PetSmart
4.4 from 1059 reviews
Address 570 Yopp Rd, Jacksonville, NC 28540
Phone Number +19102383128
Description PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart offers a varied selection to cover the needs of your dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Now you can shop online and pick up at your local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp and adoption.
Website https://www.petsmart.com/stores/us/nc/jacksonville-store2460.html
Reno Rolle
We are visiting NC from California for a dear friend's funeral. Our Giant Schnauzer was in need of grooming, so we called PetSmart in Jacksonville, NC, to book the earliest available appointment, which was three days out at 8:00am. Our hotel was forty-five minutes away in Emerald isle. After a long drive, we were shocked to hear that PetSmart refused to groom our dog because his rabies vaccination certificate had an expiration date of TODAY, April 7th 2024. I asked to speak to the manager and explained that the certificate was valid THROUGH April 7th, which did not end until midnight, a full 16 hours from now! We drove a very long way and were hoping that the manager, Ms. Ash would accurately interpret the expiration date and realize that our certificate was absolutely valid until THE END OF THAT DAY. Ash, had no ability to understand the simple facts and was incredibly rude and dismissive. No regard for our time. No concern for the inconvenience she was causing us. Both she and the other staff member we encountered were incredibly rude and short. I tried to explain that we made the appointment several days ago and had traveled very far to be there on time. We checked the certificate upon booking and realized we just barely made the cut-off but never expected such rude treatment and blatant misinterpretation of the expiration. Ms. Ash and her colleague should both be fired immediately in my opinion. This was the worst example of customer service and professionalism I have ever experienced. PetSmart needs to try much harder to hire people intelligent enough to know what "Good THROUGH" a certain date means and how to treat well meaning consumers who work hard for their money. I will never spend another penny with PetSmart and I will share this post via every social media outlet I have access to, in order that I might save others from similar unpleasant encounters with Ms. Ash and the ignorant PetSmart management.
Teresa Blackwelder
I didn't know that PetSmart couldn't hold things overnight, but MJ held the last tube of PetAg high calorie gel for me, my cat has thyroid and lymph nodes problem and this product hopefully will help her gain weight, she's only 4 1/2 lbs. I tried ordering product on line , but it wouldn't take. Thank you
Rah Cat
A decently clean and well stocked store. I believe the store is physically smaller than the other petsmart in Jacksonville, but this one seems to have more/better selection in the way of aquarium & reptile supplies.
Bruce Bright
Petsmart did a great job trimming Koko's nails! They were done in practically no time at all!
N&N Homestead Channel
They offer grooming and training services. For the most part the store is clean and the staff was friendly. We ended up getting accidentally charged for an item twice and so we went back in and it got a little confusing but MJ helped and it all worked out in the end
FadeFactor Corrales
Had my dog groomed here several times they always do a great job and the staff is friendly and attentive. The most recent visit Bobbie groomed Penny and did an amazing job! She went above and beyond my expectations and even took the time to style Penny's hair... absolutely adorable! I will definitely be back again! No complaints here
Business Hours
Monday:09:00AM - 21:00PMTuesday:09:00AM - 21:00PMWednesday:09:00AM - 21:00PMThursday:09:00AM - 21:00PMFriday:09:00AM - 21:00PMSaturday:09:00AM - 21:00PMSunday:10:00AM - 19:00PM
Popular Times
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- No same-day delivery
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards > American Express
- Credit cards > Diners Club
- Credit cards > Discover
- Credit cards > JCB
- Credit cards > MasterCard
- Credit cards > VISA
Categories
Latest Businesess
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