I try to not change where I take him, but I’ve decided that I can no longer bring him here. The lack of professionalism and care from the staff makes it hard to trust these people with my dog, I don’t recommend East Point to anyone anymore.

A Google User

Extremely rude staff. Unwelcoming and clearly not prepared to handle dogs when ANY behavioral issues come up. I mean, are these people only prepared to handle military trained dogs? I wouldn’t recommend this place to anyone. It makes me nervous to leave my dog there for anything. I was also told that they *think* my dog was taken out “at least once” during his 6 hour stay there. And they even seemed unsure about that. So after completely dropping the ball in customer service, and letting me know they were unable to manage a dog showing signs of anxiety, they could not even assure me that i wasn’t going to discover that my dog has a UTI after spending the day with them.

A Google User

My dog is groomed and boarded here. She loves to come which is a statement in itself. The staff is kind and friendly, feel like we are in good hands! Great communication with staff.

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Business Hours
Monday:07:30AM - 18:30PMTuesday:07:30AM - 18:30PMWednesday:07:30AM - 18:30PMThursday:07:30AM - 18:30PMFriday:07:30AM - 18:30PMSaturday:07:30AM - 18:30PMSunday:07:30AM - 18:30PM

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Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

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