Petco

Reviews

A Google User

Went to buy some turtle supplies and everything was all well and good till I was paying when I saw one cashier beside me throw something in my bag and didn’t really think anything was wrong thought maybe they were having a promotion when you buy certain things you get something free or something like that. Well I was wrong as soon as I got in my car I went to look over my items to make sure I bought everything I needed when I found two small bags of dog treats I immediately looked at the receipt and realized I had been charged close to $20 dollars for dog treats when I don’t even have a dog. So I had to go back in to get a refund.

A Google User

We had a great experience picking out my daughters first fish. A young man helped us and was very patient and informative. We purchased a baby Betta fish, and he is doing great now.

A Google User

If I could give them a -2 I would! My furbaby had her first ever grooming appointment. She was turned away by Sarah (I’m assuming based on the name online). There was no sympathy for my furbaby at all. You must have a passion for working with animals! And Sarah didn’t have a bit of compassion or patience! She instantly turned my baby away! I will NEVER buy another product from any Petco all because of how Sarah treated my puppy yesterday 7/6/24. It’s almost as if she needed a break and automatically said, I’m turning her away.

A Google User

Ive spent a LOT of $ in Florence store and online, (I travel so I’ve visited Columbia and Sumter SC( awesome store) and they don’t even look like belong to same company as Florence store, they are clean, friendly and helpful…) whoever manager of Sumter store is, knows the way a store should look and operate, staff interacted with, helpful, nice and knowledgeable. Today my absolute LAST visit ever to the florence store… They need to do an employee house cleaning job, because the employees are hurting this location! Since found out No store manager things have gotten even worse than before…the store is maned by floor employees, Darlene and blond training person ( exception the stocking staff) that have bad attitudes, not friendly, no help and never see approach customer “ unless you happened to run head on into them, never “can I help you” instead you have to chase them down… even made 2 trips today, wanted item there was no label/price on live animal item, told the person over that area stepped out of store, before had chance to speak directly so other employee there I told them , ok I’ll run some errands then stop back by to get price for item and pick up. I stop back by 1.5 hr later and question an employee Darlene, said had no idea, I asked if she could find out my second trip by the store, she goes to back to ? Aquatic manager and then reappears , asked her did she get info I had requested about an item, she said “I can’t ask employee a question while on lunch break in back… “ really” after I made effort to make second trip by for the item and this is what I’m told you can’t ask a simple ? After I made effort to visit a second time to allow time to get that info?????This place has become a joke!!!! Not to mention the marine area lights off most of time and algae ridden would be afraid to buy anything there… Forward going to petsmart and if they don’t have order online..The absolute worst store not to mention nasty,

A Google User

If you have owned fish before and already have a tank, I would NOT recommend going here for fish! One of the employees was giving me the third degree when I was trying to buy fish for 2 of my established fish tanks. She insisted I needed to bring my tank water in for testing, and I live an hour away. After about 5 times saying so, I can not buy fish here? She finally told me I could buy fish, but it wasn't recommended until I could bring in a water sample. She finally allowed me to show her which fish I wanted to purchase. It was a very weird and ridiculous process for a few fish, especially since I've had aquariums for 20 years. Also, I have always put 1 beta fish in with my aggressive natured fish and they've always been fine when she over heard me tell my son he could do the same for his tank she refused to sell me any fish but the beta for his tank. Also, their fish selection was AWFUL plus overpriced. I also bought a HUGE puppy pads which were horrible. The box says it holds 2 cups of liquid, but they do not. Besides those experiences I'd recommend shopping here 🤣🤣🤣🤣. I honestly won't be going back it was too big of a hassle! Guess what? After over a week, my fish are still alive! Go figure! 🤣

A Google User

Bought a gourami a couple days ago and he is so healthy, happy, and beautiful. I really enjoy that you get a 30 day warranty on the fish. Overall very pleased with my experience!

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Business Hours
Monday:09:00AM - 20:00PMTuesday:09:00AM - 20:00PMWednesday:09:00AM - 20:00PMThursday:09:00AM - 20:00PMFriday:09:00AM - 20:00PMSaturday:09:00AM - 20:00PMSunday:10:00AM - 19:00PM

Popular Times

Service options

• Curbside pickup
• Delivery
• In-store pickup
• In-store shopping
• Onsite services
• Same-day delivery

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom
• No wheelchair accessible seating

Amenities

• Wi-Fi
• Wi-Fi

Planning

• Quick visit

Payments

• Credit cards
• Debit cards
• NFC mobile payments
• Credit cards > MasterCard

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