Live Oak Pet Hotel

Reviews

Allison Vaughan

It has taken a lot of composure to post this review. My husband and I are both full time physicians in Lubbock, we moved here in 2020 so I could complete my surgical residency. We have taken pets to many different vets over the decades but no experience was as mismanaged and heartbreaking as this one. Last week,I took my beloved beagle, Copper, to this location and she was placed under the care of Dr. Lindsey Schroeder for decreased PO intake. Still drinking and alert, they ran tests/labs which were within normal limits. They could not explain her lack of appetite but she was being treated for Cushing disease and presumed to be in an Addisonian crisis (she needed more steroids). I elected to keep her there overnight for monitoring, IV fluids, and steroids hoping it might give her the boost she needed to feel better. The next day, Dr Schroeder (who I had to call after my cases at 1300 bc I had no update) told me Copper still wasn’t eating but otherwise fine to go home. My nanny picked her up due to my schedule and brought her home. When Copper returned home at 1730, she was not fine. She could not walk, fell over every time she tried. She was running into the wall, incontinent, and baying in pain. She was completely disoriented and her eyes were blood shot red. I called the vet to tell her and she said “well idk what else to do, I guess you can bring her back in.” I rushed her back only to be told I would have to wait 2.5 hours because I was a walk in!! After announcing my situation to the front desk and entire lobby, they agreed to take Copper back to monitor her. ***2 hours later, they came in the room to tell me her normal labs had changed and the NaCl in her blood was so high they couldn’t register it on labs!*** They tried to blame it on a potential brain tumor but guys, a brain tumor doesn’t cause these issues in a dog with normal labs in less than 12 hours. After much discussion with other vets from my hometown, I believe my dog was given an inappropriate amount of hypertonic saline fluids and it caused her neurological symptoms and lead to the unthinkable. All because no one was watching what they were doing carefully enough. The vet who examined her that evening said the neurologic damage was irreversible. She was completely disoriented and she was blind. My best friend of 12 years, the one who saw me through medical school, residency, marriage and two children, died in my arms that evening after humane euthanasia was recommended. She was in so much distress and so confused, they were concerned she would die overnight and I did not want her to die alone. I don’t recommend this office due to their apathetic staff (who have no idea how to triage patients), nor do I recommend any animal ever be in the care of Dr Schroeder. I felt she was negligent and had absolutely no care or concern for my Copper, only for making a buck. I have forwarded my concerns to the veterinary medical board of Texas. I urge you no matter where you send your fur baby, to be very careful in whom you choose to care for them. I never saw this coming!! And if this post helps one person to be a little more vigilant in their pets vet care then I try to tell myself my dogs death was not in vain.

Rachael Montgomery

Piper was so happy when I picked her up. Great facility

Damon Hill

Thank you for your emergency and compassionate care of my Frisky! Transferring all five of my pets to your clinic! Staff and vets are super!

Charles

Love it I was worried about Zeke but he loved it excellent people great services excellent people y’all are so awesome from check in to check out they take care of my baby

Shane Layton

If you're looking for a top-notch pet hotel that treats your furry friend like family, Live Oak Pet Hotel is definitely the place to go. I recently had the pleasure of boarding my dog there, and I couldn't be happier with the experience. First of all, the facilities are top-notch. The kennels are spacious, clean, and well-maintained, with plenty of room for my dog to stretch out and get comfortable. The staff also goes above and beyond to make sure that every pet feels at home. But what really sets Live Oak Pet Hotel apart is the staff. Every employee I encountered was friendly, knowledgeable, and clearly passionate about their work. Another thing I appreciated about Live Oak Pet Hotel was the ability to call and get updates on my Lucy. This gave me great peace of mind and allowed me to enjoy my own travels without worrying about Lucy. Overall, I can't recommend Live Oak Pet Hotel enough. If you're looking for a safe, comfortable, and welcoming place to board your pet, this is the place to go. I'll definitely be bringing my dog back here in the future!

LJ Hand

They love on my dog and treat him so well

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Business Hours
Monday:07:00AM - 18:00PMTuesday:07:00AM - 18:00PMWednesday:07:00AM - 18:00PMThursday:07:00AM - 18:00PMFriday:07:00AM - 18:00PMSaturday:08:00AM - 12:00PMSunday:16:00PM - 18:00PM

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

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