Upper Cumberland Veterinary Clinic

Reviews

A Google User

This was by far the worst veterinary experience of my life — no, the worst service experience of any kind. My dog and I have been in South America for several months and Upper Cumberland held one of her vaccine records which was required for her to leave the country. I called to get that record sent to the vet in Medellin and the “manager” of the office (her claim when I asked to speak to the manager) refused any option except fax, which is a technology nobody uses here in Colombia. I let her know my vet doesn’t have this and she offered a verbal confirmation, which does not meet legal requirements. I asked if she had a scanner and she said yes, but that she doesn’t have an email she could use to send it, so fax only. I asked if she could take a photo with her phone and send me that. She said no, she only has her personal phone. Fax only. I offered to let her sign into my personal email so that wouldn’t be an issue and she refused, saying she doesn’t have the time for all that. I reminded her that my dog will literally be stuck in a country I am being forced to leave and she still refused to do anything. Eventually, I hung up and called another vet to ask them to receive the fax and scan the documents. Without any compensation this service was offered in under two minutes. This is the worst veterinary clinic I’ve ever heard of. They were willing to force my pet to be abandoned or put down because this (insert awful word) was unwilling to spend a few minutes to help. Unbelievable. I would give zero stars if it were possible, because they would let my dog die before helping.

A Google User

Making an appointment was easy. All the staff were super friendly! Dr. Thompson is fantastic! Prices are lower than most veterinarians in the area.

A Google User

Very caring and loving place. Dr. Thompson is excellent. Thank God because I called 3 Vets in Jamestown and all three would not take new clients even though I had an emergency situation.

A Google User

The Doctor really cared about my beloved kitty..explained everything to me about her condition and went over every detail . He was truly concerned for her wellbeing. A true professional.

A Google User

I've always heard excellent things about this place. Been here 14 years and always heard good things. The first time I ever had to go was to help my girlfriend's family put down their 15 year old pitbull/boxer, Jack. It was very easy to set up an appointment, they were kind and awesome from the moment they said hello. Their prices were fair and everyone we met and talked to were compassionate, caring, friendly and so incredible. Thank you team for the great experience. We hope to be back in better circumstances one day.

A Google User

So thankful for everyone here, they are always so patient, kind, and understanding. Elizabeth always helps me in any situation!

Write review

Name*

Email Address*

Rating* 1 ⭐ 2 ⭐⭐ 3 ⭐⭐⭐ 4 ⭐⭐⭐⭐ 5 ⭐⭐⭐⭐⭐

Review

Send
 

Business Hours
Monday:09:00AM - 17:00PMTuesday:09:00AM - 17:00PMWednesday:09:00AM - 17:00PMThursday:09:00AM - 17:00PMFriday:09:00AM - 17:00PMSaturday:09:00AM - 17:00PMSunday:Closed

Popular Times

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Amenities

• Restroom

Planning

• Appointments recommended

Categories