Chili Animal Care
4.2 from 193 reviews
Address 3388 Chili Ave #5397, Rochester, NY 14624
Phone Number +15858892300
Description See the Difference at Chili Animal Care We know there are a lot of choices when it comes to veterinarians, but Chili is not like any other animal hospital. Our difference lies in our experienced team of doctors and staff, a cohesive and personable unit that has worked together for years to provide an excellent standard of care for all pets.
Website https://thrivepetcare.com/locations/new-york/rochester/chili-animal-care/
Alex Hewa
Wonderful experience. I have been going here for about a decade now and while it was hard to schedule appointments during Covid (which I hear was the case with most all vets) due to restrictions and everyone at home with nothing to do trying to make appointments, it was no hassle getting my 3 pets in recently this year. I have an anxious senior dog that can work himself into panic attacks/seizures and chili animal care was super accommodating. Joy and Xavier at reception gave my pup time to acclimate and reassured him all is well, a great tech named Sue did the same in the exam room and was very gentle and careful to keep him at ease, and Dr. Dena was amazing;she sat cross-legged on the ground and let him come to her to keep him calm, it was very impressive. I thought everyone went above and beyond while caring for my pets so I would recommend them to anyone looking for that extra caring element especially with senior pets.
Trini Gal
If you want poor customer service and professionalism, you are at the right place. I called for an appointment for constapation for my cat and wanted an idea of the cost. I didn’t want to be blindsided with a $500-$1000 bill. They took my email and said someone was going to send me an email with the bill details (even though they had my email on file). They never did so I called back 1 1/2 later and spoke with Xavier. I told her I was rescheduling my appointment because no one got back to me. She then sent me the email, but I was shocked to see for an appointment it will be $532.32. I asked her why are they charging me a hospital cost if I was just coming in for an appointment, she put me on hold and came back and said someone will call me tomorrow to explain the estimate.
Michelle Battaglia
I too have been taking my pets here for almost 10 year they used to be great but like other have said they were taken over and not as good any more.. I took my dog to be seen I was talking to the vet about our concerns and she left the room thinking she was going to get these meds she was discussing to try on my dog... NOPE she never came back in the room.. My other dog I spent almost 400 for a vet visit bc she wanted to test her blood to see if she had other issues.. I NEVER heard anything back Good/bad nothing. They also used to have an app. there is NOTHING. ALLL Staff is new since it was taken over by thrive..I am in in process of looking for a new Vet for our fur babies.
jackie dods
We like the new doctor. I just wish it wasn’t so expensive for veterinary care.
Michael Reber
Seems to be going downhill faster since takeover. Friday hours posted as 8am to 1pm. Called about 8:05. Closed Called 9:10 closed. ?!?
Stephen Shaw
Took our pets here for 40 years and could not ask for better care for our animals.
Business Hours
Monday:08:00AM - 14:00PMTuesday:08:00AM - 14:00PMWednesday:ClosedThursday:08:00AM - 17:00PMFriday:08:00AM - 14:00PMSaturday:ClosedSunday:Closed
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
Planning
- Appointments recommended
Categories
Services
Serves Westgate and nearby areas
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