Address 1942 W Ridge Rd, Rochester, NY 14626
Phone Number +15856210890
Description What sets Pet Supplies Plus apart from other pet stores is our dedication to customer service. Our associates are friendly and happy to assist you in every way we can, from picking out the right natural food for your pet, to helping you to fit a harness on your squirmy puppy! Our associates participate in on-going training and know a lot about natural pet food. Does your pet have food allergies or food sensitivities? No problem our team can help you with any pet-related problem you come to us with.
Website https://www.petsuppliesplus.com/Store/NY/Rochester/Greece-(Ridge-Road)/4275
The store is clean and organized, and the staff are friendly and willing to assist. They have good sales in pet supplies, so look for those. However, prices are average compared to other pet stores, maybe a tad cheaper. Parking is good, safe area to shop. Very close to the expressway and other major shopping locations. They also have a section for basically cat/kitten adoption. It's where I got my little girl kitten 😸.
Always great products that are natural for my 11month old Cane Corsos diet
Upon walking in I was greeted by an employee with a big smile. They have a nice selection at comparable prices and I think they donate to the local animal shelter. Staff is super friendly and helpful!!
They stopped selling the canned food I used to buy for my cat-distributor decisionnot to sell. Now I cannot earn points because I cannot get my canned cat food from your store or any in my area.
Our family loves this Pet Supplies Plus. The high quality, variety foods, rewards and coupons keep us shopping here over the alternative stores. Abby is an employee there that is consistently wonderful. Every time we shop she is cheerful, so helpful, and really knows the products she recommends. Her help with shopping while we were there adopting a Lollypop cat made it a memorable and fun experience for my kids too 😀
My review is based on the quality of customer service this store offers- it used to be stellar, now it's rough at best. On several occasions, I have waited with my order for employees to stop socializing or playing on their phones, been rudely asked 'what you want' when I walk to the counter for a pick up order and watched staff not even offer to assist an elderly customer with a carry out. During a stop last week, an employee not wearing any sort of name tag or PSP clothing, hood up and covering half their face, lollypop hanging out of their mouth, glared at me and said 'you need something?' as I stood at the counter with a basket full of items. I'm not even sure if this person actually worked for the store. It's gotten so it's worth the extra couple of miles to Latta, because I'd rather shop where there's at least a semblance of customer service. You're not what you once were Ridge Road PSP, what a disappointment.
Business Hours
Monday:09:00AM - 21:00PMTuesday:09:00AM - 21:00PMWednesday:09:00AM - 21:00PMThursday:09:00AM - 21:00PMFriday:09:00AM - 21:00PMSaturday:09:00AM - 21:00PMSunday:10:00AM - 18:00PM
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