Happy Tails Pet Services

Basil

Stay away from this company. The owner Arlene paid for the damages after Renee neglected our pets, dug up our backyard, hacked down half of one of my beautiful bushes, and directly (for reasons that escape any logic) or indirectly (via neglecting our pets) destroyed other property. If you read nothing else, read this text exchange where Renee LIES about having been at our house and having cared for our pets. Imagine being outside of the country and having this exchange. -- ME: We havent received an update and we are worried because it seems they are being left alone more than 4 hours RENEE: Afternoon, I do apologize. I typed this up and forgot to send it. Pups are doing good and kitties come around here and there. [3 pictures attached] ME: When are these pictures from? RENEE: They are from today. I fed the kitties at 11. And took [elderly blind dog] outside. I also brought the packages in. ME: The door lock says nobody has been there since 8am ME: And the security camera RENEE: I do apologize those are from yesterday. ME: My poor babies, I cannot believe this is happening -- This was at 2:15pm Tucson time (late night in Ireland). Renee had left our home at 8am and nobody had been there since, and further she wasn’t going to go there right away. We were told 3pm, which didn’t happen. We called Arlene again. Renee finally got there around 3:30pm which means our pets were alone for 7.5 hours. We had contracted for so-called 24-hour service which meant someone would be at the house all night with only a six-hour gap per day. We had requested the six hours to be broken up so that the animals would not be alone more than 4 hours at a time. How long would they have been alone if we didn’t catch Renee in her lies? Throughout this nightmare, the owner Arlene seemed unconcerned that her pet sitter was lying. She couldn’t find a single person in her supposed roster of pet sitters to take over from Renee. She didn’t offer to go herself until I angrily suggested that she do so if Renee continued to make excuses not to get back to the house. Arlene kept telling us to try to enjoy our trip as if the problem we were calling her repeatedly about was our inability to try hard enough to do so. She also kept repeatedly telling us in a cheerful tone that this has never happened before like that were relevant to our ongoing distress. She even interrupted my husband to try to chit-chat about how she wanted to visit Ireland! We were so distressed at Renee lying about caring for our pets and Arlene’s lack of appropriate response that we contacted our regular sitter who was back from her trip and told Renee to leave that night. Nothing could have prepared us for what we found when we got home. Thank god our animals were OK. But Renee had not been checking the automatic cat box, which had jammed. Having few choices, the cats chose my antique chair, which was ruined. The most bizarre scene was our backyard. Renee had removed one of my shovels from our workshop and taken it upon herself to scrape up all of the topsoil into enormous piles that our blind dog had to navigate. We only asked her to water our plants which should have taken 10 minutes a day. Not to spend hours NOT WATCHING OUR BABIES and instead doing what must have been hours of manual labor tearing up the soil I’ve been building. Nor did I ask her to hack away at my fairy duster bush that the hummingbirds loved like some kind of maniac. She also rearranged some of my personal belongings. The floors were caked with dried pee from neglecting our dog. Renee is a person without a shred of common sense and no moral compass. Arlene has no idea how to manage people or a business caring for pets. One star is obviously too good! Forgetting all the other insanity, anyone who LIES about taking care of an animal, especially an elderly blind one, should never be allowed to pet sit ever again in their lifetime. As far as we know Renee is still employed by Arlene who was “very sorry for the inconvenience.”

V Lynx

We've been using this service to pet-sit our kitties for almost 15 years. All of the pet-sitters have done an excellent job. When contacted for service the response has always been quick. They go beyond the needs of just caring for your pet and make sure that everything is in order with your house while you are gone. I haven't used any of the more intensive options offered such as overnight sitting, but these are available. I think the pricing is quite reasonable. Highly recommended!

Celine Cohn

We have used Happy Tails for years now. Their website is great and the team is always quick to respond and find a pet companion while you're out of town. We appreciate that they try to keep you with similar team members (the critters appreciate the familiar face).

Joanne Morton

We have been using Happy Tails for about two years now. Our cat loves them! They are very good with cats, taking time to visit & play with her.

Jacqueline Patai

A company that hires caring people to come to a customer s house to care for their pet.

Jenny Pihl