Banfield Pet Hospital
3 from 112 reviews
Address 229 Alewife Brook Pkwy, Cambridge, MA 02138
Phone Number +16173541333
Description Banfield Pet Hospital® - Cambridge provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Website https://www.banfield.com/locations/veterinarians/ma/cambridge/cbr%3F
A Google User
My dog had a 2 dose vaccine. This site charges $85 for an office visit for the second dose! The vet asked me to call if there were any ill effects for my dog and I pointed out that she was sick after the first dose and it took his office TWENTY FOUR hours to respond to my voicemail message. I don't see the value in calling if my dog is in distress, if it takes a day to get a response!
A Google User
I’m speechless I have had Banfield since my Shitzu was a puppy and she is 14 now. I can honestly say I have no words in how bad this location has gotten. I just got back from Florida (Boynton beach)and the service was amazing over there! The Doctor would actually come out to speak to you after the visit and explain everything and follow up with a phone call to see how your pet was doing. When we got back from Florida my Sasha started urinating blood I dropped her off at Banfield (Cambridge) for a few hours. I get a phone call to pick up and they gave me a cup to collect her urine and no meds. I was told the vet was going to call me and she never did. I call back the day after and I asked to speak to a vet and off course I was told I could not speak to the Vet but was going to call me back and once again no call! At that point I drove to Waltham Angell Animal hospital and Sasha had two infections and was in so much pain, I’m just speechless in the care she got at Banfield. Even with all these problems I told myself let me give them a second chance and took her back for a follow up on Friday and a seizure medication was supposed to be faxed or called to Walgreens. I show up to Walgreens there is no prescription because it was faxed over but it was not complete it had no name of Hospital or Doctor on it. I called Banfield about 8 times and left two urgent messages because Sasha is taking her last dose today and I’m out tomorrow of the medication. When I finally speak to who ever picks up the phone she is telling me once again I can’t speak to a Doctor but I can call tomorrow when her Doctor is in. Then Walgreens calls me and the Pharmacist was shocked in how they wore spoken down to by the Vet that called them was so rude to them and actually told her to stop talking while he was talking to him And once again saying they don’t know my pet! I had to apologize to Walgreens for how unprofessional this call was to them. I’m a cancer patient and my Sasha is going through cancer and she doesn’t need this kind of care. At this point I really don’t want to take my dog to Doctors that say they don’t know who she is or not treat her well when she is dropped off, they really need to get staff that really care for our Animals and remember who they are. Our Animals are our children to us there part off our family and we want the best care for them. This is unacceptable! At this point I don’t need to email anyone because I have spoken to a Manager before and the situation just got worst. And as I can see from all the reviews I’m not the only Parent complaining regarding the care in the Cambridge location. Why do you offer a plan to take care of our pets but the Vet’s don’t care. I feel bad for the front desk staff because there always new but the pressure would make anyone leave. I’m also uncomfortable that every time they call back they really don’t know your pet. They should really read all the History before calling a patient’s Mom especially on drop off and they call you and not know what medications your pet’s are on.and after all these problems and when I told them several times I don’t want their services. They continued calling I owed them money for the plan. After also telling them she has cancer and you never did anything for her. The contrary I had to take her to another hospital to find out she had infections. And paid more money at the new hospital. My advice never get Banfield if you love the care for your pet.🐾🐾🐾
A Google User
Poor customer service, they made fun of me and my disability trying to care for my animal. It’s not right that their plan is complicated, to learn due to the information, isn’t on the pamphlet . Plus, doesn’t cover everything . Furthermore, they speak extremely fast and expect you to quickly memorize. They’re all about chemicals and money. They don’t care about pets and their owner’s decision making. About non chemicals. Which, are better for pets and their owners. Not an optimal health plan , for animals.
A Google User
Im a OWP customer and have been to many different Banfields. Do not recommend this place. Was told to drop off my dog, but the day of the appointment they said that I didn’t have an appointment and that they were no notes on the record regarding the drop off. Doctor agreed to see my dog, but if my dog needed x-rays they were not going to be able to do them. Reason? A bunch of reasons. They didn’t take accountability for their mistake and expected me to waste my time by dropping off my dog possibly more than one time. One of the technicians was trying to do her best to explain why the doctor could not do the x-rays, but the receptionist was super rude. Will not coming back here.
A Google User
I've been a loyal Banfield customer since 2020, with 3 cats enrolled in an OWP in the past few years. I currently have 2 cats enrolled. I don't have any problems with the care my cats received. However, I do have a problem with who I believe is the Practice Manager, who I talked to whenever I had a question about the bill I received. My first experience with her was on December 15. I had a question about why I couldn't get a discount for my second pet on the OWP. She had a literal nonsense explanation, and just basically repeated my own words to me. Since it was only like 15 dollars, I gave up, and it wasn't that big of a deal. But since I had a much bigger bill on February 20, this is a much more serious issue. The final bill was off by 60 compared to what I heard on the phone. I asked the manager why that was the case, and she immediately got an unprofessional attitude, and was like, I don't know, taxes? And then I asked her to confirm whether veterinary services were taxed. She sarcastically said "oh yeah, definitely!" or something to that effect. I was pretty sure she was lying, and I confirmed on the receipt came to a total of 5.5 dollars, and nowhere near 60. None of this would have been a problem if Banfield could more honestly present information to the customer, but it is a problem when you have a lying practice manager. This is a serious issue and the customer's money can't be taken so lightly. The fact that the manager is so casual about lying concerns me, I must say, on a greater level. I encourage everyone to question their bill and pressure the manager, and potentially call her out on her dishonesty. If necessary, I think escalating this to Banfield itself is a good idea.
A Google User
I am very dissatisfied with this Banfield location. The care they provided to my dog was average (if you're looking for a vet that can do the job, this location would serve). However, their scheduling and communications leave MUCH to be desired. They call 2+ times and email to confirm appointments (it's truly excessive). When they cancel appointments, they don't reschedule them and require you to follow up. When they canceled my dog's spay surgery (because the vet had a family emergency, totally understandable), they offered me an appointment at another location. After I explained that the location would be costly and difficult for me to go to, they told me they could get my dog in for her surgery 4+ months later. I asked why they couldn't see the dogs they canceled earlier, I was told that's just how it is and that it was *my fault* for being unwilling to go to another location. Even when I explained their rescheduling policy would put me in breach of contract with my breeder, they said "sorry, not our problem." So, I guess I have to spend 2hr+ round trip drive time and $$$ to go to another location because that will be less than $$$$ for breach of contract. Because of the experiences with poor communication and terrible rescheduling policies at this Banfield location, Banfield will lose me as a customer once my OWP expires.
Business Hours
Monday:07:00AM - 18:00PMTuesday:07:00AM - 18:00PMWednesday:07:00AM - 18:00PMThursday:07:00AM - 18:00PMFriday:07:00AM - 18:00PMSaturday:ClosedSunday:08:00AM - 17:00PM
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
Amenities
- Restroom
Crowd
- LGBTQ+ friendly
Planning
- Appointment required
- Appointments recommended
Categories
Services
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