Address 1442 W University Way, Ellensburg, WA 98926
Phone Number +15099255911
Our dog Sage recently needed urgent care, they got her in shortly after calling for a meet and greet and then surgery. They are a no nonsense place and got the job done quickly and on her way home same day. Very appreciative of the care and urgency from everyone at Critter Care.
We are so happy we found Critter Care. We were in town visiting family and our pup got a pretty big gash in his leg. They got him immediately, took excellent care of him and the cost was far less than we feared. The staff and vet were helpful and responsive. I highly recommend!
Avoid. Even though no one wears masks, no social distancing, and no hand sanitizer in sight, you're not allowed to go back with your pet because of "covid". You're made to wait in the lobby, and they take your pet back. If things had gone smoothly I wouldn't be writing this review, but they didn't. I took my cat here for over a year. He's never had any issues with any other vet I've taken him to over his 8+ years. On our last trip I was told he was so unmanageable they would have to sedate him for all future visits and that they were unable to examine him (though they still charged an examination fee). Our current vet has no issue with his checkups. Imagine that. My dog didn't seem to have any issues and I recently took him for vaccines. I, again, asked to be allowed to go back with him and was told no. This time I told them that this wasn't a normal policy and made me uncomfortable. Today I received the attached in the mail. They're shady. And when you voice concerns instead of being given honest answers, you're told to not come back. You'll never know how they're treating your pets in the back room. Avoid at all costs. This isn't how honest people behave.
They always take great care of our dogs. Checkups, annual dental cleanings, and a couple brushes with the reaper and Critter Care has gotten us through it all. Patient, caring. Less expensive than most other vets in a hundred mile radius.
When a doctor doesn't let you go back with your kid, not even on the first visit to build a relationship, you have to wonder, "How are they treating my kid if they are not allowing to be there during the exam." I could understand if I had already went with her on the first visit. When I mentioned that I should be able to atleast be there for the first visit. They replied, "You can go ahead and try to get into another vet." It almost felt like they were saying, "You're not going to find anything better here." They have cheap prices but won't let you see what they are doing. Anyone who loves their kids would never allow this just to get a better deal. They may be nice to your face, but that doesn't mean they are doing what's right by your kids. Especially, when they are so set on not letting you back there even for the first visit.
First visit and our experience was great, we now have a new vet! As grandpa often said, believe half of what you see and none of what you hear.
Business Hours
Monday:07:30AM - 16:00PMTuesday:07:30AM - 16:00PMWednesday:07:30AM - 16:00PMThursday:07:30AM - 16:00PMFriday:ClosedSaturday:ClosedSunday:Closed
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