Squaw Peak Animal Hospital

Reviews

Michael McMahon

We have been taking our dog here for about 10 years. They always took such great care of him. Dr. Agnew was terrific. Unfortunately when covid hit she left. Front desk all left too. Our dog developed allergies and we went and saw a new doctor but was really disappointed. Then we came in and our dog saw Dr. Mike Ferrera. He has been the best! Recently our dog had pneumonia and Dr. Mike has been super attentive to his treatment. The staff is always helpful. I know people that have not been happy in the last few years but that has not been our experience.

Paul Conant

Disappointing Experience at Squaw Peak Animal Hospital As a long-time client of Squaw Peak Animal Hospital, it's with regret that I write this review. Over the past three years, my experiences have gradually shifted from satisfactory to disappointing. Firstly, the demeanor at the front desk has consistently been standoffish. A welcoming and helpful attitude is fundamental in service-oriented businesses, and unfortunately, this has been lacking. This is not just about a smiling face but about feeling valued as a client. Secondly, the inability to provide change for cash payments reflects poorly on business preparedness. Being told "we never have change" and offered a credit instead is not a solution that respects customer preferences. It's surprising for an established business to overlook such basic transactional needs. Moreover, the lack of communication with the medical staff who directly interact with our pets is concerning. When I sought to ask questions about my dog's care post-vaccination, I was met with "Sorry, I'm a tech" and advised to make another appointment for answers. This isn't just inconvenient; it raises questions about transparency and client care. As someone who has invested a considerable amount in my pets' health at your facility, the decision to switch to another vet wasn't made lightly. A veterinary practice is not just about the medical care provided; it's also about the overall experience and feeling of trust and respect. I hope this feedback is taken constructively. The quality of care and customer service are pivotal in retaining and valuing clients. Sadly, in this case, it seems there's a disconnect between the services promised and delivered.

Scottie Stevens

Oh! What a wonderful breath of fresh air. Compassionate and helpful. It is always stressful when a pet is sick but it really helps when your pets doctors is knowledgeable and informed. We were blessed to have found this vet. I highly recommend this vet.

Sarah Gorman

I brought my dog in 2 times, one for OFA hip X-rays, then a blood test and then I brought in a client's dog on for a vaccine. It was awesome to be able to walk in and get these things done quickly and for a reasonable price. I am very grateful that I was referred to them by a fellow dog owner!

Ryan VW

We’ve been loyal customers of Dr. Herrera for a few years now, and love this office. Dr. Herrera and his staff are friendly, helpful, and always accommodating. We’re very happy putting the wellbeing of our pups in their capable hands.

Angie Mervine

We take our American Bullies here for their OFA & PennHIP testing. I wouldn’t recommend any other clinic. We previously want to Pima North Animal Hospital and they injured my dog’s hips doing PennHIP. I took my other girl here to Squaw Peak and they did an amazing job. We were in and out in 30-40 mins (with sedation, which is why it took longer) for TWO dogs getting OFAs done. Their staff have always been very professional and accommodating. They are also not against bull breed dogs, although some of their customers are. Someone was complaining that our girl was in the same lobby as their dog, and instead of making us go in and grab her they personally brought her out to our car when they were done with her appointment. Their OFAs and PennHIP are very “budget friendly” i’ve seen many places charge way more for the same thing.

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Business Hours
Monday:07:30AM - 17:30PMTuesday:07:30AM - 17:30PMWednesday:07:30AM - 17:30PMThursday:07:30AM - 17:30PMFriday:07:30AM - 17:00PMSaturday:07:30AM - 12:00PMSunday:Closed

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Restroom

Planning

• Appointments recommended

Categories

Services

Serves Phoenix and nearby areas