Petsense by Tractor Supply

Reviews

Craig Egermayer

This was the worst, most unprofessional experience one could imagine. I bathed my dog twice, while waiting to get him groomed over a three day, and was given the runaround, then told me I wasn't on the schedule. These people wasted my time, but probably a blessing and disguise, because apparently they have no idea what they're doing. They then told me that they would no longer service me or my dog because they were too busy, with no other explanation. Absolutely ridiculous! So I then proceeded to Waggy Tail, where I received the ultimate service. The cost was a little more, but definitely worth it. Excellent service and professionalism is everything!

Emilie Owens

I had 2 bags of dog food and a couple other things ready to check out ALL of which I am carrying myself plus one of the 3 children with me and one thing didn't have a sticker and I'm there out of breath from walking with all the stuff in my hands plus him and 2 bags of dog food and this guy named Caden was like "is there another one of these back there because there's no sticker" I was like "I don't know I'm sure there is more" and he was like "well you need to go check" and I said "seriously I need to walk back there and swap it?" Looking at 3 kids and he was like "yeah no sticker can't ring it up" and just stood there staring at me so I carried one child and took the other two and whatever else I had back there to swap the thing for one with a sticker and went back up there and he was like "good you found one" Never in my life have I had this happen to me at a store where I am told to "go get one with a sticker" myself instead of the employee doing it at any store especially when I am very clearly overwhelmed. My husband called to speak to Caden about being so disrespectful and he did not care a bit. He also called corporate and spoke to the store manager regarding this incident. Edited 5/1/2024- went in the store alone to purchase dog food. After telling the girl working the register my husbands phone number, Caden stepped in front of me behind the register and began to HARRASS me , "you didn't need to do that" I said excuse me?" "you didn't need to do that- have your husband call the store" this is completely unnecessary and I will not continue to be harassed every time I walk into this store!

Blake Guidry

We order our stuff online and pick it up when it's ready. Super convenient for us since the store is half a mile away. Will go back.

Wes Funes

Firstly, the on site staff here is amazing and when grooming is available it’s done well and at a great value. However, the online system will show available times that are not in fact available. I’ve shown up twice with confirmed appointments only to be told the groomer is not in. My blame and frustration is with poor upper management and a bad software selection for their online portal. I’ve also had to create multiple accounts bc the Tractor Supply account doesn’t allow me to make a Petsense account. If you want to use their services, call them first and make sure someone is available. Like it’s 1997.

russ ranke

Empty dog food shelves? Have not had my dog food in month. Asked clerk who said truck comes Tuesday, did not want bother. Manager says I cannot order it anymore ,do not know why. I replied I can order on line why cant you. She said I do not know? I said maybe call. She said no but you can. I contacted customer service. They replied, said sorry district manager would get back to me 24hrs. After 2 days emailed customer service, never heard from mang or customer service. Amazing.

Kathryn Henderson

Great experience! Super nice employees. The only reason I didn't give it 4 stars is because the prices here are higher than most places and that discouraged me from purchasing extra. Positive is that it's convenient and they sell a large variety of quality dog food/treats. I will definitely come back because the retail associates went out of their way to help me find what I needed.

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Business Hours
Monday:09:00AM - 20:00PMTuesday:09:00AM - 20:00PMWednesday:09:00AM - 20:00PMThursday:09:00AM - 20:00PMFriday:09:00AM - 20:00PMSaturday:09:00AM - 20:00PMSunday:10:00AM - 18:00PM

Popular Times

Service options

• Curbside pickup
• In-store pickup
• In-store shopping
• No delivery
• No same-day delivery

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

Planning

• Quick visit

Payments

• Checks
• Credit cards
• Debit cards
• NFC mobile payments
• Credit cards > American Express
• Credit cards > Discover
• Credit cards > MasterCard
• Credit cards > VISA

Categories