Address 15016 Pine Valley Rd, Clermont, FL 34711
Phone Number +13523946624
Website https://eastsidevethosp.com/
My family and I have been taking our guinea pigs, bunny, and cats to Eastside since 2016, and we won’t take our pets anywhere else. They are always kind and caring and take the time to listen to all our concerns. Any time a health concern came up, they have been so accommodating with trying to squeeze us in around our work schedules. Everyone from the doctors to the techs to the reception desk are friendly and helpful. We are so thankful for all the love and care they show our fur babies every time we walk through the door!
I am extremely disappointed and upset with the service (or lack thereof) provided by East Side Veterinary Hospital. My dog recently had a seizure, and in a moment of panic and distress, I showed up to the clinic for help. Instead of providing immediate assistance or advice, they coldly informed me that they could not see my dog because we were not existing customers. I was shocked and appalled by their refusal to offer any help in such an urgent situation. The lack of compassion and empathy displayed by the staff was unacceptable. In a medical emergency, one would expect a veterinary hospital to prioritize the well-being of the animal, but this was clearly not the case here. I would strongly advise against relying on East Side Veterinary Hospital for any kind of emergency care. Their policies and lack of concern for a suffering animal in need are deeply troubling. I hope they reconsider their approach to handling emergencies and start prioritizing the health and safety of all animals, not just their regular clients.
We were able to get an appointment for our Guinea pig within a few days from calling. We had to wait a little after arriving since we were squeezed in that day. The doctor decided our Guinea pig needed a surgery to remove a growth on her belly. She stayed there overnight and had the surgery the next day. They did an excellent job on her. Her stitches looked good and she healed well. They called us a day after the surgery to check on her. You could tell the entire staff cared for her well-being.
I LOVE Eastside Veterinary Hospital for all my animals. Their passion for the animals is very obvious, whether the patient is a energetic kitten or a grumpy old hedgehog. Dr.Geiler has seen my cats, hedgehog, parrots, and has done phenominal with all of them. My quaker parrots toe got bitten off by my african grey and he knew exactly what to do and my parrots toe healed with no complications! He also helped just today with my foster conure and diagnosed him and put him on meds. Not to mention the prices are incredibly reasonable!!!
Everyone at Eastside is fantastic. From Dr Geiler and Dr Sweeney to Cindy, Janna and all the techs and front desk ladies. They were so very, very nice to me on Feb 1, 2024 when I had my morkie there for a dental. I came ans sat in the lobby from 1pm on because I was a wreck at home. I had lost my shih tzu 2 weeks before that in the car as I was driving her there to try and save her. I would recommend this vet's office to anyone looking for great doctors and everyone else there. Thank you to everyone. You really understood what I was going through and let me just wait; no questions asked.
I have been to Eastside Vet 3x in the last year. Each experience has been great while not being too pleasant due to circumstances. Our younger one had a limp and they recommended fewer/shorter walks for a few weeks. No pain meds. He wasn’t whimpering and hasn’t limped since so I appreciate them not prescribing when it wasn’t deemed necessary. The last two times were with our elderly, 17 year old, rescue who had been displaying signs of UTI on top of her signs of anxiety and dementia (extreme shaking, inability to get comfortable, fear and confusion when waking up, slept 22hours a day, etc). Dr. Geiler was amazing with me as I asked repetitive questions, cried, and asked for clarification. He gave me options and made me (and Betty) very comfortable. After a week of antibiotics and pain meds, her symptoms did not get better and we decided with her age and many other ailments, being more invasive was not going to put her at ease. We returned at the end of the week where they quickly got us into the back to lay her to rest. The staff was calm, comforting, gave us space to be with her and talked us through the entire process. While it was a terrible day, the staff made it a bit more manageable. We have since received her ashes as well as a condolence card with her paw print and some fur. I recommend them 100%. We had hoped Dr. Geiler would be with us but were happy with the service we received from the Dr. On site. (Unfortunately I cannot remember her name as it was not my focus at the time). (Picture of Betty girl waiting patiently for her first appt. 🥰)
Business Hours
Monday:09:00AM - 17:30PMTuesday:09:00AM - 17:30PMWednesday:09:00AM - 17:30PMThursday:09:00AM - 17:30PMFriday:09:00AM - 17:30PMSaturday:09:00AM - 13:00PMSunday:Closed
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