PetSmart
4.3 from 516 reviews
Address 400 Universal Dr N, North Haven, CT 06473
Phone Number +12032342065
Description PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. PetSmart offers a varied selection to cover the needs of your dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, mice, and more. Now you can shop online and pick up at your local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp and adoption.
Website https://www.petsmart.com/stores/us/ct/north-haven-store1938.html%3F
A Google User
I want to start by saying my dog always came back from their grooming service well groomed and healthy. This is a review about customer service, which is definitely lacking in quality. We brought our dog their three times for grooming, and after his first visit they did say he was a bit difficult (which I can see), but he is a 7 pound Yorkie... However, we brought him back again second time with no complaints from PetSmart or us... Before his third grooming trip, they called and told us they double booked and couldn't see him while we were driving down to drop him off so we had to reschedule. We rescheduled, and his 3rd visit went great. Well, we are four days out from our fourth grooming service, and they call to say they can't see him because he is to difficult. I call back, get some song and dance how someone else who hasn't seen him yet might be available in a few weeks. I told them no thanks, I trust my dog more than most people, and I can find another groomer to take my money. Your dog will be healthy after your visit, but if you are expecting decent customer service I would look elsewhere. I am not paying them again, going to local ma' and pa' places now.
A Google User
This place is amazing. We have 2 huge dogs & this store actually has stuff for my big babies. The rewards program is good too, usually buy 2 get 1 free on treats & toys. Employees are knowledgeable & caring. Unlike similar stores that only cater to small dogs; PetSmart has stuff for all types of pets.
A Google User
Very courtious personnel, only 4 stars because they don't have a cat groomer. How ever Petsmart in North Have has a pretty good one.
A Google User
Petsmart had a decent aquatic plant selection. One thing I did notice is that they package semi-aquatic plants the same way as aquatic plants. That could be misleading. I bought a Cardinalis tissue culture awuatic plant, and it looks fantastic. They did not have the Marimo moss balls I was looking for. Employees were not the nicest. I asked one if she had Marimo moss balls, and she went to look, but the other one quickly checked me out before the other lady got back. They clearly were ready to close up the store and go home for the night. I was looking for the snauls, because I am thinking about getting more and was wondering if this was a good place to get them, but they had no snails at all. They also had no gourami, no rasboras, and no tetras. Just empty tanks. I would not go back. I attached pictures of the tissue culture plant I bought for $10
A Google User
I have been here maybe 3 times for grooming and there was only 1 person on one occasion who seemed to genuinely care about my small dog (can’t remember her name). The two other times same person a male I absolutely hated the service and his attitude on this most recent occasion about 2 weeks is why i will never go back for ANY SERVICES AT ALL!!!! They called me to pick up my dog about 10mins after we left stating he wouldn’t cooperate with the grooming. I get there to pick him up the male groomer kind of young (A) was very impatient and visibly irritated. He was making so many sound effects just putting on my dog’s collar that I took it from him and did it myself. My dog was shaking the entire time and he vomitted as soon as we got in the car. I just didn’t like the attitude or the atmosphere and I will never ever recommend this place. I will say there was a female supervisor there a few months ago not sure if she’s still there but she was very friendly and helpful.
A Google User
Dog crates were in stocked and great Product.
Business Hours
Monday:09:00AM - 20:00PMTuesday:09:00AM - 20:00PMWednesday:09:00AM - 20:00PMThursday:09:00AM - 20:00PMFriday:09:00AM - 20:00PMSaturday:09:00AM - 20:00PMSunday:10:00AM - 19:00PM
Popular Times
Service options
- Curbside pickup
- Delivery
- In-store pickup
- In-store shopping
- Onsite services
- Same-day delivery
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Amenities
- Wi-Fi
- Wi-Fi
Planning
- Quick visit
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards > American Express
- Credit cards > Discover
- Credit cards > MasterCard
- Credit cards > VISA
Categories
Latest Businesess
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